• Serve as the primary product expert for Silvur’s Medicare platform across all active credit union partners • Design and deliver scalable training programs for credit union staff, in-branch teams, and executive stakeholders in collaboration with local Silvur Medicare agents • Translate complex Medicare product features into clear, actionable guidance tailored to each partner’s member base and operational context • Build repeatable enablement materials, playbooks, and resources that can be deployed efficiently across a large partner portfolio • Own the ongoing relationship for 16+ credit union partners, serving as the primary point of contact for product questions, support escalations, and program optimization • Ability to lead with executive presence. Teammate will be interacting daily with the C-suite at credit unions. Knowing how to serve and engage them will be critical to your success • Manage quarterly business reviews and proactive check-ins to surface adoption gaps, celebrate wins, and align on goals • Customize referral workflows and program configurations to match each partner’s systems and preferences • Identify and act on opportunities to deepen product usage within existing accounts • Lead new partner onboarding end-to-end — from kickoff through full program deployment — with a structured, education-first approach • Coordinate project timelines, training delivery, and onboarding documentation across internal and partner teams • Serve as the connective tissue between credit union stakeholders (marketing, operations, executive sponsors) and Silvur’s internal teams • Establish and monitor referral tracking, engagement metrics, and product utilization data across the portfolio • Surface insights and trends to internal teams; translate partner feedback into actionable product and process recommendations • Partner with operations, product, and marketing teams to improve member outcomes and influence the product roadmap

Role Description As we prepare to enter the Canadian medical cannabis marketplace, we are in search of a Patient Care Specialist (PCS) who will be Vitalicann’s primary interface with patients and veterans, delivering excellence in care, and unsurpassed customer satisfaction. - The Patient Care Specialist is the single point of contact for patients enrolled in Vitalicann’s medical cannabis program. - Responsible for ensuring program service offerings are managed and delivered effectively. - Creates a seamless patient journey that effectively on-boards new patients and delivers exceptional patient satisfaction that maximizes patient retention. - Action oriented, tactful, and empathetic, ensuring a positive experience for patients throughout their treatment journey. Key Priorities/Accountabilities - Onboarding new patients, helping to schedule appointments with physicians, performing follow-up calls, and updating patient files as necessary. - Answer inbound and outbound queries via phone, email, and online chat. - Provide patients with information and education on handling medical cannabis safely and effectively. - Complete administrative tasks related to patient registration and medical documents, validating patient documents and updating patient account information as required. - Manage patient information and records within our ERP system. - Conduct welcome calls to gather relevant information, introduce patients to Vitalicann support programs, and obtain patient consent as required. - Key resource for patients regarding reimbursement support, product availability, and ongoing compliance. - Contact clients periodically to confirm adherence and coordinate delivery of medications. - Schedule follow-up calls with patients to monitor treatment progress and remind them when medical document renewals are approaching. - Develop a deep knowledge base regarding medical cannabis to assist and guide patients appropriately. - Help deliver a premium veteran patient experience within the patient care operation. - Maintain expert knowledge of reimbursement mechanisms, specifically Veterans Affairs Canada / Medavie Blue Cross. - Act as a patient advocate, exploring funding options for medical cannabis and determining coverage details. - Work collaboratively with the Patient Care team manager and other Patient Care Specialists to address patient concerns or needs. - Report/record all adverse events (AE) and product complaints immediately as per current policies and Health Canada requirements. - Ensure compliance with Health Canada regulations, policies, and procedures at all times. - Perform other duties as required. Qualifications - College Diploma or University degree is required. - 2-3 years’ experience in the medical cannabis, healthcare, or pharmaceutical industry, preferably working directly with patients and other health professionals. - 2-3 years’ experience in a Customer Service or Call Centre setting. - Preference for an individual who has been in a support role for Canadian Veterans. - Familiar with patient care centre technology both inbound and outbound. - Bilingual Proficiency - fluent in both English and French. - Strong organizational and time management skills. - Customer service mindset: personable & engaging, enjoys connecting/speaking with people. - Detail oriented, ensuring patient files are accurate and up to date. - Strong computer skills in a Windows environment; experience using CRM and ERP systems are assets. - Excellent communication skills, written and verbal, to interact effectively with patients and clinicians. - Experience and comfort working with different software programs, technical systems, databases, and online platforms. Benefits - Vitalicann welcomes and encourages applications from people with disabilities. - Accommodations are available on request for candidates taking part in all aspects of the selection process. Company Description Job Type: Full-time Work Location: Remote

