• Coordinate daily logistics activities including shipping, receiving, scheduling, and order tracking • Communicate with vendors, carriers, field teams, and customers in both English and Spanish • Manage tracking numbers, delivery confirmations, and resolve shipping delays or issues • Maintain accurate spreadsheets, logs, and inventory-related documentation • Prepare shipping documents, packing lists, and transportation records • Support purchasing and material requests by following up on orders and delivery timelines • Assist with scheduling freight pickups and coordinating shipments across multiple locations • Provide timely updates to internal teams regarding delivery status and inventory needs • Perform general administrative and communication tasks to support the logistics department

• Analyser en profondeur les besoins d'affaires des clients et les traduire en solutions fonctionnelles robustes dans D365 F&O, notamment pour la gestion des entrepôts (WMS), des stocks, des achats, des ventes et de la distribution. • Assurer une veille technologique constante sur les évolutions du module Supply Chain de D365 F&O pour proposer des solutions à la pointe de l'innovation. • Intervenir sur toutes les phases du cycle de vie des projets ERP, du cadrage à la mise en service et au support post-implantation, en garantissant l'atteinte des objectifs de qualité et de performance. • Élaborer une documentation fonctionnelle rigoureuse (cahiers des charges, scénarios de test, guides utilisateurs) et paramétrer les modules pour une optimisation maximale. • Encadrer les consultants juniors, partager les meilleures pratiques internes et contribuer activement au développement des compétences collectives de l'équipe. • Collaborer étroitement avec les équipes techniques pour garantir l'intégration fluide des solutions avec les autres modules D365 F&O (finance, production). • Animer des ateliers clients, fournir des conseils stratégiques et guider les clients dans leurs choix technologiques et organisationnels. • Établir et maintenir des relations de confiance avec les clients et les parties prenantes, en assurant une communication claire et efficace tout au long des projets.

• Sources and procures goods and services from many suppliers • Initiates Requests for Quotations and Proposals and analyzes pricing • Evaluates and monitors supplier quality and reliability • Works with internal customers to ensure specifications are appropriate • Identifies opportunities to reduce cost and improve efficiency • Issues purchase orders and manages performance of purchase orders • Ensures compliance with public law requirements and company policies • Assesses supplier performance as part of follow-up activities • Ensures documentation is provided for logistics and warehouse organization • Reviews and approves supplier payment as needed • Utilizes process tools such as Lean Six Sigma

• Own the end-to-end flow of hardware products from manufacturers to distributors across multiple regions • Place and manage manufacturer purchase orders and track them through to delivery • Coordinate directly with manufacturers on lead times, production schedules, shipment planning, and day-to-day issues • Support distributors with back-office tasks: order coordination, delivery updates, and issue resolution • Manage order flow, inventory updates, and data in NetSuite • Handle partial deliveries, stock allocation decisions, and inventory coordination across regions • Coordinate global logistics with freight forwarders and logistics partners • Run the RMA process end to end, including coordination, root-cause tracking, and reconciliation with manufacturers • Analyse forecast data and inventory levels to support purchasing decisions on when and how much to order • Create and maintain standard operating procedures and supply chain documentation • Identify bottlenecks and continuously improve the supply chain as the company scales • Work cross-functionally with the Hardware, Commercial, and Finance teams to keep everything aligned