• Manages transaction cycle time (TCT) from Ready to Process to Funding Approval • Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team • Develops and maintains training materials, guides and progress reporting • Management and career development of the Funding Specialists and Lead Funding Specialists that results in self-sufficient performance management • Monitors productivity, quality, and compassion of Funding Specialists • Ensures productivity of Funding Specialist assignments and directs work order caseloads • Coordinates temporary coverage to ensure all orders are worked timely • Shares Key Performance Indicators with direct report team and stakeholders • Manages the credit exception process to expedited delivery when appropriate • Responsible for employee and client conflict resolution • Responsible for payroll/administrative function for all direct reports • Responsible for personal continuing education related to job duties • Performs any related job duties assigned by the Division Funding Director

• Configure and test ANSI 834 files, gather carrier requirements, and provide ongoing support for file integrations and data reconciliation. • Manage integrated carrier files, payroll vendor APIs, and support renewal and open enrollment processes. • Oversee the shared EDI inbox, create and assign tickets, maintain project documentation, and manage select broker relationships. • Lead a team while maintaining an individual caseload, assisting with workload balancing, coaching, performance reviews, and team-building efforts. • Lead daily scrum meetings and serve as the first point of escalation for urgent issues.

• Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support • Provide ongoing performance management, training, and mentorship • Manage staffing, scheduling, PTO, and time reporting (ADP) • Step in to support workload during peak or short-staffed periods • Ensure patients receive medications on time and without barriers • Partner with hospital/clinic stakeholders through regular meetings and collaboration calls • Maintain strong working relationships with pharmacy and clinical teams • Monitor and ensure achievement of service level metrics and quality standards • Conduct audits, oversee system workflows, and manage responsiveness to incoming requests • Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams • Identify and implement operational improvements and best practices • Support data, analytics, contracting, and special projects • Provide troubleshooting, guidance, and issue resolution for team members and partners • Assist with hiring, onboarding, training coordination, and system access setup • Maintain confidentiality of sensitive patient and business data

• Monitoring staff and daily recovery efforts. • Responsible for driving recovery team’s daily productivity, ensuring team is adhering to goals and SLAs. • Program outreach as required, working with Providers and Networks as needed at the request of team members and Management. • Effectively collaborates with Management and teams to ensure departmental needs are met. • Communicates with team to ensure all production goals are clear, understandable, and achievable. • Work with Leadership to set production goals as needed to meet department expectations. • Provides feedback coaching and training to team members as required by management. • Occasional assistance with Audit Concept development and claims review. • Works with Healthcare Service’s leadership to ensure assigned areas are staffed appropriately to achieve recovery goals. • Assist in development and revision of team training materials as needed. • Contribute to development or enhancement or operational and recovery procedures, policies, and tools. • Advises Leadership of operational training gaps, staff development issues and other observation and areas or opportunity that may involve training. • Perform other duties as assigned.