This role is only open to residents of NC, SC, GA, and VA. Just Appraised is modernizing local government processes related to real estate and property taxes. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. With hundreds of government entities across the United States relying on us, your work will directly help drive essential revenues and provide critical services to society. We are seeking a highly motivated Customer Success Manager (CSM) to join our rapidly expanding team. This is a vital role where you will own the end-to-end customer lifecycle, driving product adoption, managing retention, and identifying opportunities for expansion within our existing government customer base. You will be a key driver of business growth and the direct embodiment of our mission: building the connective tissue of government. With our fast growth, you’ll have the opportunity to expand into adjacent roles, take on larger accounts, or even step into leadership as our team scales. This is a full-time, salaried position. What You Will Work On Drive Strategic Growth & Partnerships: Serve as a trusted, high-value advisor to customers. Develop and execute tailored account strategies to navigate unique workflows, political environments, and complex organizational dynamics, ensuring customer needs align with product capabilities. Own Business Outcomes: Proactively manage renewals and negotiate expansion opportunities, meeting annual targets tied to retention and growth. This is a critical component of the CSM role, requiring a strong background in managing contract lifecycles. Enable Adoption & Value: Partner with our customers during the critical adoption phase and provide ongoing, targeted training to maximize their success. Translate technical concepts and product updates into clear, practical value for diverse audiences. Manage Success Metrics: Monitor and report on key performance indicators, including churn reduction, expansion revenue, and Customer Satisfaction (CSAT), utilizing data to inform strategic account planning. Stakeholder Mapping & Advocacy: Identify and nurture relationships with all key decision-makers and influencers within your accounts, ensuring they receive appropriate support. Act as the voice of the customer internally, collaborating with Product, Sales, and Support teams. Travel: Attend customer visits and conferences based on territory needs. This typically involves 3-5 visits per quarter. (15-20% annually) What We’re Looking For 2+ years of experience in Customer Success (ideally within a fast-growing SaaS startup). Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities. Strong focus on achieving customer outcomes and building long-term partnerships. Skill in navigating multiple stakeholders and a collaborative spirit for cross-functional conversations. Ability to mitigate risk and de-escalate issues before they become critical. Capacity to learn and support multiple products. Proficiency in translating technical concepts into practical, customer-friendly language. Clear, strategic communication (strong written and verbal skills) is essential for our remote environment. Exceptional organizational skills and prioritization ability to manage multiple customers and incoming requests. Familiarity with the following tools: Salesforce, Fathom, Hex, Google Suite, Slack, and Zoom.

Business Acceleration Partner ABOUT ODAIA ODAIA noun o·da·ia | \ 'oh-day-yeah \ An Ancient Greek word referring to “tools of the trade.” To learn more visit  odaia.ai. ODAIA delivers AI-powered commercial intelligence for life sciences - unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients. ODAIA's SaaS platform transforms complex data into predictive, personalized insights, enabling commercial leaders to understand their customers, anticipate prescribing behaviors, and make the informed, strategic decisions that bring therapies to patients faster. ODAIAns (what we call ourselves) are inspired to reinvent how the industry leverages data. We are passionate about solving complex commercial problems with human-centric AI solutions, ensuring that simplicity and sophistication are scalable for every user. OUR MISSION Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. WHAT’S ON OFFER Reporting to the Senior Director, Business Acceleration the primary role of the Business Acceleration Partner is to lead the customer experience with ODAIA’s products from kickoff to renewal.  You will lead data, brand strategy, project planning and ROI conversations with customers throughout the customer journey.  The Business Acceleration Partner is a critical role on a high performing team focused on leveraging industry expertise, account management and data prowess, to help customers meet their key business objectives around predictive analytics and data-driven decision making by leveraging the ODAIA platform. WHAT YOU WILL DO Maintain a deep understanding of and can seamlessly convey the value proposition, business strategy, mission and product offerings Translate the customer’s brand and data strategy and define the ideal ODAIA solution to deploy Collaborate to elicit high-level requirements, capture business and end user needs WHAT YOU BRING 4+ years working in a similar position in a start-up and / or technology / SaaS environment Experience working in the Pharmaceutical, Life Sciences or Healthcare sectors Experience leading large, complex projects with multiple stakeholders and partners Ability to build relationships and become a trusted advisor for your customers A solid understanding of the North American Pharmaceutical environment and key stakeholders involved in Marketing, Data, Analytics and Commercial Excellence An interest in challenging the status quo, by having a deep understanding of business processes, value drivers and technology to achieve desired outcomes Attention to detail, taking the time to understand the customer’s needs and challenges Drive to continually improve your knowledge of new technologies and industry standards to develop of simple, yet effective solutions Ability to understand business needs and develop consistent, clear analysis and report potential issues Accountable, proactive and agile Action orientated with the ability to work quickly and efficiently in a fast-paced environment Collaborative, results oriented self-starter that is able to find opportunity in challenge Adjusts quickly to changing priorities and copes effectively with complexity and ambiguity Has exceptional communication skills, understand how to influence to both technical and non-technical teams Grand vision, low ego, and able to make a big impact WHAT WE OFFER A strong, positive values based culture, we Ignite Innovation, Own It and Stand Together Medical & dental benefits - with immediate enrollment for full-time, permanent employees Flexible working hours, focusing on what we achieve and not the number of hours we clock Flexible time off policies Stock option grants LOCATION ODAIA is a remote first organization , with employees located across Canada and the U.S. Our primary office hub is located in central downtown Toronto and walking distance from Union Station. EMPLOYMENT VERIFICATION Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks. JOB PROCESS & INTERVIEW DISCLOSURE ODAIA does not use artificial intelligence (AI) to review applications, filter or analyze resumes. Our recruitment team may use an AI-powered meeting assistant to record and transcribe interviews for note-taking purposes only. This tool helps our recruiters to be fully present during conversations with candidates who provide consent to this tool being used during an interview. This tool is used in compliance with privacy and employment laws across Canada and the U.S. We respect the time candidates invest into participating in our recruitment process. ODAIA is committed to providing timely status updates on hiring decisions to all candidates following their final interview, in accordance with applicable employment laws. The anticipated base salary for this position ranges from $130,000 to $165,000 USD. This range represents ODAIA's good-faith estimate based on current market data and internal equity. Final compensation is determined through a comprehensive review of the successful candidate’s unique skill set, specialized experience, and relevant certifications. As such, the final offer may vary based on these specific factors. Salary expectations will be discussed collaboratively early in the process to ensure alignment. This role is also eligible for health benefits, stock options, and flexible time off policies as mentioned above. Position Status: Please note that this is a newly created position and not related to an existing position vacancy or departure. DIVERSITY, EQUITY & INCLUSION ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, free from discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances. ACCOMMODATIONS AND ACCESSIBILITY Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need at any stage of the recruitment process, please contact us at hr@odaia.ai.

