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Eco Plus Solutions AB logo
Eco Plus Solutions AB

This is a unique chance to gain high-level experience in the fintech sector while enjoying the autonomy of a remote lifestyle. Join a global organization that values your professional growth and provides everything you need to succeed from home.

Dutch Speaking Customer Advisor

Location

Portugal

Posted

61 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Dutch Speaking Customer Advisor

Eco Plus Solutions AB

Role Description Are you a disciplined problem-solver with a meticulous eye for detail? We are headhunting fluent Dutch speakers to join a specialized unit representing a global vanguard in online payment solutions. This is a 100% remote career path based in Portugal. Whether you are inspired by the serenity of the Algarve or the cosmopolitan energy of Lisbon, you will enjoy the autonomy to operate from anywhere in the country while safeguarding global digital transactions for a premier fintech leader. YOUR MISSION: ARCHITECT OF PAYMENT SOLUTIONS - Omnichannel Orchestration: Deliver rapid, high-fidelity solutions via Voice, Email, and Live Chat. - Analytical Problem-Solving: Manage complex inquiries regarding account security, payment structures, and intricate transaction histories. - Technical Consultancy: Empower users to master the platform and mobile ecosystem through clear, authoritative guidance. - Financial Integrity: Navigate sensitive matters—including refunds, billing discrepancies, and fraud prevention—with absolute discretion and precision. - Case Management: Maintain meticulous data integrity and escalate high-priority financial dossiers to specialized departments. - Knowledge Leadership: Stay at the forefront of platform innovations and evolving international financial regulations. Qualifications - Linguistic Mastery: Native or near-native mastery of Dutch (C1) complemented by professional English (B2) for internal collaboration. - Strategic Location: You must currently reside in Portugal (or be prepared to relocate) and possess valid EU work authorization. - Self-Governance: Exceptional organizational skills and the internal discipline to thrive in a high-autonomy environment. - Communication Finesse: An analytical mindset paired with superior verbal and written articulation. - Digital Fluency: Intuitive comfort navigating the digital economy and sophisticated financial software tools. Benefits - Total Autonomy: A permanent, 100% work-from-home model applicable anywhere within the Portuguese borders. - Professional Tech Suite: We deliver a high-specification hardware kit—including a premium laptop and headset—directly to your residence. - Financial Rewards: A competitive base salary supplemented by performance-linked monthly incentives. - Holistic Protection: Comprehensive private health and life insurance effective from your first day of integration. - Career Trajectory: Continuous professional coaching and transparent pathways into Leadership or specialized Fintech roles. Company Description For professionals transitioning to Portugal, we ensure a seamless induction into the Mediterranean lifestyle: - Travel Logistics: Fully organized and sponsored airfare to Portugal. - Transition Residency: Temporary company-sponsored accommodation to facilitate a stress-free search for your permanent home.

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