• Deliver Level 2/3 support across Windows, Linux, macOS. • Diagnose and resolve complex server/workstation issues. • Use RMM tools (Datto RMM, N-able, Nagios, Cacti) for proactive monitoring. • Troubleshoot VoIP, IPTV, and internet service issues. • Configure/manage LAN/WAN, WiFi, VLANs, VPNs, firewalls, routing. • Specialise in Unifi/Ubiquiti Networks; manage multi-tenant setups. • Conduct network/security assessments; recommend improvements. • Administer Google Workspace & Microsoft 365 environments. • Maintain accurate records in Autotask, IT Glue, or similar.

Role Description We're hiring a Generalist Service Representative II to deliver top-tier technical service to our customers. If you thrive in a hands-on role where you solve problems, ensure safety, and keep critical systems running smoothly, this opportunity is for you. What will you do? - Install, commission, and maintain customer systems following established procedures to ensure optimal performance - Conduct preventive and corrective maintenance that maximizes equipment reliability and minimizes downtime - Diagnose and repair technical issues onsite with a focus on safety, quality, and customer satisfaction - Proactively identify customer needs and recommend solutions that drive service growth Qualifications - Technical expertise with the ability to work independently and apply procedures effectively - Resilience and flexibility to handle dynamic field service environments - Strong communication skills to engage customers and explain technical concepts clearly - Commitment to safety standards and delivering high-quality service every time Requirements - Active Listening — intermediate level; understanding customer concerns to deliver tailored technical solutions - Customer Orientation — intermediate level; building trust through responsive and professional service delivery - Installation — intermediate level; setting up systems accurately to meet operational specifications - Commissioning — intermediate level; validating system functionality before handover to customers - Preventive Maintenance — intermediate level; conducting scheduled inspections to prevent equipment failures - Problem Solving — developing level; diagnosing technical issues and implementing effective fixes - Technical Documentation — intermediate level; maintaining accurate service records and reports - Time Management — intermediate level; balancing multiple service calls while meeting deadlines Benefits - Engaging, hands-on work with real impact on customer operations - Professional development through technical training and certification opportunities - Collaborative culture that prioritizes safety, quality, and continuous improvement - Variety and autonomy in a role that keeps you moving and learning

Role Description We are seeking a highly skilled Network Engineer to join our Managed Services team. In this role, you will provide expert-level network and systems support for our clients in a fast-paced, client-facing environment. The ideal candidate is a proactive problem-solver with deep service provider experience, strong troubleshooting skills, and a passion for delivering exceptional customer service. - Deliver high-quality network and systems support within a Managed Services Center. - Provide full lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues. - Own issues end-to-end until successful resolution is achieved. - Maintain advanced, up-to-date technical expertise in networking technologies. - Communicate clearly and professionally with clients and internal stakeholders. - Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system. - Demonstrate strong attention to detail and ownership in all tasks. - Collaborate effectively in a team environment while also working independently with minimal supervision. - Participate in on-call rotation. - Lead and manage assigned technical projects. - Multi-task effectively while prioritizing workload in a dynamic setting. - Maintain a customer-focused, results-driven attitude at all times. - Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team. - Perform other duties as assigned. Qualifications - Active Cisco CCNP Service Provider certification required. - 5+ years of experience in a service provider network role, with strong knowledge of optics. - Solid expertise with Juniper platforms in service provider environments. - Hands-on proficiency with NCS (Cisco, Juniper, and similar) platforms. - Proven track record of successfully troubleshooting complex network issues. - Strong working knowledge of VRF technology. - In-depth understanding of routing protocols: IS-IS, BGP, OSPF, and MPLS. - Familiarity with SD-WAN, cloud networking, and network security concepts. - Experience working with Cisco ASR routers. - Background using IT service management tools (ServiceNow preferred). - Proficient in Microsoft 365 tools (Outlook, Word, Excel). Requirements - The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. - The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. - In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. - If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary at any time. Benefits - ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. - Details of participation in these benefit plans will be provided if an offer of employment is extended. Company Description At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. - Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. - Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. - Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. - Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. - Commitment to Diversity, Inclusion and Belonging: We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. - ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Role Description We are looking for Advanced Manufacturing Engineers to support New Product Introduction and manufacturing execution for complex modular systems in the energy, power generation, and data center sectors. This role is ideal for manufacturing engineers with experience translating engineering designs into production-ready processes, developing BOMs, supporting build documentation, and helping industrialize engineered products. The company’s core products include Battery Energy Storage Systems (BESS), Generator Systems, and Modular Data Centers, so experience in any of these areas is highly valuable. BOM development experience is a major plus. The selected candidates will work closely with engineering, manufacturing, supply chain, quality, and operations teams to support product readiness, documentation, and production launch. Key Responsibilities - Support New Product Introduction activities from early design through production release. - Assist with manufacturing deliverables, including BOM development, routings, tooling requirements, work instructions, and process documentation. - Translate engineering designs into clear manufacturing strategies for modular and containerized products. - Review designs for manufacturability, assembly efficiency, cost, quality, and production scalability. - Support prototype, pilot, and early production builds. - Identify manufacturing issues during early builds and help drive corrective actions with engineering and operations teams. - Support documentation related to fabrication, assembly, electrical integration, mechanical systems, and quality checks. - Collaborate with supply chain and sourcing teams to validate components, lead times, supplier readiness, and material availability. - Partner with quality teams to define inspection points, acceptance criteria, and control plans. - Support production handoff by ensuring required documentation is complete, accurate, and ready for use by operations. - Assist with manufacturing risk identification related to process complexity, tooling, labor, cost, schedule, safety, and supply chain. Qualifications - Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Electrical Engineering, or a related discipline. - 5+ years of experience in manufacturing engineering, industrial engineering, NPI, production engineering, or similar roles. - Experience supporting engineered products, industrial equipment, modular systems, power systems, or electromechanical products. - Strong understanding of manufacturing processes, fabrication, assembly, production documentation, and build readiness. - Experience working with BOMs, routings, work instructions, production documentation, or ERP/MRP-related manufacturing data. - Ability to work cross-functionally with engineering, manufacturing, supply chain, quality, and operations teams. - Strong English communication skills. - Ability to work remotely while maintaining strong alignment with U.S.-based teams. Preferred Qualifications - Experience with BESS, energy storage, power generation, generator sets, modular data centers, or containerized power systems. - Strong BOM development experience. - Experience with high-mix, engineered-to-order manufacturing environments. - Familiarity with NPI phase gates, APQP, PPAP, or similar structured product launch processes. - Experience supporting prototype builds, pilot builds, production ramps, or manufacturing handoffs. - Knowledge of electrical and mechanical integration, including switchgear, UPS, inverters, batteries, engines, alternators, cooling systems, or power distribution. - Familiarity with UL, NFPA, or other industrial / electrical safety standards is a plus. - Lean Manufacturing or Six Sigma experience is a plus. - Experience working with U.S.-based manufacturing or engineering teams is preferred. Ideal Candidate Profile The ideal candidate is a manufacturing engineer with strong technical judgment, excellent documentation skills, and the ability to bridge the gap between engineering and production. This person should be comfortable reviewing technical information, developing BOMs, supporting manufacturing readiness, and helping teams move products from design into production efficiently. Experience with BESS, GenSets, Data Centers, modular infrastructure, or complex electromechanical systems will be especially valuable for this role. Benefits - Flexible schedules. - Work from anywhere. - Highly competitive compensation. - Long Term position with growth opportunity.