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Senior Manager, Workforce Management
Location
United States
Posted
9 days ago
Salary
$125K - $160K / year
Seniority
Senior
Job Description
Senior Manager, Workforce Management
Dutchie
• Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth. • Automation & Deflection Roadmap: Audit existing support volumes and workflows to identify the heaviest "human time-sucks." Partner with technical teams to deploy robotic process automation (RPO/ RPA), tooling improvements, or AI agents to handle triaged tasks. • Operational Excellence: Oversee the daily execution of real-time management, scheduling, and queue performance. Ensure SLA/KPI targets are met while maintaining healthy agent utilization and sustainable workloads. • Cross-Functional Optimization: Collaborate with Finance, Product, Engineering, and Enablement to align workforce capacity with product releases, promotional cycles, and engineering rollouts. • Data & Insights Engine: Transform raw performance data into actionable business intelligence. Build a feedback loop that informs product teams exactly where users face systemic friction based on volume spikes. • Team Dynamics: Partner with a high-performing team of WFM analysts, fostering a culture of data-driven decision-making and continuous process improvement.
Job Requirements
- 5 to 7+ years of experience in Workforce Management, Capacity Planning, or Operations Analytics, ideally within a high-growth SaaS, marketplace, or technology environment.
- 2 to 3 + years of direct people management experience, with a proven track record of scaling teams and developing analytical talent.
- The "Nuts & Bolts" Mastery: Expert-level proficiency with modern WFM software (e.g., Assembled, Nice InContact, Playvox, or Teleopti), omni-channel routing, and Erlang configurations.
- An Automation Mindset: Tangible experience identifying operational inefficiencies and successfully collaborating with engineering or systems teams to implement automated solutions (AI agents, API integrations, or CRM macro optimization).
- Advanced Analytics Skills: Strong SQL, Excel, or data visualization skills (Tableau, Looker). You don’t just pull data; you translate it into an operational narrative.
- High Business Acumen: Ability to translate complex operational data into precise financial and strategic implications for executive leadership.
Benefits
- Full medical benefits including dental and vision plans to ensure you always have the best care.
- Equity packages in the form of stock options to all employees.
- Technology (hardware, software, reading materials, etc..) allowance
- Flexible vacation and sick days
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Are you a self-starter, a go-getter, and a dealmaker? At Cox Automotive Retail Solutions, you will find a culture that rewards such an entrepreneurial spirit. We empower our team members to make their own decisions for growing our business. We are looking for like-minded people who can share our passion for success. This is a remote opportunity, and the incoming candidate may work from home but will travel extensively (70% or more) within the assigned territory. The territory supported by this role will focus on the North West Central Territory states, such as Nebraska, Iowa, Missouri, Arkansas, and Northern Kansas. Candidates must live in this region to be considered for this role. What You'll Do: The person in this role will be accountable for the sales of Xtime products to franchise car dealerships. Additionally, the Regional Sales Manager will be accountable for generating and maximizing sales revenue and increasing customers in a territory. They will offer creative solutions to help dealers reach their business objectives and provide insights on Xtime products to internal partners regarding key dealer business challenges. They will also reinforce the value of existing Xtime and Cox Auto products and serve as the primary point of contact for Xtime. This position owns, deepens, and continually builds the relationship with the dealers they are responsible for. Here's more of what you can expect when you step up to the plate: - Use the Cox Auto selling approach to manage and successfully close complex sales opportunities. - Use insight and consultative selling techniques to provide feedback to clients on industry trends, strategies, and challenges. - Partner with client stakeholders to build consensus for Cox Automotive Retail Solutions products within their organization. - Independently and collaboratively strategize for solving deal-level challenges. - Discuss, present, and demonstrate key advantages of the Xtime solution to the customer. - Meet or exceed assigned monthly, quarterly, and annual revenue sales goals as set by the region and/or division. - Backfill open territories or existing territories, as needed. - Partner with Regional Sales Manager to develop customer relationships with new and existing dealers. - Build trusted relationships with decision-makers at the dealership, Dealer Principals, Controllers, and General Managers. - Be a travel warrior - Frequent travel in designated sales territories and divisions (70% or more). What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits Who you are: Minimum Qualifications: - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field. - Safe drivers needed; valid driver's license required. Preferred Qualifications: - A degree in a related discipline is strongly desired (e.g., finance, business, etc.). - 5+ years of knowledge of software, advertising, or automotive software sales experience including comparable dealership software packages (CDK, Reynolds and Reynolds, DealerSocket, etc.) and finance software (RouteOne and others). - Requires strong knowledge of the automotive industry, especially automotive dealerships, and the F&I process. - Excellent interpersonal, presentation, relationship-building, collaboration, sales, and territory management skills to work effectively with teams throughout the organization. - Ability to use and interpret research and data to help customers find opportunities for improvement. - Excellent database management and customer service skills, strong organizational, problem-solving, and multi-tasking skills. - Self-motivated and disciplined with an energetic, engaging personality. - Ability to travel up to 60 - 75% in the assigned territory (region). Come join the Cox family of businesses and make your mark today! USD 78,500.00 - 117,700.00 per year Compensation: Compensation includes a base salary in the range of $78,500.00 - $117,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $85,000.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets
