Wunderlich-Malec Engineering, Inc.

Role Description Wunderlich-Malec Engineering is seeking a part-time IT Helpdesk Support Specialist for weekend shifts. This position allows for remote work and involves a variety of duties aimed at supporting operational needs and personal technology devices/equipment. - Accept initial IT support requests, prioritize, diagnose, and drive resolution independently or with assistance from Wunderlich-Malec Field Support. - Attempt to resolve most support requests upon first contact with the user. - Participate in the evaluation, development, and implementation of technology standards, equipment, and procedures. - Assist in the development and maintenance of standard desktop, laptop, and virtual desktop images. - Participate in new hardware and software rollouts. - Provide tools, training, or resources to help employees utilize technology effectively. - Maintain IT hardware, perform small hardware repairs, and manage inventory of spare parts. - Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets. - Allocate/purchase new and used devices as requested and approved. - Participate in companywide initiatives or projects related to technology, equipment, or services. - Administer user management controls over company software systems. - Other duties as assigned. Qualifications - Three to five years of IT experience providing user support service in a complex business environment. - Two+ years experience in Windows 10, Office 365, and Apple iOS. - Basic understanding of networking and DNS. - Good understanding of computer systems, mobile devices, and other tech products. - Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems. - Ability to clearly communicate technical concepts to technical and non-technical audiences. - Strong time and priority management skills with minimal supervision. - Willingness to travel to all LSC locations, business functions, and training as needed. - Additional certifications in Microsoft, Cisco, or similar technologies are a plus. Requirements - Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment. Benefits - Medical - Dental - Vision - Basic and Supplemental Life and AD&D - Long Term Disability - Voluntary Short Term Disability - Healthcare & Dependent Care Flexible Spending Accounts - Health Savings Account - Paid Time Off (PTO) - Paid Holidays - Tuition Reimbursement - Referral Bonus Program - 401(k)/Profit Sharing - 100% ESOP (Employee Stock Ownership Plan) - Employee Assistance Program - Will Preparation Resources - Worldwide Travel Assistance Salary Range The expected pay range is $23 - $31/hour based on experience and qualifications, plus a discretionary bonus and employee stock program.