Role Description We are looking for a Test Automation Lead to join our growing team! Location: US - Remote (EST) Top 3 Must Haves: - Strong in Test Strategy and Test Automation (Playwright) - Professional Services Knowledge - Good Communication skills Job Description: - 9+ years of experience in Software Quality Assurance & Engineering - Led Agile delivery via active participation in sprint planning, provided guidance and support to QA team to achieve maximum sprint velocity - Experience in Test Strategy & Planning, Test Automation Frameworks design, Tooling feasibility & POCs and Team management - Hands on experience in Test Automation with Playwright (TS) frameworks - Experience in CT (Test automation) integration into CI/CD pipelines – Github Actions and Azure DevOps - Has experience of development of custom reporting engine leveraging Github APIs, Datadog and Integration into SpiraTest and MS Teams - Experience of Tools rationalization, Feasibility and POCs – across multiple projects with varied set of tools & frameworks Benefits - QualityAI is an AI-first quality engineering company helping enterprises deploy and scale complex systems with greater confidence. - Supports global enterprises across regulated and technology-driven industries, combining deep engineering heritage with AI-enabled delivery, operational assurance, and lifecycle expertise. - Strives to support diversity and inclusion in the workplace – we are one, we are many at QualityAI. - Local and global opportunities – internal rotation and international mobility opportunities to grow your career. - Clear view of your career and progression with the company – QualityAI is growing massively (since Jan 2021 – added more than 2000 engineers). - Flexible and casual culture with employee events and amenities. - QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more. - Competitive pay, the salary range for the role is $122,000 - $126,000. - Earn bonuses via our Client Referral and Employee Referral Program’s.

• Maintain and support facility automation and control systems to ensure safe, compliant, and reliable operations in accordance with cGMP, data integrity, and regulatory requirements. • Provide hands-on automation support for manufacturing and pilot plant processes, including real-time troubleshooting, system monitoring, and performance optimization. • Lead and support capital projects involving the design, implementation, startup, commissioning, qualification, and lifecycle management of new automation systems and equipment upgrades. • Configure, troubleshoot, test, and maintain automation platforms including Distributed Control Systems (DCS), Programmable Logic Controllers (PLC), SCADA systems, and batch automation systems. • Collaborate with Process Engineering, Manufacturing, Facilities, IT, Quality Assurance, and OEM vendors to investigate issues and implement sustainable automation improvements. • Support computerized system lifecycle activities, including authoring, reviewing, and executing SDLC/CSV documentation such as User Requirement Specifications (URS), Functional Requirement Specifications (FRS), Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), Installation Qualification (IQ), and Operational Qualification (OQ). • Perform automation system administration activities including user access management, backups, patch management, system monitoring, asset lifecycle management, and implementation of data integrity controls. • Participate in investigations, deviations, Quality Notifications (QNs), and Corrective and Preventive Actions (CAPAs), ensuring timely resolution of automation-related quality events. • Prepare clear and accurate technical documentation in accordance with cGMP requirements and internal procedures. • Drive continuous improvement initiatives focused on automation reliability, system performance, modernization, and operational efficiency. • Provide technical leadership and mentorship to junior engineers, technicians, and cross-functional team members as needed.

Role Description We are looking for a Senior QA Engineer to join our globally distributed team of AI evangelists to build reliable, scalable and secure GenAI-powered products. You will help us shape the future of CX by driving quality initiatives, strengthening QA processes and ensuring we deliver high-quality and stable products to our users. We are seeking an experienced and highly organized Senior QA Engineer with strong functional QA expertise and solid automation knowledge to join our growing AI Department. This role will contribute to the quality assurance strategy for Foundever’s GenAI-powered products that support our global operations and customer experience initiatives. The Senior QA Engineer will work closely with Engineering, Product and Design teams to improve software quality through: - Efficient testing strategies - Cross-product QA collaboration - Structured test planning - Continuous process improvements This role also requires supporting QA best practices, release readiness activities and automation initiatives across the QA organization. Qualifications - Minimum of 6 years of proven experience in QA in agile environments. - Strong experience defining and managing test plans, testing strategies and regression testing processes. - Experience coordinating QA activities across multiple projects or products. - Hands-on experience with functional, regression, exploratory and end-to-end testing. - Experience with Playwright or similar automation frameworks. - Experience with API testing tools and methodologies. - Experience supporting release management and production readiness processes. - Experience working in fast-paced and rapidly evolving environments. - Experience testing AI-powered products or AI capabilities is a bonus. Requirements - Strong understanding of QA methodologies, tools, processes and testing strategies. - Strong analytical, troubleshooting and problem-solving skills. - Strong organizational and coordination skills with the ability to manage multiple priorities. - Ability to identify risks proactively and drive quality improvements. - Good understanding of automation frameworks and modern QA practices. - User-centric mindset with strong attention to detail and quality. - Excellent communication and collaboration skills. - Ability to work independently and collaboratively in distributed international teams. Tools and Applications - Experience with Playwright or similar automation framework. - Experience with API testing tools such as Postman or similar. - Familiarity with CI/CD concepts and automated testing workflows. - Experience with version control systems such as Git. - Proficiency with Atlassian tools (e.g., Jira, Confluence). - Knowledge of AI-related products, CX tools and applications is a bonus. Benefits - Impactful work. Opportunity to work on cutting-edge AI technologies that will be game changers for our business. - Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment. - Competitive compensation. Attractive salary and benefits package. - Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