Are you a self-starter, a go-getter, and a dealmaker? At Cox Automotive Retail Solutions, you will find a culture that rewards such an entrepreneurial spirit. We empower our team members to make their own decisions for growing our business. We are looking for like-minded people who can share our passion for success. This is a remote opportunity, and the incoming candidate may work from home but will travel extensively (70% or more) within the assigned territory. The territory supported by this role will focus on the North West Central Territory states, such as Nebraska, Iowa, Missouri, Arkansas, and Northern Kansas. Candidates must live in this region to be considered for this role. What You'll Do: The person in this role will be accountable for the sales of Xtime products to franchise car dealerships. Additionally, the Regional Sales Manager will be accountable for generating and maximizing sales revenue and increasing customers in a territory. They will offer creative solutions to help dealers reach their business objectives and provide insights on Xtime products to internal partners regarding key dealer business challenges. They will also reinforce the value of existing Xtime and Cox Auto products and serve as the primary point of contact for Xtime. This position owns, deepens, and continually builds the relationship with the dealers they are responsible for. Here's more of what you can expect when you step up to the plate: - Use the Cox Auto selling approach to manage and successfully close complex sales opportunities. - Use insight and consultative selling techniques to provide feedback to clients on industry trends, strategies, and challenges. - Partner with client stakeholders to build consensus for Cox Automotive Retail Solutions products within their organization. - Independently and collaboratively strategize for solving deal-level challenges. - Discuss, present, and demonstrate key advantages of the Xtime solution to the customer. - Meet or exceed assigned monthly, quarterly, and annual revenue sales goals as set by the region and/or division. - Backfill open territories or existing territories, as needed. - Partner with Regional Sales Manager to develop customer relationships with new and existing dealers. - Build trusted relationships with decision-makers at the dealership, Dealer Principals, Controllers, and General Managers. - Be a travel warrior - Frequent travel in designated sales territories and divisions (70% or more). What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits Who you are: Minimum Qualifications: - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field. - Safe drivers needed; valid driver's license required. Preferred Qualifications: - A degree in a related discipline is strongly desired (e.g., finance, business, etc.). - 5+ years of knowledge of software, advertising, or automotive software sales experience including comparable dealership software packages (CDK, Reynolds and Reynolds, DealerSocket, etc.) and finance software (RouteOne and others). - Requires strong knowledge of the automotive industry, especially automotive dealerships, and the F&I process. - Excellent interpersonal, presentation, relationship-building, collaboration, sales, and territory management skills to work effectively with teams throughout the organization. - Ability to use and interpret research and data to help customers find opportunities for improvement. - Excellent database management and customer service skills, strong organizational, problem-solving, and multi-tasking skills. - Self-motivated and disciplined with an energetic, engaging personality. - Ability to travel up to 60 - 75% in the assigned territory (region). Come join the Cox family of businesses and make your mark today! USD 78,500.00 - 117,700.00 per year Compensation: Compensation includes a base salary in the range of $78,500.00 - $117,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $85,000.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets
Are you a self-starter, a go-getter, and a dealmaker? At Cox Automotive Retail Solutions, you will find a culture that rewards such an entrepreneurial spirit. We empower our team members to make their own decisions for growing our business. We are looking for like-minded people who can share our passion for success. This is a remote opportunity, and the incoming candidate may work from home but will travel extensively (70% or more) within the assigned territory. The territory supported by this role will focus on the North West Central Territory states, such as Nebraska, Iowa, Missouri, Arkansas, and Northern Kansas. Candidates must live in this region to be considered for this role. What You'll Do: The person in this role will be accountable for the sales of Xtime products to franchise car dealerships. Additionally, the Regional Sales Manager will be accountable for generating and maximizing sales revenue and increasing customers in a territory. They will offer creative solutions to help dealers reach their business objectives and provide insights on Xtime products to internal partners regarding key dealer business challenges. They will also reinforce the value of existing Xtime and Cox Auto products and serve as the primary point of contact for Xtime. This position owns, deepens, and continually builds the relationship with the dealers they are responsible for. Here's more of what you can expect when you step up to the plate: - Use the Cox Auto selling approach to manage and successfully close complex sales opportunities. - Use insight and consultative selling techniques to provide feedback to clients on industry trends, strategies, and challenges. - Partner with client stakeholders to build consensus for Cox Automotive Retail