Linguava

• Coordinate Interpreter Scheduling & Coverage • Assign interpreters based on availability, credentials, language proficiency, location, and client requirements • Verify interpreter eligibility and credentialing requirements prior to assignment • Proactively fill open assignments and scheduling gaps to maximize coverage • Reassign appointments as needed to ensure continuity of service • Arrange backup coverage whenever possible to minimize disruptions • Respond to interpreter and client inquiries with professionalism, empathy, and urgency • Handle inbound and outbound communications related to scheduling and appointment updates • Resolve concerns through a One Call Resolution mindset whenever possible • Build strong relationships with interpreters to support engagement and retention • Review appointment details, history, and special instructions before making scheduling decisions • Maintain accurate appointment records and scheduling documentation • Ensure all actions, communications, and resolutions are properly recorded • Monitor scheduling activity to identify and address potential service gaps • Follow scheduling protocols, departmental SOPs, and contractual requirements • Ensure assignments meet all credentialing and compliance standards • Maintain high levels of accuracy and attention to detail • Document incidents, client communications, and resolution efforts appropriately • Support quality initiatives that improve scheduling consistency and client satisfaction