Role Description At Automat-it, we help companies take control of their cloud costs, and we’re looking for a Junior FinOps Analyst who will join our FinOps team. This is an opportunity to step into one of the most in-demand areas of cloud technology and work with innovative customers, helping them make smart decisions about their cloud usage. Your first month will be dedicated to learning the basics (including AWS Practitioner certification), and you’ll gradually take on more responsibility by managing customers and taking care of their complex projects from the FinOps side. 📍 Work location: remote from Lviv Key Responsibilities - Guide our customers through AWS billing and usage data, helping them understand key insights and trends. - Partner with customers to review their cloud consumption and highlight cost optimization opportunities. - Utilize external and internal tools to guide customers, establish budgets, track usage patterns, and identify spending anomalies. - Turn cloud usage data into clear, actionable recommendations and follow up on the impact of those changes. - Create and present easy-to-understand reports and dashboards. - Support the smooth onboarding of new customers into Automat-it’s FinOps services. Qualifications - Customer-oriented and excellent communication skills. - Ability to learn AWS cloud architecture and services. - Fluent in written and verbal communication skills in English. - Excellent organizational and task management skills. - Comfortable working with spreadsheets, reporting, and task management systems. - Ability to work with data, spot trends, and draw practical conclusions. - Ability to translate reports into simple insights and actionable recommendations. - Experience with AI-powered tools (AWS Cost Anomaly Detection, AI features in cost management platforms) — advantage. - Degree in Computer Science, Engineering, Math, Finance, or Big Data — advantage. - Understanding of cloud platforms (especially AWS) and basic architecture concepts — advantage. Requirements - You are comfortably partnering with multiple different customers coming from different industries on their regular AWS cost optimization motions. - You have a good understanding of AWS services, their frequent use cases and tricks to use them cost-effectively. - You are collaborating with the DevOps department internally on implementing the optimization actions. - You are successfully mentoring the new joiners, sharing your knowledge and assisting them in the learning process. Benefits - Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.). - International work environment. - Referral program – enjoy cooperation with your colleagues and get a bonus. - Company events and social gatherings (happy hours, team events, knowledge sharing, etc.). - English classes. - Soft skills training. - Country-specific benefits will be discussed during the hiring process.

• Own the Salesforce architecture as the source of truth for the GTM engine. Ensure account, contact, opportunity, and product data are clean, structured, and AI-ready. • Own lead management end-to-end: lead routing, qualification gates, hand-offs across SDR / AE / partner motions, and the SFDC plumbing that supports each stage. • Build account and prospect scoring models that improve targeting and prioritization. Lead ICP definition inside Salesforce, in partnership with Marketing. • Own data enrichment, attribution, and the integrations that connect Marketing automation, intent signals, and the rest of the GTM tech stack into Salesforce. • Govern the GTM tech stack (Salesforce, Outreach, 6sense, Proposify, DocuSign, Ortto, and adjacent tools). Drive adoption, ROI, and continuous improvement. • Identify and remove process bottlenecks. Build a scalable foundation that enables growth without proportional increases in headcount or operational complexity. • Lead the build-out of AI-enabled GTM capability across the customer acquisition process: prospecting, research, enrichment, account scoring, lead qualification, campaign execution, forecasting, reporting, and decision support. • Coordinate sales forecasting, planning, budgeting, and quota-setting processes. Ensure targets are realistic, fair, and aligned with company strategy. • Partner with Marketing on lead management, routing, attribution, and ICP definition. • Manage and develop the Sales Operations Analyst, delegating tactical Salesforce administration and marketing operations work appropriately.

