Role Description Responsible for designing and developing learning materials for various audiences across the Customer and Agent Solutions business segment. - Develops scalable, engaging solutions tailored to the provided project scopes. - Acts as an in-house content designer, contributing to employee performance, productivity, and growth through cost-effective learning experiences. Qualifications - Bachelor’s Degree - Experience in a similar role, preferable with design experience - Experience with learning platforms - Fluent English - It is an advantage: Content creation for social media Requirements - Software management: - Microsoft Office - Articulate 360 or Captivate - Camtasia or Adobe Premier - AI-driven authoring tools Synthesia or AI driven Call simulator - Skills: - Project management - Adult learning theory - Microlearning development - Virtual and Live Training Development Benefits - Competitive salary and performance-based bonus - Comprehensive benefits package: Grocery vouchers, SGMM, etc. - Dynamic and inclusive work culture within a globally renowned group - Private Health Insurance - Paid Time Off - Training & Development

• Du unterstützt unser Team bei der Erstellung und Optimierung von Inhalten auf unseren digitalen Plattformen. • Du wirst ein wichtiger Teil unseres Teams und hilfst dabei, unsere Inhalte für verschiedene Kanäle zu gestalten und kontinuierlich zu verbessern. • Du erstellst, redigierst und optimierst Inhalte für unsere Websites, Blogs und Social-Media-Kanäle. • Du analysierst die Performance unserer Inhalte mit Hilfe von SEO- und Web-Analytics-Tools und leitest daraus Handlungsempfehlungen zur Content-Optimierung ab. • Du recherchierst relevante Keywords und Themen, die unsere Zielgruppe interessieren, und integrierst diese in die Inhalte. • Du unterstützt bei der strategischen Planung von Content-Marketing-Maßnahmen und entwickelst Content-Pläne. • Du arbeitest eng mit anderen Abteilungen zusammen, um sicherzustellen, dass Inhalte nicht nur qualitativ hochwertig sind, sondern auch den technischen und SEO-Anforderungen entsprechen. • Du überwachst und analysierst die Performance von Inhalten (z. B. Reichweiten, Interaktionen, Conversions) und erstellst regelmäßige Reports. • Du hilfst bei der Weiterentwicklung und Pflege unserer Content-Management-Systeme (z. B. WordPress), um sicherzustellen, dass alle Inhalte aktuell und ansprechend sind.

• You develop ideas for social media channels and blogs • You maintain content in our content management system (WordPress) and optimize our websites • You support internet research, e.g., Google search results, search terms, Facebook pages, etc. • You write SEO-optimized informational and promotional copy • You create creative posts and campaigns for Instagram, LinkedIn & co. and manage them — always up to date • You take responsibility for analyzing and evaluating marketing metrics (impressions, clicks, followers, etc.) • You design attractive graphics and visuals that perfectly represent our brand

• Serve as the enterprise product owner for Veeva Vault PromoMats and MedComms, with end-to-end accountability for platform performance, adoption, and scalability • Define and maintain a multi-year roadmap aligned to business priorities, regulatory requirements, and omnichannel needs • Partner with internal technology teams and Veeva to plan releases, enhancements, integrations, and upgrades • Lead optimization of Promotional Review Committee (PRC) and Medical Review Committee (MRC) processes to reduce review cycle times while maintaining compliance • Standardize workflows, templates, metadata, and governance across brands and regions where appropriate • Drive adoption of content automation across the content lifecycle • Support and integrate Digital Asset Management (DAM) capabilities to ensure seamless content storage, retrieval, reuse, and governance • Evaluate and enable AI-driven capabilities within enterprise content systems to improve efficiency, quality, and speed to market • Act as a strategic partner to Commercial, Medical, Regulatory, Legal, GCMT, and agency teams