Role Description Du liebst es mit Menschen zu kommunizieren und berätst gerne bei auftretenden Kundenanfragen? Dann bist Du unsere Verstärkung für unser Support-Team. - Verantwortlich für alle technischen Wehwehchen des Kunden. - Telefonische und schriftliche Beantwortung von Kunden- und Interessenten-Fragen. - Hilfestellung bei allen auftretenden Problemen und Anregungen zu unserer Software. - Durchführung von Schulungen und Erklärung, wie tomedo funktioniert. - Aufnahme und Voranalyse von Bug Reports für die Programmierer. - 100% Home Office möglich, Einarbeitung teilweise in Jena. - Teilzeitanstellung möglich, idealerweise mindestens 32 Stunden pro Woche. Qualifications - Erste Erfahrungen im Support oder in der Kundenbetreuung. - Herausragende Auffassungsgabe, Lernfähigkeit und analytisches Denken. - Professionelles und freundliches Auftreten. - Wertschätzende Kommunikation mit Kunden und Interessenten. - Kenntnisse im Umgang mit Apple-Geräten von Vorteil. - Erfahrungen im Arztsoftware-Bereich oder der Medizinbranche sind von Vorteil, aber nicht zwingend erforderlich. - Interesse an einem kleinen Unternehmen mit flachen Hierarchien. - Deutschkenntnisse mindestens auf C1-Niveau. Benefits - Super Team und flache Hierarchien. - Job Crafting/individuelle Arbeitsgestaltung. - Flexible Arbeitszeiten. - Weiterentwicklungsmöglichkeiten. - Home Office/mobiles Arbeiten. - Team Events. - Förderung der physischen und psychischen Gesundheit. - Betriebliche Altersvorsorge. - Betriebliche Krankenversicherung. - Dienstradleasing/Jobrad. - Hardwareleasing. - Mitarbeiterrabatte. - Betreuungskosten- und Kita-Zuschuss. - Erholungsbeihilfe. - Essenszuschuss. - Fahrtkostenzuschuss. - Auslandsarbeit.

The Role This Level 2 IT Service Desk Engineer role will be part of the ION's US IT Service Desk primarily based in NYC (midtown). The IT team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills. User interactions will involve in-office walk ups, to users across the Americas via Teams chat, email, etc. While daily ticketing monitoring will be the norm, you will also be involved with larger projects running in parallel. Key Responsibilities - Administration of ION's ITSM Ivanti Neurons including logging of IT support calls received via walk ups, Teams, email, phone calls, etc. - Range from performing basic tasks (inventory of spare hardware, desk moves, etc) to the increasingly involved (building out of laptops for new hires, user management in Azure, FollowMe printing, troubleshooting of conference room tech, etc), and cross delving into other IT areas (basic network management, software deployments, etc) - General in-office user management (handling wifi issues, walk ups, etc) - Exercise professionalism and composure during interactions with executives and other higher level employees. Required Skills, Experience and Qualifications - At least 4 of years of solid experience in desktop support. Financial Services and Software Engineering environments preferred. - At least 1-2 years of Level 2 support required. - Basic network troubleshooting skills required. - Practical experience with Azure/M365, VMware. - JAMF is a plus - Certifications highly preferable (MSFT, CompTIA, ITIL) but not required. - BA or BS degree preferred Salary Range & Benefits: The estimated salary range is $65,000 - $80,000. Salary is negotiable depending on experience and skills. Our total rewards program is designed to support employee well-being and professional growth. We offer a competitive benefits package including a discretionary bonus, paid holidays, a 401(k), and comprehensive medical, dental, and vision coverage. Additional benefits include life insurance, short and long-term disability, Commuter FSA, Family Building Benefits, and more. All benefits are subject to eligibility requirements. About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. • Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

• Робота із семплами та посадкою на місці. • Контроль технічної відповідності. • Комунікація з фабриками. • Звітність і контроль якості. • Візити на нові виробництва для оцінки потенційного партнерства.

• Own and operate clinical systems as system owner, including access control, configuration, validation, and lifecycle management. • Ensure systems remain compliant with GxP regulations and internal SOPs, preserving data integrity and inspection readiness. • Lead requirements definition, solution design, and implementation planning with cross-functional stakeholders. • Provide Level-2 application support and vendor coordination for incident resolution and system enhancements. • Maintain and continuously improve system documentation, including validation deliverables, SOPs, and operational records. • Partner with Clinical Data Management to support data quality, flow, and operational needs. • Execute core system governance activities, including performance monitoring, upgrades, disaster recovery testing, access reviews, and license and vendor management. • Drive system adoption through training, documentation, and user enablement. • Support audits and regulatory inspections, including inspection responses, remediation, and CAPA closure. • Contribute to product roadmaps and release planning, balancing business value, regulatory risk, and technical feasibility. • Manage and maintain collaborative relationships with core business partners.