• Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA • Promote STAUBLI services, continuously improve customer relationship and report leads to service sales. • Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site. • Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs. • Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance. • Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer. • Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system. • Daily reporting to the Local Manager to update status & availability. • Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM. • Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections. • Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers • To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.

• Design and build highly reliable, scalable systems to ensure mission-critical applications maintain near **100% uptime**. • Proactively identify, debug, and eliminate performance bottlenecks and production issues. • Drive incident prevention through root cause analysis and systemic fixes. • Own end-to-end feature delivery from design to production. • Establish and enforce high coding standards, review practices, and clean architecture principles. • Practice and promote **Test-Driven Development (TDD)**. • Collaborate with product and data teams to measure, analyze, and optimize conversion funnels. • Contribute to long-term technical vision and architectural decisions. • Drive cross-team collaboration to improve platform-wide engineering standards. • Identify opportunities to implement **AI-driven bots, intelligent workflows, and automation systems** to improve customer productivity and internal efficiency. • Integrate AI capabilities within Onboarding, Launchpad, and Global Search to enhance user experience and personalization.

• Define TCGplayer's multi-year ML/AI technical strategy • Design the foundational AI/ML platform architecture • Drive adoption of AI-powered development tools and processes • Design and implement AI-driven operational improvements • Evaluate and prototype emerging AI technologies • Partner with engineering, product, and data teams 'translate business objectives into AI-powered capabilities • Establish AI/ML best practices • Serve as the technical authority on AI/ML across the organization • Drive make-vs-buy-vs-partner decisions for AI infrastructure and capabilities • Create technical platform specifications and architecture documents

• Define TCGplayer's multi-year ML/AI technical strategy • Design AI/ML platform architecture for scaling • Drive adoption of AI-powered development tools • Evaluate and prototype emerging AI technologies • Partner with teams to translate business objectives into AI capabilities • Establish AI/ML best practices and governance