Role Description Wir suchen für den Fachbereich KI einen freiberuflichen Dozenten (m/w/d) für die Weiterbildung „KI advanced: Automation und KI-Agenten“. Da das von cimdata eingesetzte Lernformat keine Anwesenheit an einem der Standorte von cimdata notwendig macht, suchen wir ortsunabhängig. Mögliche Lehrinhalte: - Automatisierung & Workflow - Einführung & Metatrends – Von der Mechanisierung zur Automatisierung 4.0 - Abgrenzung zu Agentic AI – Warum Automatisierung die Grundlage für intelligente Systeme bildet - Grundprinzipien der Automatisierung – Trigger, Aktionen, Module und Schnittstellen verstehen - Tool-Überblick – Vergleich von Gumloop, Make.com, Zapier und n8n - Erste Automatisierung – Niedrigschwelliger Einstieg mit praxisnahen Mini-Projekten - Make.com Grundlagen – Szenarien, Module, Router, Filter und Datenlogik anwenden - Praxisübungen & Best Practices – Eigene Workflows planen, testen und optimieren - Projektrecherche & Ideenfindung – Eigene Automatisierungsszenarien konzipieren - Individuelle Projektarbeit – Umsetzung, Coaching und Troubleshooting - Abschluss & Ausblick – Präsentationen, Feedback und Brücke zu Agentic AI - Agentische KI & No-Code - Agentisches Denken – Verstehen, wie autonome KI-Systeme planen und handeln - Denken & Handeln – Entscheidungsprozesse und logische Schritte verstehen - Gedächtnis & Kontext – Wie KI sich Informationen merkt und daraus lernt - Ethische KI-Nutzung – Verantwortungsvoll mit autonomen Systemen arbeiten - Prompt-Kompetenz – Die Kunst, KI durch gezielte Eingaben zu steuern - No-Code-Agenten – Intelligente Systeme ohne Programmierung gestalten - Digitale Persönlichkeiten – Eigene KI-Assistenten mit Identität und Ziel entwickeln - Smarte Abläufe – KI-gestützte Handlungen einfach verknüpfen - Anwendungsprojekte – Eigene agentische Ideen praxisnah umsetzen - Zukunftskompetenzen – Fähigkeiten für die KI-gestützte Arbeitswelt entwickeln Qualifications - Erfahrung in der Erwachsenenbildung - Fachkenntnisse im Bereich KI und Automatisierung - Fähigkeit, komplexe Themen verständlich zu vermitteln Requirements - Freiberufliche Tätigkeit - Ortunabhängige Verfügbarkeit - Bereitschaft zur individuellen Schwerpunktsetzung in der Lehre Benefits - Flexible Arbeitszeiten - Moderne Lehrformate - Teil eines innovativen Unternehmens sein Company Description Die cimdata Bildungsakademie GmbH ist seit über 40 Jahren Anbieter für berufliche Weiterbildung und Umschulung mit drei Standorten in Berlin und mittlerweile 16 bundesweiten Instituten in den Fachbereichen Medien & Design, Marketing, Webdesign und Webproducing, IT, Event- und Kulturmanagement, Bauwesen und Geoinformationssysteme sowie kaufmännische Weiterbildungen. Willkommen bei cimdata! Wir sind ein innovatives Unternehmen mit langjähriger Erfahrung in der beruflichen Qualifizierung und Weiterbildung. Als zertifizierter Bildungsträger bieten wir deutschlandweit modernes und attraktives Lernen an – dank über 70 flexibel kombinierbaren Kernmodulen in der Weiterbildung sowie verschiedenen Umschulungen mit IHK-Abschluss in Fachinformatik, Mediengestaltung und kaufmännischem Wissen. Firmenseminare für Unternehmen & Selbständige & Karriereservice runden unseren Service ab. Werden Sie Teil unseres engagierten Teams und gestalten Sie mit uns die Zukunft der beruflichen Bildung!

• Own end-to-end technical delivery quality for assigned LATAM client engagements, from design through go-live and hypercare. • Serve as the technical anchor and de facto standard-setter for the emerging LATAM Conversational AI Delivery pod. • Act as the primary regional technical authority for Omilia delivery, bridging LATAM clients with Athens HQ and global hubs. • Define and govern delivery standards, playbooks, and quality bars for the LATAM region. • Drive GenAI and agentic capability integration into production deployments, setting the technical direction for the pod. • Design, configure, and deploy end-to-end conversational AI solutions on the Omilia OCP platform, including agentic workflows, NLU modeling, and omnichannel integrations. • Integrate GenAI capabilities into production deployments: RAG pipelines, embedding search, and LLM prompt engineering using APIs such as OpenAI, Gemini, and Claude. • Manage contact center infrastructure integrations including IVR, SIP, CTI, and omnichannel APIs. • Serve as the primary technical point of contact for assigned LATAM client engagements, translating business requirements into technical architectures and CX designs. • Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency. • Help scope, interview, and onboard LATAM pod members as the team scales. • Collaborate cross-functionally with Solution Architects, Product, Platform, R&D, and Pre-Sales to align on project requirements and platform capabilities. • Provide technical guidance and mentorship to junior engineers within the LATAM pod and broader Delivery team. • Contribute to internal delivery accelerators, reusable solution components, and best-practice documentation. • Actively research developments in conversational AI, agentic frameworks, and GenAI tooling to drive continuous improvement.

