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Remote Choice

Get the best talent from South Africa

2nd Line Infrastructure Support Engineer

Infrastructure EngineerInfrastructure EngineerFull TimeRemoteSeniorTeam 1-10Since 2022H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishDNSTCP/IP

Job Description

2nd Line Infrastructure Support Engineer

Remote Choice

• Provide Level 2 support for infrastructure-related incidents and service requests. • Diagnose and resolve issues across Windows Server environments, Active Directory, Group Policy and Microsoft 365. • Monitor and maintain core infrastructure services, including backups, patch management, and endpoint security solutions. • Investigate networking issues involving DNS, DHCP, and TCP/IP. • Escalate complex technical issues to senior engineers or third-party vendors when required. • Maintain accurate technical documentation, procedures, and knowledge base articles. • Support hardware deployments, upgrades, and routine infrastructure maintenance. • Collaborate with Service Desk and wider IT teams to ensure timely resolution of tickets and incidents. • Assist with ongoing infrastructure improvement projects and technology upgrades.

Job Requirements

  • Minimum of 3 years of experience within a Level 2 Support, Infrastructure Support, or similar technical role.
  • Strong knowledge of:
  • ○ Windows Server
  • ○ Active Directory
  • ○ Group Policy
  • ○ Microsoft 365
  • Good understanding of networking fundamentals, including DNS, DHCP, and TCP/IP.
  • Experience supporting physical and virtual infrastructure environments.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication and stakeholder management skills.
  • Full UK Driving Licence.

Benefits

  • Competitive salary based on experience
  • Opportunity to work with modern infrastructure technologies
  • Exposure to a broad range of infrastructure and networking projects
  • Ongoing professional development and certification support
  • Collaborative and supportive technical environment
  • Long-term career progression opportunities within a growing organisation

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