• Provide user and implementation support to customers, partners or staff to facilitate better operation of the client's products. • Make sure customer support flows smoothly and turnaround time per issue is kept to a minimum • Identify urgent and priority support, and escalate appropriately as/when required • Provide prompt and professional response of user bug or support • Establish and maintain good communication with clients to evaluate reported issues or provide • training sessions • Create and record user training videos • Run group or individual training sessions to a high professional level. • Document user documentation, the knowledge Bases, and user help. • Document and time log all work • Log and manage incoming support requests. • Research and identify issues reported by customers, providing training as needed • To communicate clearly and effectively to the developers to gain understanding of the solution to be applied to the support request should it involve development • Install or upgrade systems or fixes as required • Assist with version release testing and documentation • Create video help documentation on all new features of NG with each version release • Report on weekly support statistics and trends

About Us With more than 2 million nautical miles sailed and 50,000 days at sea, Saildrone has earned the trust of governments worldwide. Our unmanned surface vehicles (USVs) deliver continuous, real-time intelligence in the toughest oceans on Earth—giving our partners faster awareness, stronger security, and a decisive edge at sea. Our USVs are long-range, extreme-endurance platforms powered by advanced sensors and proprietary AI - they have been designed to operate where no crewed vessel can. They collect critical insights above and below the surface to support border security, law enforcement, naval operations, and undersea infrastructure protection. Headquartered in Alameda, CA, with offices in Washington, DC, and global deployment hubs, Saildrone operates missions worldwide. Join a fast-moving, mission-driven team at the intersection of AI, autonomy, and defense technology—where data turns into intelligence, and intelligence drives action. About the Role We are seeking a hardworking, motivated, and enthusiastic Deckhand to join our crew. As a Deckhand, you will be responsible for assisting with the daily operations of the support vessel, including watch-keeping, vessel maintenance, and support of Saildrone on-water operations. This position requires a strong work ethic, the ability to work well in a team, and a passion for working on the water for extended periods of time. Key Responsibilities: Deck Operations: Assist with the handling of dock lines, tow lines, launch and recovery of the vessels tender. Help with anchoring, docking, and mooring the yacht. Operates the boat tender to and from the shore and to and from Saildrone vehicles while offshore. Stand a watch while underway. Saildrone Operational Support: Primary Role Operational readiness response time of 24 hours from time of notification from Saildrone Fleet Management to being underway to the rendezvous waypoint with Saildrone vehicle. Swimmer (or support to the swimmer) in the water to manage any underwater repair and maintenance. Rigging, splicing, etc Watch-keeping on long voyages. Towing operations when required up to 300+ nautical miles. Provide in-port operations and deployment towing of Saildrone vehicles Manage safe fueling operations for Saildrones Secondary Role Support Saildrone field technicians as needed for repair work conducted on the water or at a predetermined service location on land. Vessel Maintenance: Clean and maintain the vessel's exterior, including washing, polishing, and keeping the decks and hull in pristine condition. Assist with routine maintenance tasks such as varnishing, painting, and checking safety equipment. Clean and maintain the vessel's interior, as directed by the Captain. Assist with fuel bunkering operations. Safety & Emergency Procedures: Be aware of all safety procedures and ensure the deck is kept clear of obstacles. Participate in regular safety drills and assist in the implementation of emergency protocols. Team Support: Work closely with the Captain and other crew members to ensure the smooth operation of the vessel and offer support with any tasks as required. Physical Requirements: Qualifications & Skills: ● Strong teamwork, communication, and organizational skills ● Ability to work in a fast-paced and physically demanding environment ● Positive attitude and willingness to learn ● Basic mechanical experience preferred ● Prior on-water experience required, offshore experience preferred ● SCUBA certified a plus ● USCG Masters License preferred, or demonstrated equivalent in seatime experience ● Current basic first aid and CPR certification ● Valid TWIC (or ability to obtain) and Passport ● Must be able to pass background check and USCG/DOT drug screen ● Ability to travel internationally and obtain foreign visas, as required ● Must be a US Citizen ● Spanish speaking a plus Location : This is a rotational role with 60 days on, 30 days off. Round trip airfare from home airport to vessel, competitive salary, and onboard accommodation and meals covered. All employees are required to provide proof of authorization to work in the U.S. within their first 3 days of work. Please note that the Company does not sponsor employees for work visas or permanent resident cards to work in the U.S. If you need sponsorship for a work visa or green card, you will not be qualified for employment with Saildrone. Benefits : Comprehensive and competitive medical, dental and vision plans, and HSA with employer matching. Company sponsored life insurance Stock Options Annual stipend for continued learning and development The salary range for the role is $67,950-$84,900 annually. Individual compensation packages are based on geographic location, scope of the role, and relevant experience, among other factors. Saildrone is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #LI-Remote

Role Description Rutter is the leading B2B2B unified API company that helps fintechs and banks integrate with SMB financial data. Our platform powers the next generation of embedded finance by connecting to accounting, commerce, banking, and payments systems so fintechs can build products that save SMBs time and money. We are backed by a16z , and our customers include industry leaders such as PayPal, Capital One, Mercury, Parafin, Airwallex, and Payoneer. We also have a growing partner ecosystem that includes Intuit, Sage, Walmart, Taktile, Oscilar, and many others. Our infrastructure supports some of the most innovative fintech and banking products in the market today and is used by millions of SMBs. We are looking for a dedicated technical support engineer , who would in part own providing technical support for all our customers. You’d be working very closely with our customers, product, and engineering teams to solve technical problems faced by our customers. We want someone who is a stickler for attention to details and someone who is not satisfied until a problem is well solved. There are lots of interesting and problems to solve here. Almost too many. As such, you’d be provided space to spread your wings and go for reach goals that interest you beyond your primary responsibilities. Role Responsibilities Your main responsibility will be to help handle the first level of technical support for all of our customers. You will investigate, resolve, and/or triage incoming support tickets in a timely manner during business hours in Eastern Standard time (9am-5pm), and urgent issues from some select enterprise customers at all times. You will join a nighttime oncall rotation (5pm - 1am) in Eastern Standard time on weekdays only (Monday - Friday) to provide support for urgent issues as needed. You will collaborate with product, engineering and the broader organization to improve our customers' experience with Rutter. You may work on internal tooling, small coding changes, and other support-oriented side projects that will improve our support process. What You Need to be Successful Must have high level of english proficiency

• Troubleshoot VoIP-related issues including call quality, dropped calls, SIP registration, codec mismatches, and NAT traversal. • Provide real-time and asynchronous support to SMB customers via email, chat, and ticketing platforms. • Diagnose and resolve issues related to firewalls, routers, switches, and broadband connectivity affecting VoIP services. • Analyse and interpret SIP logs, packet captures, and diagnostic tools (e.g., Wireshark) to resolve client issues. • Assist with provisioning, configuration, and deployment of VoIP handsets and softphones. • Collaborate with internal product and engineering teams to document bugs, suggest improvements, and help refine deployment processes. • Maintain a knowledge base of recurring issues and technical solutions. • Contribute to process documentation and SOPs to ensure efficient support delivery.