• Provide overall leadership for IT onsite services in SEA • Support all IT infrastructure setups; Networks, hosting, End user Computing, Telephony, and Video conferencing • Be the single point of contact for any ITS Onsite service-related items in country • Manage stakeholder within regional technology teams to drive continuous improvement and productivity benefits • Be accountable for delivery of innovation, bringing the right resources together in the infrastructure team • Help the organization effectively understand the volume and complexity of change and ensure that necessary change management actions are planned and executed • Be accountable for the governance and control over all infrastructure service affecting the business • Maintain a high standard of ITIL service management criteria across teams and vendors

Role Description Avail Health is seeking a Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) to serve as both a practicing psychiatric clinician and the clinical leader of Avail's Comprehensive Behavioral Health Care Program. This role combines direct patient care, clinical leadership, and program development. The Behavioral Health Clinical Manager provides psychiatric care to adults and seniors with complex behavioral health, cognitive, and dementia-related needs while leading a multidisciplinary team of Psychiatric Nurse Practitioners, Therapists, and Behavioral Health Care Managers. As a member of Avail's clinical leadership team, this individual will help shape clinical workflows, establish care standards, support quality initiatives, develop team capabilities, and contribute to the growth and evolution of Avail's behavioral health and dementia care programs. The ideal candidate is a clinically active PMHNP who enjoys both patient care and leadership and is energized by developing people, improving care delivery, and building scalable clinical programs that improve outcomes for Medicare-age adults. What You'll Own - Psychiatric evaluation, diagnosis, and medication management for Medicare-age adults and seniors - Assessment and treatment of serious mental illness, geriatric psychiatric conditions, and dementia-related behavioral symptoms - Clinical oversight and development of Avail's Comprehensive Behavioral Health Care Program - Direct management of behavioral health clinical staff - Clinical quality, documentation standards, and care delivery best practices - Cross-functional collaboration with operations, product, and technology teams - Clinical input into workflow design, program development, and technology-enabled care delivery What You'll Do Clinical Care - Evaluate and treat adults and seniors with complex behavioral health and dementia-related conditions - Provide medication management, diagnostic clarification, risk assessment, safety planning, and longitudinal psychiatric care - Serve as the GUIDE Practitioner for eligible dementia care patients - Collaborate with caregivers, primary care providers, therapists, senior living staff, and interdisciplinary care teams Leadership & Team Management - Lead, mentor, and develop Psychiatric NPs, Therapists, and Behavioral Health Care Managers - Conduct supervision, case review, coaching, and performance management - Support onboarding and professional development of behavioral health staff - Serve as the escalation point for complex clinical cases Program Development - Establish and maintain clinical standards, workflows, and quality expectations - Identify opportunities for program improvement and operational excellence - Partner with leadership to develop and scale behavioral health and dementia care programs - Contribute clinical expertise to technology, product, and workflow development initiatives What Success Looks Like - High-quality psychiatric care delivered to complex Medicare populations - Strong clinical outcomes and patient engagement - Effective leadership and development of the behavioral health team - Consistent clinical quality and documentation standards - Successful collaboration across clinical, operational, and technology teams - Meaningful contributions to program growth, innovation, and scalability Qualifications - MSN or DNP from an accredited PMHNP program - Board Certification as a PMHNP - Active, unrestricted California PMHNP license - Ability and willingness to obtain additional state licenses as needed - Minimum five years of psychiatric practice experience - Experience treating adults and/or seniors with complex behavioral health conditions - Experience providing care through telehealth - Prior people leadership, supervision, or clinical management experience - Experience improving workflows, programs, quality initiatives, or care delivery models - Strong comfort with technology-enabled clinical care Preferred Qualifications - Active Maryland PMHNP license - Experience leading behavioral health programs or multidisciplinary clinical teams - Experience managing therapists, nurses, care managers, or other licensed clinicians - Experience working with older adults, dementia care, senior living, home-based care, or interdisciplinary geriatric care models - Familiarity with Medicare Advantage, value-based care, RAF/HCC concepts, and HEDIS measures Schedule and Work Style - Employment Type: Full-Time, Salaried W-2 - Location: Remote within the United States - Travel: Limited travel may be required for leadership meetings or organizational events - Reports To: VP, Care Delivery - Direct Reports: Behavioral Health clinical staff, including Psychiatric NPs, Therapists, and Behavioral Health Care Managers Compensation & Benefits - Salary Range: $175,000–$200,000 annually - Medical, dental, and vision insurance - 401(k) - Paid time off and company holidays - CME allowance - Professional liability and malpractice coverage - Licensure reimbursement for required states - Technology and equipment provided What Avail Provides - Structured physician consultation and interdisciplinary collaboration - Operational support for credentialing, compliance, billing, scheduling, and technology - Technology-enabled care platform including Ambient AI documentation tools - Opportunity to help shape innovative behavioral health and dementia care programs - Collaborative environment with clinicians, care managers, operational leaders, and technology partners Equal Opportunity Employer Avail Health is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees and patients are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to any legally protected characteristic.

