• Effective in working with customers, including business executives, project managers, and IT development staff. • Effective in understanding business needs and distilling the information into business and technical requirements. • Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture. • Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions. • Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers. • Be a strong advocate for adherence to standards and best practices. • Stay current on Grafana Labs, observability, and related technologies. • You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements. • If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.

• We’re looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs’ world-class Customer Experience team. • You’ll be a trusted technical partner—leading with authenticity and insight. • You’ll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies. • You'll operate with one foot in the code and the other in the customer’s world. • You’ll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed.

• We’re looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs’ world-class Customer Experience team. • This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center. • You’ll be a trusted technical partner—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight. • You’ll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base. • You’ll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed.

• Beratung unserer Kunden im Bereich Circular Economy technisch fundiert. • Entwicklung passgenauer Lösungskonzepte auf Basis individueller Anforderungen. • Erstellung technischer Architekturen und Präsentation von SAP Add Ons sowie Lösungsansätzen. • Zusammenarbeit mit dem Vertrieb, Unterstützung bei Angebotserstellung und Klärung technischer Fragen. • Analyse der Geschäftsprozesse der Kunden in Workshops und Einzelgesprächen. • Planung der Umsetzung der Konzepte und Integration der Add Ons in bestehende Systemlandschaften. • Kontinuierliche Beobachtung von Markttrends und SAP Technologien. • Zusammenarbeit mit Entwicklung, Projektmanagement und Kunden zur Realisierung innovativer Lösungen.