Role Description We are seeking a Revenue Operations & AI Automation Specialist to help us turn Zoho CRM into a cleaner, smarter, more useful sales operating system. This is not a generic admin role and not a pure developer role. The right person understands sales operations, CRM process design, Zoho automation, and practical AI tools well enough to improve how our team works every day. If the person proves capable, there may later be an opportunity to support additional automation work across our wider portfolio. Key Responsibilities - Automation & AI Enablement (60% of your time) - Build and maintain useful automations inside Zoho CRM, Zoho Flow, Zoho ZMA 2.0, Zoho Forms, and related Zoho tools. - Use Zoho Zia Agents where they genuinely improve sales follow-up, lead routing, coaching, data enrichment, or admin reduction. - Use AI tools such as ChatGPT, Claude Code, Claude Cowork, Codex, or similar to improve internal workflows, not just create novelty demos. - Work with existing automation and AI systems safely, including documenting workflows before changes go live. - Help create AI-assisted workflows for lead qualification, call-note summaries, quoting support, next-action suggestions, quote follow-up prompts, and sales coaching. - Flag automation risks before they become operational problems. - Zoho CRM & Sales Operations (20% of your time) - Clean, structure, and maintain Zoho CRM data so the sales team can trust what they see. - Improve lead stages, deal stages, follow-up tasks, tags, fields, views, and reporting. - Identify where leads are being dropped, delayed, duplicated, or poorly followed up. - Build clear workflows for inbound lead handling, sales follow-up, quote reminders, and pipeline visibility. - Support the sales team with daily CRM discipline and process adoption. - Create simple dashboards and reports that show what needs attention without founder involvement. - Documentation & Training (20% of your time) - Document every workflow you build in plain English. - Create SOPs that future team members can actually follow. - Train Team Members on CRM hygiene, daily workflows, follow-up discipline, and how to use and develop AI-assisted tools correctly. - Produce weekly updates showing what was built, what changed, what is blocked, and what result it is expected to create. Qualifications - Minimum 2 years' experience in RevOps, sales operations, CRM administration, automation, or a closely related role. - Strong working experience with Zoho CRM. - Experience building workflows, automations, dashboards, reports, or sales process improvements inside CRM systems. - Comfortable working with sales teams, sales managers, and non-technical operators. - Can show examples of systems you improved, not just tools you used. - Strong working experience with AI Agents deployment. Requirements - Zoho CRM administration: fields, layouts, modules, views, stages, tasks, automations, reporting. - Zoho Flow or similar automation tool experience. - Basic understanding of APIs, webhooks, CRM integrations, and data movement between tools. - AI-forward operator: actively uses AI Tools and Agents in daily work. - Ability to use AI for workflow design, documentation, QA, research, summarization, and process improvement. - Can troubleshoot issues without needing constant IT handholding. Nice-to-Haves - Zoho Deluge experience. - Zoho Zia Agents or Zia automation experience. - Zoho Analytics, Zoho ZMA 2.0, Zoho Forms, or Zoho Desk experience. - Experience in B2B sales operations, home services, trades, construction, building products, or field services. - Experience with OpenAI, Claude, Codex, Zapier, Make, n8n, or custom automation workflows. - Experience training sales reps or admin staff on CRM usage. - Basic Shopify, Klaviyo, Meta Ads, or e-commerce automation exposure. Soft Skills - High accountability: you do what you say you will do. - Commercial judgment: you understand that automation exists to save time, reduce errors, increase conversion, or improve reporting. - Process-minded: you can map a messy workflow and make it usable. - Resourceful: when blocked, you investigate and propose options. - Direct communicator: clear updates, no fluff, no vague progress reports. - Documentation discipline: if you build it, you document it. - Calm around messy systems: you do not need everything to be perfect before making useful progress. Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

Role Description O time de Revenue Operations tem a missão de desenhar, padronizar e escalar o motor de receita da Nuvemshop, conectando dados, processos e tecnologia ao dia a dia das operações de Sales, Marketing, Partnerships, Onboarding e Customer Success. Atuamos de forma transversal, apoiando a tomada de decisão, garantindo consistência operacional e viabilizando crescimento com escala. Nesta posição, você fará parte de um time que está construindo e evoluindo a operação, em um contexto de crescimento acelerado, múltiplos países e desafios reais de escala. - Executar e suportar o ciclo de planejamento da operação, incluindo definições de metas, budget, forecast e regras de comissionamento; - Entregar análises de performance diagnósticas para apoiar decisões táticas e estratégicas; - Calcular, acompanhar e reportar métricas e unit economics (ex.: LTV, CAC, Churn, Payback) para rituais executivos (WBR/MBR/QBR); - Desenvolver modelagens de capacidade e análises financeiras para sustentar decisões de crescimento e priorização; - Estruturar, documentar e otimizar processos operacionais e de go-to-market, garantindo alinhamento entre funil, jornadas e regras de negócio; - Apoiar a operação e governança do CRM, incluindo dados, relatórios, dashboards e automações; - Atuar em parceria com stakeholders para identificar desvios de performance, gargalos operacionais e oportunidades de melhoria. Qualifications - Experiência prévia em Revenue Operations, Marketing Ops, Planejamento Comercial, Analytics, ou áreas correlatas; - Vivência em empresas de tecnologia/SaaS ou ambientes de alta complexidade operacional; - Experiência com ferramentas CRM (preferencialmente HubSpot); - Domínio avançado de Excel/Google Sheets para análise de dados e acompanhamento de KPIs; - Experiência em SQL, ferramenta de visualização de dados (Tableau), Databricks e DBT; - Perfil analítico, com capacidade de execução, organização e visão de negócio; - Boa comunicação para estruturar problemas, sintetizar análises e interagir com stakeholders de diferentes níveis. Requirements - Vivência com ferramentas de automação no-code (Zapier, Make, n8n); - Espanhol. Benefits - Plano de Saúde, Plano Odontológico e Seguro de Vida; - Flash Benefícios: Plataforma que reúne vale alimentação, vale refeição e outras categorias como educação, entretenimento, cultura, saúde, bem-estar, auxílio home office e muito mais; - Aulas de espanhol semanais gratuitas; - Totalpass: As melhores redes de parcerias para atividades físicas, mindfulness, terapia, nutrição e qualidade do sono, com diversos planos disponíveis; - Descontos nos cursos da Coderhouse; - Auxílio creche para crianças de até 5 anos; - Licença de família estendida para 21 dias corridos para pessoas não grávidas ou adotantes. A licença maternidade é de 4 meses e a licença parental de 21 dias; - Uma Nuvemshop gratuita para você ou pessoa próxima; - Somos #remotefirst - o que significa que damos prioridade ao trabalho remoto dentro do país de contratação, sempre que a função permitir; - Um ambiente de desafio contínuo, propósito e protagonismo — aqui você é livre para pensar grande e ter atitude gigante.