Role Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm MST including rotating holidays. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule. This is a high volume, customer service environment. You’ll need to be efficient, productive, and thoroughly deal with our members over the phone. Primary Responsibilities: - Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner. - Ensuring accuracy and providing clients and customers with the highest quality product and customer service. - Safeguarding and protecting the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information. - Ensuring all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations. - Engaging in direct customer service, when applicable, and conducting interpersonal relationships to project a positive image of the ROI department. - Promoting positive customer relations through prompt and courteous service. - Reviewing each request for validity according to request type and written guidelines; rejecting invalid requests and providing timely feedback to requestors. - Maintaining knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies. - Performing other duties as assigned. Qualifications - High School Diploma/GED - 1+ years of experience with Release of Information (ROI) and medical record releases - 1+ years of experience working within the health care industry - Ability to work Monday – Friday, between 08:00 AM to 04:30 PM PST, including potential holidays - Must be 18 years of age OR older Requirements - Experience with healthcare terminology - Experience with policy and procedures within California state law, federal, and HIPAA regulations - Experience working in a hospital, physician's office or medical clinic setting - Clerical or administrative support background - Experience working in a call center Telecommuting Requirements - Reside within the US - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills - Ability to apply regulatory requirements to facilitate organizational compliance - Ability to develop and maintain positive relationships with requestors, i.e., Insurance Companies, Physician Offices, etc. and other stakeholders - Effective organizational skills, demonstrating attention to details and excellent customer service skills - Able to work independently in a fast-paced environment - Problem solving and critical thinking skills - Competent use of email, fax machines, copiers - Effective communication skills (verbal and written) - Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy - Effective organizational skills; ability to multi-task effectively Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Title: Grants Administrator (Post-Award) Location: New York, NY time type Full time job requisition id JR108 Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY)! We are thrilled that you are interested in exploring opportunities to join our team. Primary Location: The CITY COLLEGE of NEW YORK Bargaining Unit: No The Grants and Sponsored Programs (GSP) Office at The City College of New York (CCNY), under the Office of the Provost, provides professional guidance and administrative support for all sponsored research activities. Our mission is to enhance the management of sponsored projects, ensure compliance with federal, state, and institutional policies, and streamline post-award processes for faculty and staff. The Grants Administrator (Post Award) is a mid-level professional responsible for supporting all aspects of post-award grant and contract management within the GSP. Reporting to the Director of GSP, the incumbent works closely with Principal Investigators (PIs), project staff, and administrative departments to ensure fiscal accountability, compliance with sponsor regulations, and effective management of sponsored projects from award setup through closeout. This role focuses on budget management, fiscal reporting, compliance oversight, and communication with sponsoring agencies. The Grants Administrator also ensures that project expenditures align with sponsor guidelines and institutional policies. This is a hybrid position. Remote work arrangements are not a right or entitlement of employment and are subject to operational needs and the CUNY Flexible Work Guidelines Primary Responsibilities: Post-Award Administration - Serve as a key liaison between PIs, RFCUNY, and sponsor agencies to ensure accurate and compliant award management - Review award documentation and establish project accounts in coordination with RFCUNY - Monitor project budgets and expenditures to ensure compliance with sponsor and institutional guidelines - Assist PIs with budget revisions, cost transfers, no-cost extensions, and other post-award modifications - Prepare and maintain fiscal documentation, including financial reports, effort certifications, and cost-share documentation - Review and reconcile financial statements and assist with project closeout procedures - Facilitate communication among internal departments (e.g., procurement, HR, accounting) to ensure timely processing of project-related transactions - Provide guidance and training to faculty and staff on post-award compliance, financial management, and reporting procedures - Maintain accurate and organized records of post-award activities in accordance with audit and retention requirements Other Duties: - Prepare periodic reports for internal stakeholders and leadership - Assist with internal audits, compliance reviews, and sponsor inquiries - Support continuous improvement initiatives to enhance post-award administrative processes - Perform other duties as assigned Qualifications: - Bachelor's degree required; Master's degree preferred - Demonstrated knowledge of post-award grant administration and sponsored program management - Familiarity with federal, state, and private sponsor regulations (e.g., Uniform Guidance, NSF, NIH) - Strong understanding of budgeting principles, cost analysis, and compliance policies - Excellent analytical, organizational, and communication skills - Ability to manage multiple priorities and deadlines in a fast-paced environment - Proficiency in Microsoft Office Suite, particularly Excel, and other data management tools Preferred Qualifications: - Experience working in higher education or research administration - Knowledge of RFCUNY systems and processes - Experience with Cayuse or other sponsored programs management systems - Understanding of CUNY and CCNY policies governing sponsored projects Pay Range: $60,000 - $106,090 RFCUNY Benefits RFCUNY Employee Benefits and Accruals Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Manage and oversee nursing facility operations, ensuring quality care and compliance with regulations. Develop and implement facility programs, policies, and budgets. Resolve HR issues and maintain community relationships.

