• Brindar soporte al cliente para la gestión de llamadas • Asesorar sobre productos y servicios móviles • Cumplir con las metas de ventas asignadas • Participar en capacitaciones y formaciones

• Answer incoming contacts from clients via phone, email, and chat • Promote products while meeting or exceeding customer expectations • Identify root cause of inquiries and maintain required product knowledge

Role Description Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. The IHC Corporate team is now recruiting for a remote Non-Clinical Patient Service Representative (PSR) living in the state of Indiana. - The PSR ensures a positive and consistent customer service experience for IHC patients. - Works closely with the front staff at the sites to provide customer service to patients over the phone. - Responsible for scheduling and rescheduling appointments, making reminder phone calls, and addressing other patient care related questions. Qualifications - Medical Scheduling experience (required) - Lives in the state of Indiana (required) - Medical customer service experience - Remote work experience Requirements - Graduation from a standard high school, or equivalent (required) - Medical Scheduling experience (required) - Lives in the state of Indiana (required) - Medical customer service experience - Remote work experience Benefits - $1000.00 retention bonus paid after one year - No nights or weekends - Generous Paid Time Off and Floating Holidays - Day 1 Insurance benefits eligibility - 403(b) Retirement Plan matching at one year of employment - Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions - Flexible Leave of Absence programs - Personify Health Wellness program with paid incentives for participation - Employee Assistance Programs with 24/7 access to therapy consultation services Company Description IHC specializes in integrated care, providing access to essential services to meet the needs of patients in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to diverse community-based patient populations throughout Indiana.

• Provide exceptional customer service to students and university employees primarily through phone and email communication. • Convert prospective students into enrolled students by managing inquiries and applications. • Handle a high volume of phone calls and emails, answering complex questions regarding admissions, academic policies, and curriculum. • Counsel applicants on admission requirements, placement test scores, and transcript evaluations. • Operate management systems to record contacts and register new applicants for courses. • Troubleshoot issues related to the Online Academy and facilitate enrollment meetings with families. • Navigate student/parent issues to ensure accurate and timely resolutions, connecting families with appropriate resources. • Build rapport with students and parents to enhance long-term enrollment retention. • Utilize multiple systems and resources to assist students effectively.