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Senior Engineer – Service
Location
India
Posted
144 days ago
Salary
0
Seniority
Senior
Job Description
Senior Engineer – Service
STÄUBLI
• Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA • Promote STAUBLI services, continuously improve customer relationship and report leads to service sales. • Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site. • Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs. • Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance. • Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer. • Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system. • Daily reporting to the Local Manager to update status & availability. • Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM. • Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections. • Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers • To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.
Job Requirements
- 4-5 years of experience in robotics, or industrial automation industry.
- B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF.
- Basic Mechanics (drafting skills)
- Automation concepts (PLC, Drives etc.)
- Industrial Electrical concepts & circuitary
- Basic electronics (component identification and their functions, circuitary, digital logic circuits, etc)
- Computer communications (industry oriented)
- Experience with diagnostics tools, electric circuits & mechanical systems.
- Proficiency in understanding PLC programming /industrial automation.
- Sensors and actuators technologies (electric, and pneumatic)
- Knowledge standard networking protocols (TCP/IP, Ethernet…) and Industrial networking protocols (DeviceNet, Profibus, CANBus…)
- Proficient in multiple languages –Indian languages. English is must.
Benefits
- Health insurance
- Professional development opportunities
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