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Linguava

Health Equity Through Language Access

Interpreter Specialist, Scheduling

TranslatorTranslatorFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Oregon

Posted

3 days ago

Salary

$40K - $44K / year

Seniority

Senior

High SchoolEnglish

Job Description

Interpreter Specialist, Scheduling

Linguava

• Coordinate Interpreter Scheduling & Coverage • Assign interpreters based on availability, credentials, language proficiency, location, and client requirements • Verify interpreter eligibility and credentialing requirements prior to assignment • Proactively fill open assignments and scheduling gaps to maximize coverage • Reassign appointments as needed to ensure continuity of service • Arrange backup coverage whenever possible to minimize disruptions • Respond to interpreter and client inquiries with professionalism, empathy, and urgency • Handle inbound and outbound communications related to scheduling and appointment updates • Resolve concerns through a One Call Resolution mindset whenever possible • Build strong relationships with interpreters to support engagement and retention • Review appointment details, history, and special instructions before making scheduling decisions • Maintain accurate appointment records and scheduling documentation • Ensure all actions, communications, and resolutions are properly recorded • Monitor scheduling activity to identify and address potential service gaps • Follow scheduling protocols, departmental SOPs, and contractual requirements • Ensure assignments meet all credentialing and compliance standards • Maintain high levels of accuracy and attention to detail • Document incidents, client communications, and resolution efforts appropriately • Support quality initiatives that improve scheduling consistency and client satisfaction

Job Requirements

  • High School Diploma or GED required
  • Customer service, scheduling, administrative support, or operations experience preferred
  • Experience working in healthcare, language services, or workforce scheduling environments is a plus
  • Strong verbal and written communication skills
  • Excellent customer service and active listening abilities
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritize effectively
  • Critical thinking and problem-solving skills
  • Conflict resolution and de-escalation capabilities
  • Ability to work independently while collaborating with cross-functional teams
  • Commitment to health equity and language access services

Benefits

  • 401k Match
  • Company paid health (medical, dental, vision)

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