Title: Fraud Support Associate (Inbound Call Center Agent) - Hybrid Location: Bridgeport United States time type Full time job requisition id R86651 Job Description: Overview: As a Fraud Support Associate, you are the first line of defense protecting our customers' finances and personal information. You'll work in a fast‑paced call center environment handling debit, credit, and digital transactions that have been flagged by our fraud detection systems. Every call matters - customers are calling because something isn't working, something feels wrong, or fraud has already occurred. This is a high‑volume, inbound‑only role where you'll balance customer service, investigative thinking, and sound judgment. You'll be empowered to make real-time decisions, including when to approve transactions, restrict account access, or require in‑branch identity verification to keep our customers safe. What You'll Do: - Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud - Verify customer identity through detailed questioning, account review, and transaction analysis - while identifying and stopping fraudsters attempting to impersonate real customers - Investigate flagged banking transactions to determine whether an exception should be allowed - Place or remove card and digital exclusions to prevent unauthorized activity while minimizing disruption for legitimate customers - Make confident, fast decisions - sometimes saying "no" when protecting the customer and the Bank requires it - De‑escalate upset or frustrated customers while maintaining control of the conversation and following strict security protocols - Reissue cards, reset credentials, and guide customers through next steps when fraud is confirmed - Partner with internal teams and investigators by researching accounts and providing detailed information when needed What We're Looking For: We're looking for individuals who are calm under pressure, confident in difficult conversations, and motivated by protecting others. Education and Experience Required: - Associates degree, or at least 2 years of equivalent work experience - Flexibility to work varied schedules, including holidays and non‑traditional hours Education and Experience Preferred: - Call center experience (highly preferred) - Customer service experience in a fast‑paced or high‑call‑volume environment - Banking, financial services, or fraud experience - Demonstrates strong de‑escalation skills by maintaining composure and professionalism in high‑pressure or escalated situations, confidently enforcing security protocols while protecting both the customer and the bank - Ability to make quick, accurate decisions while multi‑tasking - Awareness of common fraud scams and tactics (or willingness to learn quickly) - Comfort using computers and navigating multiple systems simultaneously - Ability to work independently with minimal supervision Total Compensation: - $24.00-$26.00 per hour - Paid time off starting at 3 weeks per year, plus 12 paid federal holidays per year - Medical, dental, and vision benefits - 401k match up to 5% - Various options for tuition assistance, paid parental and adoption leave, stock purchase, wellness and employee discounts - Receive 40 hours per year of volunteer time with an organization of your choosing (get paid to give back!) - And more Work Model & Office Location: - This is a hybrid role requiring four days in-office per week - Eligible candidates must live within reasonable commuting distance to 850 Main Street, Bridgeport, CT 06604 Required Availability & Training: Candidates must have open availability between 9:00am and 9:00pm on both weekdays and weekends. Training is paid and fully remote, running Monday-Friday, 8:30am to 5:00pm for the first five weeks. After training, a consistent weekly schedule will be assigned based on business needs and will include one weekend shift per week. Each quarter, employees can bid for different shifts if they would like. Two shift examples are below: - 12:00pm - 8:30pm | Days off: Saturday & Wednesday - 10:00am - 6:30pm | Days off: Sunday & Tuesday Why This Role Matters: Fraud doesn't just impact accounts - it impacts people's lives. In this role, you'll protect customers at some of their most stressful moments, safeguard their financial well‑being, and prevent real losses. You'll be trusted to make meaningful decisions and empowered to do what's right for both the customer and the Bank. #LI-111 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.79 - $37.99 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Bridgeport, Connecticut, United States of America

Role Description This role is ideal for someone who thrives in a fast-paced, evolving environment and brings both deep technical expertise and a strong sense of ownership. You’ll be expected to navigate complex payer requirements, manage high-volume workloads, and collaborate closely with Revenue Cycle Management (RCM) to ensure enrollment accuracy directly supports timely reimbursement. Get ready for some significant challenge. This is a performance driven, fast paced environment where accuracy is key. You’ll be working with complex requirements across payers, ensuring compliance with NCQA, CMS, and state regulations while directly impacting provider experience and organizational revenue. Positions in this function are responsible for all activities associated with credentialing and provider enrollment. This includes: - Processing provider applications and re-applications - Managing roster submissions - Maintaining data integrity across systems - Ensuring high-quality standards are upheld - Auditing work, improving processes, and supporting compliance with regulatory requirements Schedule: - FT, 40 hours - Monday - Friday, 7AM - 5PM, flexible time zone Location: - Remote - Nationwide You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Manage end-to-end provider enrollment workflows, including roster submissions, individual enrollments, and revalidations across multiple payers - Maintain and update provider data across systems including MD-Staff, roster templates, and payer platforms, ensuring consistency and accuracy - Proactively track and follow up on enrollment statuses, resolving delays and preventing gaps that impact billing or network participation - Serve as a subject matter expert on payer-specific requirements, identifying nuances and adapting processes accordingly - Partner closely with RCM to investigate and resolve claim denials, reimbursement delays, and enrollment-related billing issues - Conduct audits, identify root causes of errors, and support process improvements to enhance accuracy and efficiency - Manage high-volume workloads and competing priorities, ensuring deadlines are consistently met without sacrificing quality - Operate effectively in an evolving environment where processes and job aids change; demonstrate the ability to bring structure and clarity - Act as a go-to resource for complex work while supporting overall team performance and success - Take ownership of issues from identification through resolution, including cross-functional coordination when needed - Support process improvement efforts by contributing to projects and helping refine existing workflows and team processes - Extensive work experience, often across multiple functions (Enrollment, Credentialing, RCM) - Work frequently requires navigating ambiguity and developing new or improved procedures - Works independently with a high degree of accountability - Mentors others and acts as a subject matter expert - Coordinates activities across teams and functions - Drives process improvements and operational efficiency Qualifications - High School Diploma/GED - 4+ years of healthcare provider enrollment experience - 2+ years of experience working with compliance workflows and processes, including NCQA policies and practices - 2+ years of experience researching and applying payer and government regulatory requirements - Intermediate level of proficiency with MS Excel and Word Requirements - Demonstrated experience managing payer rosters and complex enrollment workflows - Experience working with MD-Staff (or similar credentialing/enrollment systems) Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Ofrecer y concretar una venta a clientes de otros operadores para que se pasen a claro con un mejor plan, con descuentos y beneficios exclusivos, además de tener la posibilidad de sacar un equipo nuevo.

• CALL CENTER - VENTAS - VOZ / 100% REMOTO • ACEPTAMOS PERSONAL QUE RESIDE EN PROVINCIA Y LIMA. • HORARIO FIJO TURNO TARDE: Lunes a Domingo de 8:00 am - 11:00 pm (48 hrs de gestión a la semana) • Descanso: 1 vez a la semana (rotativo)