Sophos logo
Sophos

Defeat Cyberattacks

Renewal Representative – EMEA

RepresentativeGeneralFull TimeRemoteSeniorTeam 1,001-5,000Since 1985H1B SponsorCompany SiteLinkedIn

Location

India

Posted

20 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Renewal Representative – EMEA

Sophos

• Own and manage a renewal book of business for assigned accounts. • Engage customers proactively 90–120 days before contract expiration. • Drive high renewal rates and achieve quarterly/annual retention targets. • Execute pricing negotiations, contract discussions, and commercial conversations. • Identify and qualify upsell/cross-sell opportunities and collaborate with Account Executives. • Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as Salesforce. • Partner with Customer Success Managers to address adoption risks and customer concerns. • Coordinate with Legal, Finance, Procurement, and Operations teams for contract execution. • Develop account renewal strategies for at-risk customers. • Ensure accurate quoting, invoicing, and renewal documentation. • Analyze churn drivers and recommend retention strategies. • Maintain strong executive-level customer relationships.

Job Requirements

  • 4 years of experience in Renewal Sales in EMEA territory
  • Strong experience managing recurring revenue or subscription-based business.
  • Proven track record of meeting renewal/retention quotas by upsell/cross-sell
  • Experience with SaaS contracts, pricing, and subscription models.
  • Strong negotiation and objection-handling skills.
  • Excellent stakeholder management and communication skills.
  • Proficiency in CRM tools like Salesforce.
  • Strong forecasting and pipeline management capabilities.

Benefits

  • Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
  • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
  • Employee-led diversity and inclusion networks that build community and provide education and advocacy
  • Annual charity and fundraising initiatives and volunteer days for employees to support local communities
  • Global employee sustainability initiatives to reduce our environmental footprint
  • Global fitness and trivia competitions to keep our bodies and minds sharp
  • Global wellbeing days for employees to relax and recharge
  • Monthly wellbeing webinars and training to support employee health and wellbeing

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