Role Description The Homebuyer Experience Manager owns cdcb's homebuyer pipeline from first contact through closing, executes the operational backbone of home sales, and serves as the day-to-day interface to cdcb's marketing engine for home-sales promotion under the direction of the Chief Strategy Officer. The position sits within the Office of the CSO — outside the Homeownership and Lending functions — to provide independent quality control over the end-to-end client experience and an objective operational view of pipeline performance. The role has three integrated functions: - Shepherding each homebuyer-pathway client through the cdcb purchase process — first touch, application, counseling handoffs, contract, and closing. - Executing the underlying sales operations that move inventory — tracking units, managing listings and open houses, generating sales intelligence, and coordinating employer outreach tied to current inventory. - Recommending home-sales promotion priorities to the CSO and executing approved priorities with the marketing engine. Qualifications - Minimum 2 years of experience in real estate sales, real estate operations, project management, mortgage origination support, or a related field. - Direct experience guiding clients through a transaction process (real estate, mortgage, or comparable consumer-facing pipeline) strongly preferred. - Experience working with or directing vendor/agency work preferred. - Proficiency in GIS and Excel (required). - Experience with real estate listing platforms, MLS, and CRM systems (required). - Proficiency in Microsoft Office Suite. - Working knowledge of mortgage qualification basics and first-time homebuyer programs preferred; familiarity with HOME, CDBG, and LIHTC homebuyer compliance a plus. - Fluency in English and Spanish required. Requirements - Track new homes coming online across all cdcb platforms (subdivisions, DreamBuild, infill/colonia lots); prioritize units for sale; manage unit-level readiness from completion through closing. - Schedule and coordinate open houses, manage internal listings, and ensure homes are market-ready (signage, lockboxes, photography coordination). - Track showing activity, buyer feedback, and unit-level interest signals. - Serve as the named point of accountability for every prospective buyer entering the home sales pipeline, from first interaction at an open house, employer presentation, or application through closing. - Maintain an active, named pipeline of homebuyer-pathway clients with current stage, next action, and owner identified for each. - Coordinate handoffs to and from Homeownership Counseling, ensuring no client falls between stages and that documentation, eligibility status, and timeline expectations are clear at each transition. - Coordinate with the Chief Lending Officer's team on mortgage application status, loan conditions, and closing schedules for each buyer in the pipeline. - Monitor the end-to-end client experience as an independent observer; identify pipeline blockages — qualification gaps, documentation delays, counseling backlogs, financing obstacles, communication failures — and report them, with recommendations, to the CSO and to the department leadership accountable for resolution. - Provide each buyer a single, consistent point of contact for status, expectations, and next steps throughout the cdcb process. - Develop recommended home-sales promotion priorities for the marketing engine based on inventory status, days-on-market, and pipeline conditions — including which units, neighborhoods, and product types require active campaigns and at what intensity. - Submit recommended priorities and home-sales-specific creative direction to the CSO for approval before transmission to the marketing engine. - Serve as the day-to-day point of contact with the marketing engine on approved home-sales work, including campaign execution, creative review, and deliverable tracking. - Coordinate timing between approved home-sales campaigns and cdcb's broader marketing calendar outreach, advocacy, employer relations, donor communications to avoid conflicting demands on shared marketing capacity. - Escalate scope changes, budget questions, and firm performance issues to the CSO. - Produce the Monthly Sales Ops Input Brief — the primary operational intelligence artifact connecting sales execution to demand-building strategy. - Monitor and report key metrics: days on market by unit, sales velocity by geography and product type, showing-to-contract conversion, pipeline conversion by stage, and absorption rates. - Translate sales intelligence into actionable promotion recommendations. - Identify employers in proximity to current inventory and arrange on-site presentations promoting cdcb products, with a focus on homes currently on the market. - Represent cdcb at community events, outreach tables, and presentations tied to homeownership opportunities. - Operate from the Office of the CSO with structured coordination protocols with the Chief Lending Officer, Homeownership Counseling, Triage, and the marketing firm. - Maintain organized files and records for the homebuyer pipeline and home sales operations. - Standard schedule is Tuesday through Saturday, with Sunday and Monday off, to align with Saturday open houses, showings, and community events while preserving weekday availability for employer presentations, marketing-firm coordination, and pipeline handoffs. - Some evening hours required for open houses, employer presentations, and community events. - Other duties as assigned. Company Description

• Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach. • Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based outreach. • Identify growth opportunities and expansion signals, including cross-sell and increased product usage. • Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios. • Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights. • Maintain accurate and up-to-date customer data and engagement tracking in CRM systems. • Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies. • Support inbound customer needs and respond to key signals with timely, relevant outreach. • Contribute to continuous improvement of playbooks, workflows, and scaled engagement strategies.