Role Description Hast Du Lust auf ein neues Kapitel in der Arbeitssicherheit? Einen Job der Spaß macht und den Mensch und seine Sicherheit im Mittelpunkt sieht. Wir suchen jemanden, der mit uns die Arbeitssicherheit weiterentwickelt; digital, intelligent & anwenderfreundlich. Unsere Mission ist es, die Art wie wir Sicherheit und Gesundheit managen zu verändern. Wir sehen uns als einen starken Partner für unsere Kunden. Du auch? Dann bist du hier richtig. - Glaubst du wie wir daran, dass Teamwork, offene Kommunikation und Kontakt zu den Menschen wichtig ist? - Wünschst du dir flexible Arbeitszeiten (in Voll- und Teilzeit) um deine Arbeit optimal in dein Leben zu integrieren? - Freut es dich zu hören, dass wir den Dokumentationsaufwand durch eine Software deutlich verringern? - Arbeitest du gerne mit guter Laune und hast Lust aktiv die neuen Prozesse von kaer mitzugestalten? Qualifications - Expertise im Bereich der Arbeitssicherheit (Regulatorik, Prozesse und Produkte) - Professionelles, sicheres Auftreten und gerne im Team sowie selbständig arbeiten - Lust und Erfahrung in digitaler Leistungserbringung - Abgeschlossene Ausbildung zur Fachkraft für Arbeitssicherheit - Zusatzqualifikationen mit Bezug zum Arbeits- und Gesundheitsschutz sind von Vorteil (z. B. Brandschutzbeauftragter, Sicherheits- und Gesundheitsschutzkoordinator, Abfallbeauftragter, Gewässerschutzbeauftragter, Immissionsschutzbeauftragter) - Lust die Arbeitssicherheit nachhaltig zu verändern und in einem jungen und dynamischen Team mitzugestalten - Englischkenntnisse wünschenswert Benefits - Du arbeitest, wie es in dein Leben passt – Teilzeit/Vollzeit möglich - Firmenwagen mit Tankkarte, den Du auch privat nutzen darfst - Faire und realistische Zeitplanung mit 70 % Reisetätigkeit - Arbeitszeit beginnt an Deiner Haustüre - Kultur der Wertschätzung und Anerkennung, die auch wirklich gelebt wird - Regelmäßige spaßige Teamevents - Start Up Charme mit der Chance, Prozesse mitzugestalten - 30 Tage Urlaub zzgl. Weihnachten und Silvester frei - Möglichkeit, einen zusätzlichen Urlaubstag für eine gemeinnützige Tätigkeit (Social Day) zu bekommen - Corporate Benefits - Obstkorb-Lösung auf Anfrage

Role Description The Document Management Specialist I supports the Quality Assurance/Compliance Department by administering and maintaining controlled documentation within Advarra’s Quality Management System (QMS). This role ensures documentation integrity, regulatory compliance, and inspection readiness by supporting document lifecycle management, audit activities, and quality system processes. The role collaborates within QA/Compliance and across the organization to support effective quality and training systems. Job Duties & Responsibilities - Document Control & QMS Support: Responsible for the management of controlled documents (policies, procedures, work instructions, reports, and records) within the QMS. Maintain documents throughout their lifecycle, including creation, review, approval, revision, version control, archival, and retirement. Ensure documentation complies with Good Documentation Practices (GDocP). - Electronic Document Management System (EDMS) Administration: Maintenance of user accounts, roles, permissions, workflows, document categories, review cycles, and retention rules. - Audit & Inspection Support: Assist with retrieval of controlled documents in support of customer audits, inspections, and assessments. Support tracking and coordination of customer assessment requests. - Training & Communication: Communicate training and document review requirements to quality system users. Support the Training and Compliance teams to ensure alignment between the EDMS and the training matrix. - Quality Events & Continuous Improvement: Administration of nonconformance reports (Quality Incident Reports (QIRs) and CAPAs). Identify issues, recommend process improvements, and contribute to quality system enhancements. - Make decisions within established guidelines and procedures. - Perform other duties as assigned. Location This role is open to candidates working remotely in United States and Canada. Availability during standard U.S. business hours is required (Eastern time zone preferred). Qualifications - Bachelor’s degree or equivalent experience. - 2–4 years of relevant experience in document control, quality systems, or regulated operations. - Excellent organizational skills, managing priorities, deadlines, and workload. - Demonstrate attention to detail, accuracy, and thoroughness. - Effectively and professionally communicate with all levels of staff. - Proficiency with Microsoft Office tools (Word, Excel, SharePoint/OneDrive). - Ability to identify and resolve problems. - Ability to work independently; effectively balance team and individual responsibilities. Preferred Qualifications - Experience managing controlled documents, especially within a Quality Management System (QMS) in an FDA (or similar) regulated business. - Experience, training, or certifications in Quality Assurance. - Knowledge of Federal regulations for human research (21 CFR 50, 56, 312 and 812; and 45 CFR 46). - Experience with electronic Quality Management Systems (eQMS) or EDMS platforms (e.g., ZenQMS, Veeva, MasterControl, or SharePoint-based systems). - Familiarity with GxP, ISO 9001, or ISO 13485 quality systems. Physical and Mental Requirements - Sit or stand for extended periods of time at stationary workstation. - Regularly carry, raise, and lower objects of up to 10 Lbs. - Learn and comprehend basic instructions. - Focus and attention to tasks and responsibilities. - Verbal communication; listening and understanding, responding, and speaking. Benefits - The base salary range for this role is $64,344 - $106,168. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. - This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.