• Manage customer relationships with particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue • Build account plans on top customers that focus on mutual-success and customer value • Develop a strong pipeline and reach annual sales and revenue retention targets • Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure. • Assist leadership in building and maintaining a retention and new revenue forecast • Conduct quarterly value based reviews and discussions with top customers (business reviews, cadence calls) • Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point • Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech’s solutions. • Keep up to date knowledge of the industry, as well as the competitive posture of the company

• Engage with internal and external stakeholders to develop and negotiate complex multi-year contracts • Support the design and deployment of scalable and repeatable processes to launch AN customer opportunities globally. • Work closely with customers to identify needs and potential solutions. • Bring together GE Vernova Hitachi Nuclear Energy (GVH) and GE Vernova resources as needed to serve customer. • Cultivate customer relationships at all levels of the customer organization. • Develop partner relationships where needed to put together total project solutions. • Identify and resolve issues as needed. • Be responsible for obtaining orders and sales by driving and implementing sales strategy for assigned markets/customers. • Contribute to defining and implementing marketing and commercial strategies to increase orders volume, scope and maximize profitability • Keep leadership team up to date on market and strategic account intelligence • Maintain meeting rhythm with executive leadership and GVH leadership with assigned accounts • Develop winning bid strategies for opportunities. • Support proposals for respective customer opportunities, providing key customer inputs and strategy to the team, and leading negotiations. • Support internal governance processes to obtain necessary management approvals for offers and resulting negotiations • Update and maintain Customer Relationship Management tool (e.g. Salesforce.com) for respective opportunities and represent at various meetings in order to assist management with sales forecasts

• Frequently engage and follow up with customers to win services projects and meet growth initiatives. • Act as customer’s single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues. • Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE. • Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets. • Collaborate with customers to develop long-term plans for success by understanding the customer’s organization, assets, potential downtime losses, and installed base. • Ensure warranty and service obligations are met, including timely delivery, high quality, compliance with contract scope, and expected profitability of the service order. • Perform customer site visits and/or hold routine calls to build business relationships and upsell services. • Share lessons learned to increase standardization and efficiencies. • Responsible for all financial metric report outs for services and parts supplied to customers.

• Responsible for all aspects of strategy creation and implementation, forecasting, account management, training, and education for a select number of AI-GRID accounts. • Serve as the primary liaison and relationship manager for these select accounts. • Build these AI-GRID accounts into strategic partners and drive sustaining revenue, market share growth and product footprint. • Work closely with partners, OEMs, and ecosystem partners to build and complete go-to-market plans. • Evangelize the use of NVIDIA's platform, products, and technologies to customers and partners.