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Security Customer Success Engineer – SCSE
Location
Estonia
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Security Customer Success Engineer – SCSE
Wrike
• Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities • Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression • Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs • Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision • Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy • Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries • Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers • Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments • Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale • Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements • Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions
Job Requirements
- 3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
- Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
- Experience handling customer objections and guiding security-related discussions in a business-focused way
- Solid understanding of cloud security principles
- Knowledge of data privacy regulations such as GDPR and CCPA
- Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
- Ability to manage multiple priorities effectively in a fast-paced environment
- Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
- English spoken and written skills - advanced level
Benefits
- 28 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Health Insurance (Employees + Dependents)
- Life Insurance Plan
- Utility Allowance (30 EUR/month, subject to taxation)
- Fitness Plan (800 EUR/year)
- Full-remote & On-demand access to Co-working space
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