Solutions products within their organization. - Independently and collaboratively strategize for solving deal-level challenges. - Discuss, present, and demonstrate key advantages of the Xtime solution to the customer. - Meet or exceed assigned monthly, quarterly, and annual revenue sales goals as set by the region and/or division. - Backfill open territories or existing territories, as needed. - Partner with Regional Sales Manager to develop customer relationships with new and existing dealers. - Build trusted relationships with decision-makers at the dealership, Dealer Principals, Controllers, and General Managers. - Be a travel warrior - Frequent travel in designated sales territories and divisions (70% or more). What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits Who you are: Minimum Qualifications: - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field. - Safe drivers needed; valid driver's license required. Preferred Qualifications: - A degree in a related discipline is strongly desired (e.g., finance, business, etc.). - 5+ years of knowledge of software, advertising, or automotive software sales experience including comparable dealership software packages (CDK, Reynolds and Reynolds, DealerSocket, etc.) and finance software (RouteOne and others). - Requires strong knowledge of the automotive industry, especially automotive dealerships, and the F&I process. - Excellent interpersonal, presentation, relationship-building, collaboration, sales, and territory management skills to work effectively with teams throughout the organization. - Ability to use and interpret research and data to help customers find opportunities for improvement. - Excellent database management and customer service skills, strong organizational, problem-solving, and multi-tasking skills. - Self-motivated and disciplined with an energetic, engaging personality. - Ability to travel up to 60 - 75% in the assigned territory (region). Come join the Cox family of businesses and make your mark today! USD 78,500.00 - 117,700.00 per year Compensation: Compensation includes a base salary in the range of $78,500.00 - $117,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $85,000.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets
Are you a self-starter, a go-getter, and a dealmaker? At Cox Automotive Retail Solutions, you will find a culture that rewards such an entrepreneurial spirit. We empower our team members to make their own decisions for growing our business. We are looking for like-minded people who can share our passion for success. This is a remote opportunity, and the incoming candidate may work from home but will travel extensively (70% or more) within the assigned territory. The territory supported by this role will focus on the North West Central Territory states, such as Nebraska, Iowa, Missouri, Arkansas, and Northern Kansas. Candidates must live in this region to be considered for this role. What You'll Do: The person in this role will be accountable for the sales of Xtime products to franchise car dealerships. Additionally, the Regional Sales Manager will be accountable for generating and maximizing sales revenue and increasing customers in a territory. They will offer creative solutions to help dealers reach their business objectives and provide insights on Xtime products to internal partners regarding key dealer business challenges. They will also reinforce the value of existing Xtime and Cox Auto products and serve as the primary point of contact for Xtime. This position owns, deepens, and continually builds the relationship with the dealers they are responsible for. Here's more of what you can expect when you step up to the plate: - Use the Cox Auto selling approach to manage and successfully close complex sales opportunities. - Use insight and consultative selling techniques to provide feedback to clients on industry trends, strategies, and challenges. - Partner with client stakeholders to build consensus for Cox Automotive Retail Solutions products within their organization. - Independently and collaboratively strategize for solving deal-level challenges. - Discuss, present, and demonstrate key advantages of the Xtime solution to the customer. - Meet or exceed assigned monthly, quarterly, and annual revenue sales goals as set by the region and/or division. - Backfill open territories or existing territories, as needed. - Partner with Regional Sales Manager to develop customer relationships with new and existing dealers. - Build trusted relationships with decision-makers at the dealership, Dealer Principals, Controllers, and General Managers. - Be a travel warrior - Frequent travel in designated sales territories and divisions (70% or more). What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits Who you are: Minimum Qualifications: - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field. - Safe drivers needed; valid driver's license required. Preferred Qualifications: - A degree in a related discipline is strongly desired (e.g., finance, business, etc.). - 5+ years of knowledge of software, advertising, or automotive software sales experience including comparable dealership software packages (CDK, Reynolds and Reynolds, DealerSocket, etc.) and finance software (RouteOne and others). - Requires strong knowledge of the automotive industry, especially automotive dealerships, and the F&I process. - Excellent interpersonal, presentation, relationship-building, collaboration, sales, and territory management skills to work effectively with teams throughout the organization. - Ability to use and interpret research and data to help customers find opportunities for improvement. - Excellent database management and customer service skills, strong organizational, problem-solving, and multi-tasking skills. - Self-motivated and disciplined with an energetic, engaging personality. - Ability to travel up to 60 - 75% in the assigned territory (region). Come join the Cox family of businesses and make your mark today! USD 78,500.00 - 117,700.00 per year Compensation: Compensation includes a base salary in the range of $78,500.00 - $117,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $85,000.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

