STÄUBLI

• Manage and develop strategic customer relationships at all levels, from technical project teams to decision-makers and company executives • Analyze customer requirements and develop tailored solutions in the field of robotics and automation • Prepare and follow up on customer-specific proposals through to successful contract closure • Implement the sales and growth strategy within the defined sales territory • Maintain existing customer relationships and identify and win new business opportunities • Represent the company at trade fairs, conferences and customer events • Independently manage and further develop the sales territory • Work closely with inside sales and the technical departments

• Responsible for the build-up of a dedicated new product and solution portfolio for the North American data center market and applications • Support & participate in UL product & safety standardization efforts and certifications • Conduct business & market intelligence • Ensure the transfer of technical and application know-how across the group • Contribute to the development of the PTD market and support the expansion of the customer base • Close cooperation with global Product Managers, Engineers, Sales & business development • Create market and competitor analyses and market strategies • Create and maintain the PTD product roadmap • Manage technical documentation for existing and new products • Incorporate market and customer analyses into the product lifecycle • Participate in and manage product development projects • Develop sales-oriented training and presentation materials • Organize and support training sessions, workshops, etc. • Support Marketing Communications in technical and general content design

• Build-up of a strong customer base leading to key accounts • Initiate and support all necessary actions to be included in the AVL of hyperscalers, such as NVIDIA, Google, Meta, AWS • Provide product Management & Engineering with necessary technical and commercial information to be able to specify and design a dedicated product portfolio or customized solution • Nurturing long-term customer relationships • Retaining existing business • Driving account growth through upselling, and coordinating with internal local and international teams to ensure smooth service delivery • Act as the face of the company, handling day-to-day communications and client inquiries • Welcome new clients, ensuring they understand the product or service and setting clear expectations • Schedule recurring meetings to review progress, gather feedback, and align on goals • Keep clients engaged and satisfied to minimize churn • Identify opportunities to offer additional products or services that solve client challenges and drive company revenue • Understand each client's specific business goals and tailor your company's offerings to help them succeed • Act quickly to resolve client disputes, address complaints, and assist with escalations • Anticipate risks and prevent bad surprises to ensure smooth business continuity • Work closely with product, sales, marketing, and technical teams to execute client projects and meet deadlines • Represent the client's needs internally, ensuring the buyer experience is prioritized while balancing the company's profitability • Oversee and assist with renewals and contract negotiations • Analyze account metrics, prepare progress reports, and present findings to both clients and internal stakeholders • Supports & Assists in monitoring ongoing global PTD Data Center key projects (inquiries, quotes, orders). • Supports Sales and Business Development in developing, implementing, and continuously optimizing the sales and marketing strategy. • Assuring order and demand forecasts & planning and provides necessary information to plan operations & production capacities, schedules and timing of necessary additional investments in equipment and/or resources • Supports Stäubli's internal departments in handling customer complaints. • Monitors the market and periodically reports on market developments, products, competitors, new trends, target achievement, and important events. • Supports new product launches. • Assists with controlling and reporting local sales activities, including revenue, growth, market, product, and customer-related targets for the sales and segment managers. • Supports the creation of sales budgets and forecasts.

• établir un diagnostic et proposer des solutions de maintenance • assurer la réparation des produits • assister et conseiller nos clients pour l’utilisation de nos robots • rédiger les comptes rendus d’intervention (CRM) • assurer la gestion du stock déporté des pièces détachées • dispenser des formations de maintenance • assurer le suivi des clients en collaboration avec le reste de l’équipe • contribuer à l’amélioration continue du service

• Perform diagnostics and recommend maintenance solutions • Perform repairs on products • Assist and advise customers on the operation and use of our robots • Prepare intervention reports (CRM) • Manage remote/off-site spare parts inventory • Deliver maintenance training • Provide customer follow-up in collaboration with the rest of the team • Contribute to continuous improvement of the service

• Diagnose issues and propose maintenance solutions • Perform product repairs • Assist and advise customers on the use of our robots • Write intervention reports (CRM) • Manage off-site spare parts inventory • Deliver maintenance training • Ensure customer follow-up in collaboration with the rest of the team • Contribute to continuous improvement of the service

• Provide on-site programming, setup, and integration support • Troubleshoot robotic systems and resolve issues • Optimize performance to meet cycle time and quality targets • Support commissioning and validation • Provide remote technical support via phone and email to diagnose issues, guide customers, and ensure timely resolution • Respond to customer inquiries and support requests, ensuring clear communication and high service quality • Develop and modify robot programs • Implement solutions with vision, tracking, and safety systems • Customize applications to customer needs • Deliver customer and partner training • Document activities in CRM • Provide technical reports • Track project progress • Work with internal teams • Support knowledge sharing

• Develop and manage strategic customer relationships at all levels (from technical project teams to executive management) • Analyze and prioritize customer-specific requirements • Develop, coordinate and implement targeted sales strategies • Expand existing key accounts with the aim of achieving sustainable revenue growth in the automotive sector • Identify new business opportunities and applications within the automotive industry • Position tailored solutions that provide clear added value for the customer • Monitor and analyze market and competitor developments • Maintain close customer contact through active participation in trade fairs, conferences and industry events • Manage and coordinate multiple customer projects in close collaboration with internal interfaces • Plan and organize your own sales activities independently from the home office • Attend regular coordination meetings in Kortrijk (BE) or Bayreuth (DE)

• Responsible for business development and increasing market share within assigned geographic areas. • Promote Prevost’s product lines in line with the company's overall commercial strategy. • Define and implement an export business development strategy. • Analyze and develop new markets and B2B opportunities. • Manage customer relationships and prepare proposals tailored to client needs. • Communicate regularly with the team to ensure accurate information flow.

• Developing and maintaining strategic customer relationships at all organizational levels (from technical project teams to senior executives) • Analyzing and prioritizing customer-specific requirements • Developing, coordinating, and implementing targeted sales strategies • Expanding existing key accounts with the aim of achieving sustainable revenue growth in the automotive sector • Identifying new business opportunities and applications within the automotive industry • Positioning tailored solutions with clear added value for customers • Monitoring and analyzing market and competitor developments • Ensuring close customer relationships through active participation in trade fairs, conferences, and industry events • Managing and coordinating multiple customer projects in close collaboration with internal stakeholders • Planning and organizing own sales activities independently from a home office • Attending regular coordination meetings in Kortrijk (BE) or Bayreuth (DE)