• Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up. • Serves as primary contact for customers. • Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits. • Investigates all concerns/issues to assure accurate information is provided in a timely manner. • Provides resolution for all customer concerns and inquiries. • Communicates and coordinates with the appropriate internal departments to resolve customer concerns. • Documents and codes accurately all inquiries/concerns.

Role Description We are seeking a dependable and detail-oriented Online Hospitality Support Coordinator to provide remote administrative and customer support related to reservations, scheduling, and client service. This role focuses on coordination, communication, and accuracy while supporting a positive client experience in a virtual environment. This position is ideal for individuals who are organized, professional, and comfortable working independently using online systems. - Provide online support for client inquiries related to reservations and scheduling - Assist with coordination of hospitality-related services, including accommodations and associated arrangements - Maintain accurate client records and reservation details in internal systems - Communicate professionally with clients via email, phone, and digital platforms - Review confirmations and documentation for completeness and accuracy - Provide general administrative and customer service support - Follow established procedures and workflows - Collaborate with internal teams to ensure smooth service delivery Qualifications - Strong written and verbal communication skills - Excellent organizational skills and attention to detail - Comfortable using online tools, email, and digital platforms - Ability to manage multiple tasks in a remote setting - Customer service or administrative experience preferred - Reliable internet access and a suitable remote work environment Benefits - Fully remote position - Structured and supportive team environment - Training and resources provided - $55,000 - $70,000 a year Company Description

• Operate all equipment • Stock ingredients from delivery area to storage, work area, walk-in cooler • Prepare product • Receive and process telephone orders • Take inventory and complete associated paperwork • Clean equipment and facility approximately daily

• Provide quality customer service and professional expert advice to clients • Proactively conduct renewal reviews to ensure customer retention targets are met • Handle outbound calls to existing clients for renewal review as necessary • Liaison with insurers, building and maintaining relationships • Administer, support and complete policy changes within our company partner’s portals and websites • Review policies and make recommendations as required • Adhere to the underwriting criteria set out by our broker partners • Coordinate and follow up on client documents • Respond to incoming calls and service customer needs • Give claims advice to clients, report claims, follow up on claims • Strong Ability to multitask, prioritize, and manage time effectively