Role Description We are looking for a Senior IT Systems Administrator to own device lifecycle management, identity and access governance, endpoint security, and IT operations for a remote-first SaaS company. The role spans support, security, and compliance in a fast-paced, multi-timezone environment. - Manage the full device lifecycle including provisioning, deployment, maintenance, and retirement of company devices; - Maintain asset inventory, device security controls, and endpoint management processes; - Support user onboarding and offboarding, account provisioning, access management, and technical support requests; - Provide IT support across a distributed workforce while meeting established service levels; - Develop and maintain IT documentation, knowledge base resources, and self-service support materials; - Administer endpoint security solutions and support security monitoring, audits, and compliance initiatives; - Manage integrations between business systems and troubleshoot technical issues; - Support security awareness programs, phishing simulations, and best practice adoption; - Identify opportunities to improve and automate IT processes and workflows; - Participate in incident response, business continuity planning, and operational readiness activities; - Track IT performance metrics and provide reporting and recommendations for continuous improvement. Qualifications - 5+ years of experience in IT support, systems administration, or IT operations roles; - 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable); - 3+ years of experience with Google Workspace administration; - 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar); - Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk); - Strong background in access management, identity governance, and user lifecycle management; - Demonstrated ability to lead IT initiatives and drive process improvements; - Excellent communication skills with experience training and mentoring non-technical team members; - Strong project management and organizational skills with ability to manage multiple priorities; - Experience working in fast-paced startup or scale-up environments; - Upper-intermediate English level. Requirements - 5+ years of experience in high-growth SaaS companies or technology startups; - Experience with data privacy regulations (GDPR, CCPA, SOX) and implementation; - Advanced scripting and automation experience (Python, PowerShell, Bash); - Experience leading IT teams or mentoring junior IT staff; - Background in vendor management and IT procurement processes; - Experience with enterprise-grade backup and disaster recovery solutions. Benefits - Remote work & local connection: Work where you feel most productive and connect with your team in periodic meet-ups. - Legal presence in India: Full local compliance and structured work environment. - Competitive compensation in INR: Dedicated budgets for growth, education, and wellness. - Innovative projects: Work with modern technologies and global clients.

• Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. • Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. • Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. • Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. • Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. • Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. • Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively.

Role Description The IT Delivery & Reporting Lead exists to ensure that IT investments and solutions align with business needs by analyzing processes, data flows, and operational requirements. This role supports the organization by gathering and evaluating information, modeling current business processes, and documenting procedures to identify improvements and efficiencies. By producing clear, data-driven reports, it enables informed decision-making and helps optimize how technology delivers value across the territory. Key Accountabilities - Supports business decision-making by analyzing data requirements and recommending technology and process improvements. - Develops key performance indicators and measurement frameworks to track and enhance organizational performance. - Monitors reporting services to ensure accuracy, timeliness, and reliability of operational and financial data. - Produces detailed queries and reports to provide insights into portfolios, programs, expenses, and risk positions. - Evaluates business processes to identify gaps, anticipate needs, and implement effective solutions that drive efficiency. - Collaborates with cross-functional teams and stakeholders to communicate insights, develop solutions, and align on business priorities. - Advises stakeholders by translating complex data into actionable insights and supporting planning, budgeting, and strategic initiatives. - Administers procurement and financial controls by managing contracts, tracking spend commitments and ensuring compliance with governance frameworks. - Maintains the IT contracting, procurement and invoice approval framework, operating the interim controls established in the absence of a dedicated procurement system. Qualifications - Bachelor’s degree in Business Studies, Business Administration, Finance/Accounting Management, Information Technology or relevant graduate qualifications including CBAP certification. - Six Sigma / Lean certification is an asset. - 7 – 10 years hands-on experience performing business support and analysis functions in complex organizations. - Applies knowledge of operational and capital expense planning, IT operations, and analytical tools to support data-driven decisions. - Communicates complex problems and solutions clearly and pragmatically to diverse audiences. - Documents business processes, procedures, and requirements in a clear and structured manner to ensure understanding and consistency. - Builds strong, trust-based relationships with stakeholders and project sponsors to support collaboration and alignment. - Prioritizes and manages workload effectively to meet deadlines while contributing within a team environment. - Demonstrates integrity, professionalism, and a proactive, solution-focused mindset while maintaining confidentiality and ethical standards. Compensation The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

Role Description The Data Integrity Specialist is responsible to coordinate and provide complete and accurate patient demographics to the Patient Billing Department. Ensure direct contact is made with medical crew on revenue transports within required time frame. - Review transport documents for accuracy & confirm all documents are properly indexed - Review Patient Care Report for accuracy and request corrections - Monitor transport activity and take inbound calls from crews - Make outbound calls to follow up with medical crew members and agencies to obtain missing paperwork/information - Other duties as assigned Qualifications - High school diploma or general education degree (GED); and one to three years’ related experience and/or training; or equivalent combination of education and experience - 1-2 years’ customer service and/or insurance verification and/or data entry experience; required - Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines - Advanced customer service and phone skills - Dependable and self-motivated - Ability to be a team player with a professional attitude, while working in a fast-paced environment - Proficient with Microsoft Office, including Word, Excel, and Outlook Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 5% - Subject to applicable laws and Air Methods’ policies, regular attendance is an essential function of the position. - All employees must follow Air Methods’ employment practices and policies. Benefits - For more information on our industry-leading benefits, please visit our benefits page here.