Role Description Ensuring the accuracy and reliability of our DaaS platform by logging, tracking, and resolving client issues, guaranteeing exceptional customer satisfaction and support. - Analyzing financial market data usage patterns and trends to derive insightful feedback, contributing to the enhancement of our data offerings. - Overseeing client accounts, swiftly addressing and resolving issues, and employing a proactive strategy to prevent future challenges. - Collaborating with our leadership team to refine customer support strategies and account management practices, ensuring they align with our data-centric mission. - Using your expertise in customer engagement and data analysis to drive business growth, focusing on sophisticated customer solutions and data-driven decision-making. Qualifications - Passionate about building a career in customer service and sales within the finance industry. - Strong interest in data services and financial market data analysis. - Excellent written and verbal communication skills. - Full professional proficiency in English; additional languages are a plus. - BA/BS degree in Business Administration or a related field, or equivalent practical experience. - Previous experience in Customer Support is preferred. - Experience in international business or roles requiring strong analytical skills is a plus. - Demonstrated leadership potential, strong problem-solving and communication skills, high integrity, curiosity, and a collaborative mindset. - Ability to adapt quickly in a fast-paced, dynamic environment. - Strong interest in innovation and continuous improvement within financial services. Benefits - An agile and fast-evolving work culture that champions professional growth and development. - A globally diverse and inclusive workplace with ample opportunities for career advancement. - Competitive compensation, flexible work arrangements, and a relaxed dress code.