Role Description We are looking for a detail-oriented Sr. QA Associate, CRM to join our growing team. In this role, you will be responsible for ensuring the quality and reliability of our CRM platform, email campaigns, and ecommerce web application across multiple environments and devices. You will work closely with cross-functional teams including developers, product managers, and marketers to define test strategies, identify defects, and deliver high-quality digital experiences to our customers. The ideal candidate thrives in a fast-paced Agile environment, has a strong analytical mindset, and takes pride in shipping bug-free, well-tested products. The team consists of a diverse group of talented QA and Automation Engineers, who use modern testing tools, technologies, and techniques. We also strive to provide an environment that allows for personal and professional growth. This role will report to the QA Manager. The role will be based in Canada and offers a remote working environment. Responsibilities - Plan, develop, and execute comprehensive test strategies including functional, regression, integration, smoke, and exploratory testing across multiple environments (Staging, UAT, and Production). - Conduct end-to-end CRM and email campaign testing, covering template rendering, dynamic content, personalization, audience segmentation, and automated customer journey workflows. - Perform cross-browser and cross-platform testing across Android, iOS, and Web to ensure product readiness for production releases. - Validate multi-language email translations to support our international sites. - Validate email rendering across major clients and devices, ensuring links, CTAs, tracking parameters, and unsubscribe mechanisms function as intended. - Verify data integrity between CRM platforms and campaign tools, including trigger logic, drip sequences, and list management rules. - Create and maintain test cases and test plans, participate in bug triaging, priority assessment, and defect tracking to ensure timely resolution of issues. - Work closely with developers, product managers, and designers to uphold QA best practices and standards. - Actively participate in Scrum ceremonies including daily stand-ups, retrospectives, and lessons learned sessions. - Partner with the Test Automation team to identify, prioritize, and review test cases for automation and analyze results. Qualifications - Bachelor’s degree or college diploma in Computer Science (or a similar program), or equivalent knowledge and experience. - 1+ years in testing ecommerce applications or CRM experience. - Working experience using defect tracking systems (JIRA). - Proficiency in English is required. - Excellent communication skills, including the ability to write detailed bug reports and explain technical problems with ease. - Excellent analytical, debugging, and problem-solving skills. - Highly self-motivated, adaptable to learning new technologies, and a good sense of urgency. - Proven ability to collaborate with multiple teams, as well as work independently as a self-starter. - Rigorous in following processes, documenting your work, and maintaining great attention to detail with a passion for shipping high-quality software. Preferred Qualifications - Knowledge of ecommerce applications and email testing. - Fluency (the ability to speak, read, and write) in Spanish or French. Benefits - Annual Bonus Program. - Healthcare: 100% premiums covered for extended medical, dental, and vision paid by the company for employees (50% for dependents). - Group & dependent life, AD&D, and long-term disability coverage. - Company-matched RRSP contributions up to 4%. - Employee Assistance Program (EAP) for mental health and wellness support. - Free access for you and your family to our digital wellness platform - Wellness Coach. - FTO (Flex Time Off) in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate. - Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents. - Family forming and fertility support & services through Maven. - Annual Zenni Gift Card - to use towards our products! Compensation In addition to other forms of compensation like perks and benefits, the estimated range for this role is CAD 75,000 - 83,000. The final offer will be determined based on permissible, non-discriminatory factors such as skill set, experience, geographical location, market conditions, and other organizational needs. The Company reserves the right to change, modify, or revisit the salary range for various reasons including business needs.