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Client Success Director serves as a senior Account Executive, providing strategic leadership and mentorship to a team of Account Managers. This role drives alignment across client goals and internal operations, advocates for client success at the enterprise level, and acts as a trusted escalation point and resource for resolving complex challenges. The Director fosters a culture of collaboration, accountability, and continuous improvement within their account management team. By leveraging healthcare data insights, market intelligence, and best practices, the Director plays a critical role in guiding enterprise clients through complex challenges and shaping the evolution of service delivery. This role also contributes to broader business objectives including margin optimization, product enhancement, and client experience innovation. The Midwest business unit includes all operations in Indiana, Ohio, Michigan, and Kentucky. Candidate must reside in Indiana or Ohio ideally but would be open to candidates in Michigan and Kentucky . ESSENTIAL DUTIES & RESPONSIBILITIES Client Strategy & Leadership - Act as the senior strategic advisor and point of escalation for key client stakeholders and broker/consultant partners. - Lead proactive planning and long-term success strategies across the client's full scope of services to achieve clinical, engagement, and savings goals. - Define and oversee tailored client coverage models that align with account size, complexity, and growth potential. People Leadership & Teammate Development - Hire, develop, and performance manage a team of Client Success professionals. - Set clear goals and expectations for direct reports by holding teammates accountable for execution and results. Align team goals with broader function and company initiatives and have full accountability for delivered results and goal achievement of the team. - Foster a culture of communication, engagement, accountability and continuous learning. - Conduct regular team meetings and consistent 1:1 coaching. - Conduct regular book of business reviews to provide insights on the overall health of clients in their region focused on risk, renewal, and opportunity. Client / Health Center Implementation & Expansion - Oversee planning and execution of new clients and/or health center launches in collaboration with Sales, Implementation, and Operations. - Identify expansion opportunities within current clients, including new populations, sites, and services. Collaborate to identify and manage pipeline achieving assigned expansion goals. Growth & Retention - Own the client renewal process and ensure high retention through proactive performance management and strategic relationship building. - Lead revenue growth efforts within the client base, targeting upsells and cross-sells of new products, services, and populations. - Prioritize margin optimization and drive improvements for accounts through engagement, pricing, or scope adjustments. Data-Driven Insight & Performance Oversight - Guide account team and clients through healthcare utilization, population health, and clinical performance data, translating complex insights into actionable strategies. - Assess client NPS survey feedback and develop action plans. - Lead quarterly business reviews and executive reporting across assigned accounts. Engagement & Communication Strategy - Partner with Marketing to design and execute tailored engagement strategies that drive employee/member engagement and satisfaction. - Integrate feedback mechanisms and client pulse tools to continually assess and evolve communication strategies. Cross-Functional Collaboration - Partner with Operations and Clinical Leadership to drive alignment between health center operations and client expectations. - Serve as the internal voice of the client, informing enhancements to product offerings and delivery models. Operational & Contractual Execution - Oversee contractual compliance, eligibility file processes, incentive programs, and accurate client invoicing with a focus of moving clients to our preferred packages and contractual terms. - Support and guide responses to complex Requests for Proposals (RFPs) as needed. - Ensure Salesforce data integrity and visibility into client activity, risks, and strategic plans. - Ensure monthly completion of Business at Risk reporting and development of Action Plans for clients at risk. QUALIFICATIONS Bachelor’s degree in business, Healthcare Administration, or a related field and 8+ years of progressive experience in client success, healthcare operations, consultant/broker experience or strategic account management—preferably in employer-sponsored healthcare or wellness services. Proven leadership experience in managing teams. Proven success managing enterprise-level clients with complex needs and high expectations. Experience leading cross-functional initiatives and influencing stakeholders at all levels. Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment. DESIRED ATTRIBUTES - Exceptional executive presence and relationship-building skills. - Strategic mindset with the ability to translate data into actionable insights. - Strong communication, presentation, and facilitation skills. - Demonstrated ability to manage ambiguity and drive solutions across matrixed teams. - High accountability, with a relentless focus on client satisfaction and outcomes. - Proficiency with Microsoft Office and CRM platforms (Salesforce and Tableau strongly preferred). - Willingness to travel up to 50% as needed. Pay Range: $110,000 - $175,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

• Act as the single point of accountability for a portfolio of managed service customers. • Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects. • Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements. • Identify issues early, propose mitigation paths, and escalate with clarity. • Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account. • Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes, progress, and risks. • Use internal dashboards and available data to guide your priorities. • Monitor health indicators and expand account value by identifying upsell opportunities. • Hold internal teams accountable to deadlines and standards.