Role Description As a Customer Support Agent, you're not a ticket-closer. You're the human voice of HeyMax. You'll own the toughest conversations, the murkiest cases, and the moments where a member is one reply away from either loving us forever or walking away. This isn't a queue-clearing role. We're hiring someone who treats every conversation like it matters, because it does. - Own member conversations across email and live chat (Intercom), with a focus on complex cases, escalations, and high-value members. - Investigate missing or rejected Max Miles, dig into transaction data, and decide the right outcome without hiding behind policy. - Make judgment calls. You'll have real authority to issue goodwill, override edge cases, and resolve issues on the spot when it's the right thing to do. - Spot patterns. When the same issue keeps surfacing, flag it. Better yet, propose the fix. - Build the playbook. Turn what you learn into runbooks, KB articles, and macros that make the whole team better. - Partner with Product, Engineering, and Ops to close the loop on bugs, gaps, and member friction. - Share what good looks like with team members. Qualifications - Customer-centric mindset: You genuinely care about the person on the other end. - Ownership mindset: If it lands in your inbox, it's yours. - Bias to initiative: You spot things that need doing and you do them. - Critical thinking: You ask why and dig into the data before you respond. - Strong decision-making: You can hold ambiguity, weigh trade-offs, and make a call. Requirements - Hands-on with Intercom, Zendesk, or similar (Bonus Points). Benefits - Remote work environment. - Weekend coverage will be on the table as the business grows. - Small team, high ownership. Your work shows up in the product and in the numbers. How to Apply Send us your CV and a short note telling us about a time you made a judgment call in a customer conversation that you'd defend today. We read every application.

Provide personalized medical nutrition therapy and create evidence-based nutrition plans tailored to client needs. Strengthen client relationships and utilize telehealth tools to track progress and support health journeys.

Title: Coordinator, Customer Support II (Hourly) Location: US - Des Moines, IA Full time Job Description: At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. As our Customer Support Coordinator–Meat NA you will report to the Manager Customer Support Specialist. Customer Support Coordinator (CSC) serves as the main customer representative and contact for customer inquiries and requests. The main responsibility is to provide the best customer service from the point of initial contact until successful fulfillment of the customer's request. The CSC should also provide and promote service solutions and spare parts to the customers. To do this the CSC needs to have a good understanding of JBT Marel's service solutions and products. The CSC work in close collaboration with the Customer Care Manager (CCM), Spare Parts Coordinator (SPC), and Service Contract Coordinator (SCC). They also collaborate with the Resource Planner, Schedulers, and Technical Support. This collaboration ensures an aligned approach to the customer, proactively driving customer satisfaction and sales of services and parts. This includes preparing, conveying and following up on proposals and preparing and following up on execution of service events. CSC plays a key role in keeping all customer data up to date and is responsible for updating and/or validating customer or any other information that is critical in the customer journey. On a given day, you may: - Receive and process customer requests for service and spare parts and identify opportunities to sell service solutions, spare parts, modifications and upgrades - Actively promote solutions to customers - Gather information, prepare and communicate quotations for service solutions and spare parts - Prepare service events (resources, spare parts etc.) with SPC and Scheduler - Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled - Create and update case and work orders and work with customer throughout events to stay ahead of changes to ensure customer satisfaction escalating any unresolved concerns - Manage the customer expectations and customer information (data in system, case readiness) Requirements for the role: - High school diploma and business administration education preferred - Perform tasks and meet deadlines against performance criteria (KPI) - Ability to build product knowledge - ERP, CRM or field service management systems experience - Experience in customer service processes preferably worked in a Sales/Service environment. - You must be authorized to work in the US without sponsorship now or in the future. - Travel & Location - You will be Hybrid but reside in the Greater Des Moines area with some travel to customer sites-must be comfortable with the meat processing industry. - We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. - We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. - We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth! - Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524. #LI-KM1 #Hybrid

Title: Customer Experience Representative - Lake Forest Location: LAKE FOREST, IL, US, 60045-5202 Workplace: Hybrid Department: Customer Service (US) Job Description: Work Location Type: Hybrid Req Number 331543 About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.  Compensation The anticipated base pay compensation range for this position is [[cust_payrangemin]] – [[cust_payrangemax]]. This role is eligible for an incentive target of up to [[cust_stippercent]] % or $ [[Cust_stipdollar]], based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change. Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. - 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. - 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. - Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire Grainger Benefits The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Customer Service Representative – Lake Forest, IL We’re hiring full-time, inbound Customer Service Representatives! If you’re motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you. You’ll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting July 20, 2026. Work location for this position is 100 Grainger Parkway, Lake Forest, IL 60045. Schedule, Training & Work Environment: Enjoy your weekends off! We’re currently hiring for the 8:30 a.m. – 5:00 p.m. shift, Monday through Friday. Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am – 4:30pm at 100 Grainger Parkway, Lake Forest, IL 60045. During training, you will: - Learn to navigate our systems, software programs, and internal processes - Build the core service skills you need, including: - Critical thinking - Effective communication - Confident decision-making - Technical agility After the successful completion of training, eligible team members can transition to a flexible hybrid work model: 3 days onsite / 2 days remote Earn in opportunity to become voluntarily remote based on performance after 6 months Eligible to bid for alternate shifts after 6 months You also have the option of working in the office up to 5 days a week Grainger will provide all equipment needed to work from home. Grow with Grainger: Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across specialty teams or into other departments of our evolving business. Our Culture: We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential. ​ You Will: - Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency - Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries - Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns - Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions - Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity - Maintain attention to detail while managing complex or time-sensitive customer issues - Communicate clearly via phone and written messages You Have: - High School diploma or equivalent - Minimum 1 year of customer service experience or experience in a customer-facing role - A passion for delivering exceptional customer service and creating a positive experience for every customer - Ability to thrive in a fast-paced, dynamic environment - Ability to problem solve and make decisions with attention to detail - A continuous improvement mindset, open to coaching and receiving feedback - Proven ability to learn new technology and software quickly - Comfortable navigating multiple programs and screens simultaneously - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) - Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required) - For hybrid/remote work: - A secure, quiet workspace - High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.