Role Description This is a diverse and fast-paced role supporting the day-to-day operations of an expanding international creative agency. Working closely with senior leadership, you will: - Manage client enquiries - Prepare proposals and quotations - Coordinate photographers and videographers globally - Onboard new creative talent - Support projects from enquiry through to successful delivery The role combines account management, talent coordination, operations, production support, and business development, making it ideal for someone who enjoys variety, takes ownership, and thrives in a client-focused environment. Qualifications - 3+ years of experience in account management, talent coordination, production, creative services, events, or agency environments - Proven experience working within photography production, videography, creative talent management, or related industries - Strong commercial awareness and understanding of sales and client management processes - Experience preparing quotations, proposals, presentations, and project documentation - Excellent written and verbal English communication skills with a neutral, professional communication style - Strong customer service and relationship management capabilities - Experience sourcing, assessing, onboarding, or managing freelance creative talent - Highly organised with strong project management and prioritisation skills - Comfortable managing multiple projects and deadlines simultaneously - Experience using CRM systems such as HubSpot, Salesforce, LightBlue, or similar platforms - Strong proficiency with Microsoft Office and Google Workspace - Confident working independently in a remote environment with minimal supervision - Genuine interest in photography, videography, creative production, or events - Proactive, commercially minded, and solutions-focused - Experience with Squarespace, SEO, Canva, Adobe Creative Suite, or content marketing would be advantageous - Existing network within creative, photography, videography, or production industries would be beneficial Requirements - 3+ years of experience within a photography agency, production company, event agency, creative services business, talent management company, or similar environment - Manage inbound client enquiries and qualify opportunities effectively - Maintain CRM records and manage sales pipeline activity - Build and maintain strong relationships with clients, agencies, venues, and industry partners - Source, assess, recruit, and onboard photographers and videographers internationally - Conduct portfolio reviews and screening conversations with prospective creatives - Negotiate rates, availability, and working arrangements with freelance talent - Coordinate bookings and communicate project requirements to creative teams - Manage scheduling, logistics, contracts, booking confirmations, and project administration - Support invoicing and financial administration processes - Monitor project progress and ensure deliverables are completed on schedule - Identify opportunities to improve operational processes and efficiencies - Assist with website updates, content management, and marketing support activities Benefits - Competitive salary based on experience - Performance-based bonus scheme - Flexible remote working environment - Significant growth and progression opportunities - Exposure to globally recognised brands and international projects - Direct collaboration with senior leadership - Opportunity to influence processes and contribute to the future growth of the business - Supportive, collaborative, and people-focused team culture - Full-time role aligned to UK working hours, Monday to Friday

• Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards. • Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes. • Create and implement partner certification programs to establish quality benchmarks and standards, akin to supplier quality assurance. • Manage the Partner Outsourcing Group program, including eligibility identification, sufficient vetting to quality requirements, and promotion/demotion dependent on individual Partner Performance. • Develop tailored training and coaching programs to elevate partner capabilities and performance, mirroring supplier development initiatives. • Manage operational escalations and provide timely resolutions to ensure partner satisfaction. • Lead initiatives to reduce partner churn and maintain a robust network. • Serve as the ITAR conversion leader. • Conduct on-site assessments to establish best practices and promote “Xometry Certified” partners. • Maintain comprehensive training records and standardize partner training materials. • Collaborate with marketing teams to drive partner acquisition strategies and campaigns. • 20-25% travel required

• Serve as the relationship owner for an assigned portfolio of B2B technology clients • Build and maintain direct relationships with VP and C-suite stakeholders, establishing CGM as a trusted strategic partner — not a vendor • Lead quarterly business reviews focused on forward-looking alignment, growth planning, and mutual accountability — not backward-looking performance recaps • Facilitate monthly adjustment calls that surface emerging risks, reinforce the strategic plan, and maintain executive-level engagement • Run client onboarding through a formal alignment session on day one, establishing business goals, stakeholders, risks, and opportunities before any execution begins • Deliver proactive communication cadences that eliminate reactive escalations and prevent clients from ever being surprised • Create and maintain both an internal account plan and a client-facing roadmap co-created with decision-makers • Actively track account health using factual, objective indicators related to stakeholder access, campaign performance, and planning alignment • Identify and escalate churn risk early with documented signals, revenue at risk estimates, and mitigation plans • Report portfolio health and revenue forecasts to the VP of Client Services on a consistent cadence • Manage contact strategy across each client's org, building person-to-person relationships at every level, not just the primary point of contact • Conduct continuous business discovery to surface client priorities, organizational changes, and unmet needs beyond the current engagement scope • Identify organic expansion opportunities and action those when the timing and fit are right • Grow Revenue Under Management across the portfolio by deepening strategic alignment and connecting client business goals to CGM's full range of capabilities • Accurately forecast and act against client retention, including flagging accounts where retention concern exists • Serve as the client-facing anchor of a multi-member client services pod • Route tactical execution to the correct delivery team via the project manager, and performance direction to the Strategist, activating these and other specialist team members with the client when appropriate • Collaborate with Paid Media, Demand Capture, and GTM Engineering teams to ensure delivery is consistently tied to client business outcomes • Manage the transition from sales to client services, re-validating discovery and establishing strategic alignment from day one

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention. • Act as a trusted advisor, understanding client needs and aligning them with our solutions. • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. • Manage renewals and contract negotiations, ensuring a seamless client experience. • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. • Ability to prioritize tasks and manage multiple accounts effectively.