Title: Service Desk Administrator I remote type Hybrid locations San Leandro, California time type Full time job requisition id JR101774 Company Introduction: Lindt & Sprüngli is a Swiss chocolate manufacturer and recognized as a global leader in the market for premium chocolate, offering a large selection of products around the world. Lindt & Sprüngli looks back on a long-standing tradition of 175 years during which it has become known as one of the most innovative and creative companies making premium chocolate under the key brand Lindt. Lindt & Sprüngli (North America) Inc. is the holding company of the US family of companies Ghirardelli Chocolate Company, Lindt & Sprüngli (USA) Inc. and Russell Stover Chocolates Inc. Lindt & Sprüngli (North America) Inc. offers a shared-services model acting as the Center of Excellence for the North American market by providing world-class Supply Chain, Project Management, Information Technology, and additional business services to the local entities. This is an exciting time to join our company as we are further accelerating the success story and market expansion over the next years. High performing, entrepreneurial, result driven and passionate employees are key success factors for Lindt & Sprüngli. We are warmly welcoming ambitious talents to join us. What Lindt & Sprüngli offers: - A highly passionate team driven for success - A fast-changing business environment and entrepreneurial mindset - Central and prime office location in Kansas City next to the Plaza - US or international career opportunities within the Lindt Group - Opportunities to be involved in employee committees - A flexible work environment offering a hybrid model - Market competitive compensation, annual bonus and benefits - And of course – delicious premium chocolate! Lindt & Sprungli wants employees who align to our core values: - Excellence: You have passion for what you are doing and strive for excellence - Innovation: You are constantly looking for new and better ways to deliver success - Entrepreneurship: You are empowered and accountable for your actions and results - Responsibility: You act with integrity and treat everyone with respect - Collaboration: You support your colleagues across disciplines, business segments and geographies Job Description Summary: The IT Service Desk I Administrator will provide first-level support to all North American user communities. They will work with users to troubleshoot and resolve laptop\desktop hardware and software, network connectivity, printers, tablets, and phone issues. They will be the first contact for all issues associated with infrastructure technologies and will escalate to second-level support as needed. This role is part of the Lindt & Sprüngli North America OneIT team, which supports Lindt & Sprüngli North America, Lindt & Sprüngli (Canada), and our three manufacturing companies in the United States: Lindt & Sprüngli (USA), Ghirardelli Chocolate Company, and Russell Stover Candies. Essential Functions - Provide End-user Support: Provide primary support for Lindt North America employees. Troubleshoot to determine the root cause and resolution of software and hardware issues. Support desktop and wireless phones, including installations. Document and update procedures related to currently deployed equipment. - Manage Ticket Assignment and Resolution: Manage Service Now incident tickets for technical support and issue resolution, considering user requirements and issue context to ensure proper resolution. Manage ticket priority to meet company needs based on business location and requirements. - Provide User management: Create, edit, and manage users and systems within the Active Directory Environment. Provide new hire deployments and system upgrades, relocate equipment as requested, and verify functionality. Manage user transfers, ensuring seamless account moves. - Manage end-user equipment: Select and purchase new systems to meet company desktop, laptop, printer, and phone requirements. Maintain inventory of purchases, deployments, systems, and users. Manage vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Working within the Modern Workplace parameters, image and deploy desktops and laptops. - Incident management: Participate in severity one incidents, taking on either troubleshooting, technical response, or communication as assigned by the response team. This may include systems, power, network outages, and IT security incidents. Basic Qualifications - 2-3 years’ hands-on experience in desktop support in a Windows-based environment, attending to various first-level user needs/issues, and hands-on experience in troubleshooting. - Experience selecting, setting up, and imaging computer systems; experience Microsoft AD. - Basic application and server support knowledge, including Microsoft O365 technologies. - Basic knowledge of current IT Infrastructure protocols and standards. - Experience working in a team-oriented, collaborative environment. Daily contact with the user community and daily communication during morning Scrum with other service desk administrators. - Experience with cross-functional interaction with IT and all levels of customers within the organization. - Strong analytical and problem-solving skills and ability to make sound and logical judgments. - Strong interpersonal, written, and oral communication skills. - Able to conduct research into issues and products as required. - Ability to prioritize and execute tasks in a high-pressure environment and make sound emergency decisions. - Strong customer service orientation. - Highly motivated and self-directed, with attention to detail Preferred Qualifications - Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Business Administration, or related field and/or a combination of related work experience. - Knowledge of current IT Service Delivery protocols and standards, including OSI and ITIL. - Knowledge of and experience with Cybersecurity awareness, and security response. - Basic experience supporting infrastructure networking devices, such as network switches. Company Description Lindt and Sprüngli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprüngli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO. Employment by Lindt & Sprüngli (North America) Inc. is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and satisfactory employment and background checks. Lindt & Sprüngli (North America) Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, national origin, sex, marital status, sexual orientation and gender identity, disability, veteran status, pregnancy, or any other status protected by law. Principals only, please. Salary Range: $72,000-78,000/year