• Prepare and deliver Investor reporting packages and data files, including monthly, quarterly, annual, and ad‑hoc reports required by Investors. Ensure all reporting, certifications, remittances, and supporting documentation are accurate, complete, and submitted within required deadlines. • Reconcile and validate loan‑level data against Investor reports and servicing system records to ensure data integrity. Review Investor files, account reconciliations, payment activity, and wire instructions for accuracy, completeness, and compliance with Investor requirements. • Support and drive process automation and continuous improvement initiatives to enhance reporting efficiency, accuracy, and operational controls. • Assist in coordinating internal and external audits, including preparing documentation, managing timelines, and serving as a liaison with auditors and internal stakeholders. • Facilitate and support compliance‑related meetings by preparing agendas, documenting discussions, and tracking follow‑up actions to ensure timely completion. • Mentor junior team members by providing guidance, reviewing work, and contributing to team development and knowledge‑sharing initiatives. • Prepare recurring and ad‑hoc reports for senior leadership, highlighting trends, variances, risks, and key exceptions. • Collaborate with Finance, Asset Management, and other servicing teams to resolve reporting issues and support internal control requirements.

• Oversee strategy and ownership of data-informed decision-making across credit products, sales, business strategy, and finance. • Own KRI processes, including limit setting, model development, and scenario analysis to support proactive credit risk management. • Manage recurring BI and reporting routines related to credit risk, ensuring accuracy, timeliness, and compliance. • Act as the primary BI interface for credit products, sales, business strategy, and finance teams. • Development and delivery of dashboards, reports, and analytics that support credit risk monitoring and strategic decision-making. • Maintain adherence to regulatory and compliance standards in all credit risk reporting processes. • Coach and mentor BI analysts, fostering growth in business acumen and process excellence.

Role Description Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Business Applications Org: The Business Applications org builds and operates the internal systems that help Thumbtack run effectively at scale: Salesforce-centered workflows, admin tooling, and integrations that connect teams across the company. We are expanding that work into a broader internal platform for business workflows, with shared APIs, reusable integration patterns, and safe, auditable workflows for business-critical actions across systems. This org collaborates closely with engineering and business teams to turn complex internal needs into systems that are easier to operate, extend, and automate responsibly. The challenge: The company’s internal systems are becoming more connected, more automated, and more central to how teams serve customers, pros, and the business. As AI tools and agents become part of everyday work, Business Applications has an opportunity to shape how those capabilities support the workflows teams already rely on, and to help teams use them well. The challenge for this leader is to help the org build on its foundation of critical Salesforce-centered systems work while leading the transition into a broader internal platform. This role will require balancing urgent business needs with longer-term platform investments and building trust with stakeholders who depend on these systems every day. What you’ll do - Work with business partners to understand high-value operational problems and turn them into clear technical direction for the team. - Lead BusApps beyond Salesforce-centered delivery into a broader internal platform for business workflows, including the AI-enabled workflows emerging across the company. - Build the path from promising local prototypes and agent experiments to production capabilities that business teams can adopt safely. - Own the operating model for application administrators, business application developers, and software engineers as the org expands its technical scope. - Set priorities in a way that keeps critical business work moving while creating room for durable platform investments. Qualifications - Significant engineering leadership experience, including managing managers or senior technical leaders. - Ability to turn ambiguous business needs into clear technical strategy, durable roadmaps, and measurable outcomes. - Strong technical judgment for internal platforms that need to connect business workflows safely across multiple systems of record. - Experience leading internal platform or business applications teams that connect business workflows across systems of record. - Track record building high-performing teams through org design, role clarity, and leadership development. - Ability to earn trust with business partners while navigating priorities, tradeoffs, and adoption of new technical capabilities. - Practical experience bringing automation or AI-assisted workflows into production business processes, with the judgment to know where reliability, governance, and human review matter most. Expected salary ranges - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $310,300.00 - $401,500.00. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $279,700.00 - $361,900.00. - For candidates living in all other US locations, the expected salary range for this role is currently $263,500.00 - $341,000.00. - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Company Description Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ . We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Role Description The Business Intelligence Manager will be responsible for overseeing and enhancing the operations efficiency and effectiveness of our company. Your expertise in business intelligence and data-driven decision-making will be crucial in identifying opportunities for improvement, streamlining processes, and driving informed strategic choices. You will work closely with cross-functional teams to ensure seamless collaboration, efficient resource allocation, and achievement of key performance indicators. - Utilizes your experience in business intelligence tools and techniques to gather, analyze and interpret complex data sets - Provides actionable insights and recommendations to executive management for improved decision-making, resource allocation and process optimization - Identifies operational bottlenecks, inefficiencies, and areas for improvement within various departments - Develops and implements strategies to streamline processes, reduce costs and enhance overall operational performance - Collaborates with department heads and executive management to establish key performance indicators (KPIs) that align with the company’s strategic goals - Monitors and analyzes KPIs to identify trends, deviations and opportunities and provides regular reports to guide decision-making - Fosters effective communication and collaboration across departments to ensure smooth workflows and coordinated efforts - Works closely with teams such as Finance, Marketing, Sales, and Operations to align operations with overall business objectives - Leads and oversees the implementation of process improvement initiatives and operational projects - Defines project scope, objectives, timelines, and resource requirements to ensure successful execution within established parameters - Monitors resource allocation across departments to optimize staffing levels and allocation of assets - Makes recommendations for resource adjustments based on data driven insights - Identifies potential operational risks and develops mitigation strategies - Ensures compliance with industry regulations and company policies minimizing potential disruptions to operations - Stays updated on industry best practices, emerging technologies, and advancements in business intelligence - Applies knowledge to continuously enhancing operational processes and maintains a competitive edge - Other projects and duties as assigned Qualifications - Bachelor’s degree in related field - 5+ years’ experience in data analysis, business intelligence or a related field - Expertise in SQL, Excel and other data analysis tools - Strong understanding of statistical methods and modeling - Ability to develop creative solutions to complex problems - Service-oriented, and a collaborative influence style - Proven ability to craft and present a business analysis - Experience making decisions based on business metrics Requirements - Exceptional ability to deliver concise, incisive, logical written documents and has the presence to deliver recommendations effectively to demanding audiences - Ability to identify the organization’s strengths, weaknesses, opportunities and threats - Comfortable working in a diverse environment with the ability to deal with ambiguity while adapting easily to rapidly changing business conditions - Ability to adapt and adjust to changing situations - A high degree of self-confidence and perseverance and can earn the confidence of others - Ability to work quickly and efficiently, while under pressure - Excellent communication, presentation and project management skills - Ability to multitask and work toward several milestones on various projects simultaneously - Experience with knowledge of all state and local law - Competency with Microsoft Office Suite Required Physical Demands - Ability to stand, sit, use of hands to handle, feel, or reach with hands and arms - Ability to lift and/or move up to 25 pounds - Specific vision abilities required by this job include close vision and distance vision Work Environment - The noise level in the work environment is usually moderate Company Description Served with Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.