Role Description The Senior Conversational AI Delivery Lead for LATAM is the hands-on technical owner responsible for designing, building, and deploying enterprise-grade conversational AI and agentic automation solutions on the Omilia platform for customers across North and South America. Operating at the intersection of AI engineering and client delivery, this role translates complex CX requirements into production-ready implementations while serving as the founding anchor of a regional Delivery pod that will grow under their technical leadership. Accountabilities - Own end-to-end technical delivery quality for assigned LATAM client engagements, from design through go-live and hypercare. - Serve as the technical anchor and de facto standard-setter for the emerging LATAM Conversational AI Delivery pod. - Act as the primary regional technical authority for Omilia delivery, bridging LATAM clients with Athens HQ and global hubs. - Define and govern delivery standards, playbooks, and quality bars for the LATAM region. - Drive GenAI and agentic capability integration into production deployments, setting the technical direction for the pod. Key Responsibilities - Design, configure, and deploy end-to-end conversational AI solutions on the Omilia OCP platform, including agentic workflows, NLU modeling, and omnichannel integrations. - Integrate GenAI capabilities into production deployments: RAG pipelines, embedding search, and LLM prompt engineering using APIs such as OpenAI, Gemini, and Claude. - Manage contact center infrastructure integrations including IVR, SIP, CTI, and omnichannel APIs. - Serve as the primary technical point of contact for assigned LATAM client engagements, translating business requirements into technical architectures and CX designs. - Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency. - Help scope, interview, and onboard LATAM pod members as the team scales. - Collaborate cross-functionally with Solution Architects, Product, Platform, R&D, and Pre-Sales to align on project requirements and platform capabilities. - Provide technical guidance and mentorship to junior engineers within the LATAM pod and broader Delivery team. - Contribute to internal delivery accelerators, reusable solution components, and best-practice documentation. - Actively research developments in conversational AI, agentic frameworks, and GenAI tooling to drive continuous improvement. Qualifications - 5+ years of hands-on experience delivering conversational AI or agentic automation solutions in enterprise environments. - Proven delivery track record with at least one conversational AI platform: Omilia OCP, Cognigy, Kore.ai, Google CCAI, Nuance, Amazon Lex, or equivalent. - Practical experience integrating GenAI/LLM capabilities into production systems: RAG, embeddings, prompt engineering, LLM APIs. - Proficiency in Python (preferred) or Node.js for backend integrations and automation scripting. - Experience with CX and contact center infrastructure: IVR, SIP, CTI, and omnichannel API integrations. - Track record working with enterprise customers in LATAM and/or North America. - Excellent written and spoken English — daily collaboration with global engineering and product teams. - Strong ability to lead technical client conversations and translate complex requirements into implementation plans. - Self-directed and ownership-oriented; capable of managing multiple concurrent engagements. - Comfortable operating as a founding regional hire — able to define ways of working, not just execute against them. Skills & Competencies - Ability to lead technical client conversations and translate complex requirements into implementation plans. - Strong analytical and problem-solving skills — comfortable managing ambiguity in fast-paced, client-facing environments. - Clear communication — able to convey technical concepts to both technical peers and business stakeholders. - Collaborative mindset with demonstrated ability to work across delivery, product, sales, and platform teams. - Self-directed and ownership-oriented — capable of managing multiple concurrent engagements. - Excellent written and spoken English — able to communicate clearly with global customers and engineering teams. Nice to have - Fluency in both Portuguese and Spanish. - Vendor Professional Certification (e.g., Google Dialogflow, Amazon Lex, Microsoft Bot Framework, Cognigy). - Familiarity with Omilia OCP. - Domain experience in banking, healthcare, utilities, or insurance CX. - Exposure to bot analytics and AI quality monitoring tooling. - Participation in AI hackathons or community projects (e.g., NVIDIA, open-source agent frameworks). Benefits - Fixed compensation. - Long-term employment with the working days vacation. - Development in professional growth (courses, training, etc). - Being part of successful cutting-edge technology products that are making a global impact in the service industry. - Proficient and fun-to-work-with colleagues. - Apple gear. Omilia Note - Contribute actively and effectively as an integrated team member. - Act as an Omilia ambassador in all interactions. Company Description Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status. All eligible candidates will be given consideration for employment.

Role Description We are currently looking for multiple Domo Experts for one of the leading tech companies in the US. The position is 100% remote and long-term. - Freelancing/Contracting - Start: ASAP - 100% remote - Duration: long-term 12+ months - Capacity: full-time, part-time also possible - Language: English - Eastern Standard Time Requirements - Experience working with Domo, including technical configuration, platform usage, and implementation support. - Background in Domo consulting, helping clients with implementations, troubleshooting, and best-practice usage. - Knowledge of Domo Platform Administration, Magic ETL, Beast Mode calculations, and DataFlows. - Experience with Domo connectors, data integration, Domo API / REST APIs, and data transformation using SQL. - Understanding of data modeling, dataset design, and data warehousing concepts such as Snowflake, Redshift, or BigQuery. - Familiarity with other BI tools such as Power BI, Tableau, or Looker; please list and self-assess your experience. Qualifications - Experience with Domo (in general) - Experience in consulting clients in Domo implementations/issues - Technical experience with Domo - Domo Platform Administration - Domo Magic ETL - Domo Beast Mode Calculations - Domo DataFlows - Domo Connectors & Data Integration - API Integrations (Domo API, REST APIs) - SQL & Data Transformation - Data Modeling & Dataset Design - Other BI tools you have experience with like Microsoft Power BI, Tableau, Looker (please list and rate yourself) - Data Warehousing (Snowflake, Redshift, BigQuery, etc.) - Domo certification (please attach if available) Company Description