Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

61 days ago

Salary

$17 / hour

Seniority

Senior

High School3 yrs expEnglish

Job Description

Customer Service Representative

iSales Solutions LLC

• Manage large amounts of inbound and outbound calls in a timely manner • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets

Job Requirements

  • Your internet connection speed greater than or equal to a download rate of 200 Mbps and an upload rate of 50 Mbps
  • You can connect to your internet provider's service with a hard-wired connection?
  • You able to provide a professional setting while working that is free from noise or distraction?
  • Education: High school or equivalent (Required)
  • Experience: Customer service: 3 years (Required)
  • Call center: 3 years (Required)
  • Data entry: 1 year (Required)
  • Administrative: 1 year (Required)
  • English (Required)

Benefits

  • 100% Paid training
  • Work From Home
  • Medical, Dental & Vision Insurance
  • 401k with company match
  • 9 Paid Holidays
  • Paid time off
  • Sick Time
  • $750 Referral Bonus Program
  • Voluntary Short/Long Term Disability
  • Voluntary Life Insurance
  • Employee assistance program
  • Health savings account
  • Tuition reimbursement

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