• Facilitate meetings with the customer and local support teams • Review of site activity and report site specific metrics • Tracking and management of escalated incidents • Coordination with local service and application teams • Internal site-specific reporting and status updates • Cross-functional communication and coordination • Participation in customer quality processes • Collaborate to develop action plans to resolve complex issues • Escalation of complex issues to proper Siemens teams • Provide technical feedback to customers and internal partners • Identification of best demonstrated practices/knowledge sharing • Model Service Based Leadership behaviors, fostering teamwork, transparency, and continuous improvement

• Engage with customers to resolve issues that come through as support tickets to our team • Craft well written, tailored communications to help customers resolve their issues • Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems • Serve as a trusted advisor with an open, caring and approachable style of working • Manage multiple competing priorities to achieve results for every customer • Proactively identify opportunities to develop solutions that help the team achieve our goals

• Provide initial triage, with goal to handle more issues over time with familiarity/skillset • Gather complete and accurate information on the nature, complexity, and urgency of customer issues and accurately records all information in customer contact software • Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths • Take ownership and resolve escalated product issues via telephone, email, or in-person, meeting or exceeding stated Service Level Agreement (SLA) timeframes • Regularly execute case management best practices through clear and timely documentation of customer contact, written or verbal, in the knowledge management system • Clearly communicate technical responses to customers' ensuring the understanding of the steps needed to resolve issues reported to the technical support center • Work closely with the management for issues that require escalation • Research existing knowledge base articles, issue tracking system, AI Tools, and product documentation for existing answers to known issues resulting in increased first contact closure rates • Actively contribute to the knowledge database through the creation of articles when unknown issues are resolved • Maintain an in-depth understanding of GE's products, support protocols, customer contact software and departmental procedures • Proactively reduce future support burden through identification of improvement opportunities

Role Description We are looking for a Travel Customer Representative to join our team. In this role, you will assist clients with their travel needs, provide excellent service, and ensure every detail of their trip is handled with care. This is a remote position ideal for those passionate about travel and helping others plan meaningful experiences. Key Responsibilities - Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities - Deliver professional customer service through phone, email, and online platforms - Research, prepare, and present travel options that align with client preferences - Assist with reservations, booking confirmations, and itinerary management - Maintain accurate records and follow up with clients to ensure satisfaction - Stay informed about industry updates, promotions, and supplier resources - Collaborate with team members to ensure seamless client experiences Qualifications - Prior experience in customer service, travel, or hospitality preferred - Excellent verbal and written communication skills - Ability to multitask and manage multiple client needs simultaneously - Comfortable working in a fully remote setting with minimal supervision - Strong problem-solving and follow-up skills - Proficiency with email, online forms, and booking tools - Must be 18+ with a reliable computer and internet connection - Passion for travel and helping others plan memorable experiences Benefits - Flexible, remote work schedule - Training and ongoing professional development - A supportive and positive team culture - Access to exclusive travel industry tools and resources - Opportunities for incentive-based earnings and travel perks Work Environment This is a remote position offering flexibility, growth opportunities, and the chance to work in a dynamic, rewarding travel agency environment. Salary $40,000 - $65,000 a year AI Usage in Hiring We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.