Role Description This course focuses on 21st century approaches to education which includes diverse ways of knowing from diverse sources. Students in this course integrate community-based learning in Ontario schools with seminars to explore education today and in the future. As an online course, the content and syllabus has already been created for the course. Qualifications - Master's degree in Education - Post-secondary teaching experience in Education - K-12 teaching experience in educational contexts in Ontario - Scholarship and/or leadership in Education - Teaching qualifications (OCT or equivalent) - Required Discipline: Education - Required Areas of Specialization: 21st century approaches to education - Qualifications - Other: Bachelor of Education and/or K – 12 teaching certification; teaching experience at the postsecondary level in an education program Requirements - CV (required) - Candidate Application Form (CAF) - Names and Contact Information for Referees (required for external applicants) - Evidence of Good Teaching (e.g., teaching philosophy; assessment practices; scholarship that informs your teaching; evaluations) - Verification of highest degree - Optional: Cover Letter, Teaching Dossier, Sample Course Outline Benefits - Salary: $10,212.40 Application Process To Apply: Please click the gold “Apply Now” button located on the top right hand side of the page. You will be asked to sign in if you have already created an account. If you are not a registered user you may create an account to apply to career opportunities. Once an account is created you will be able to sign in to apply for the position. This appointment is in accordance with the Contract Teaching Faculty and Part-time Librarians Collective Agreement, for which the Wilfrid Laurier Faculty Association (WLUFA) is the exclusive bargaining agent. All applicants are assessed using both the “Appendix H: Assessment of CTF Candidates under 13.6.1” in the collective agreement and the program specific rubric. Applications must be received by 23:59 local time of the date on the posting.

Role Description We are seeking an experienced Jira Administrator with a strong focus on Jira Service Management (JSM) to support and enhance our IT service management (ITSM) processes. The ideal candidate will be responsible for configuring, administering, and optimizing Jira Service Management to improve workflows, automation, and reporting for IT support and business teams. Key Accountabilities/Deliverables: - Jira Administration & Configuration: - Manage and maintain Jira, Jira Service Management (JSM), and associated Atlassian tools. - Configure Jira workflows, custom fields, permission schemes, notification schemes, SLAs, and automation rules. - Implement and customize Jira Service Management (JSM) request types, queues, portals, and knowledge bases. - Maintain user access controls, security settings, and group permissions in alignment with IT policies. - Service Management & ITSM Support: - Design, implement, and optimize ITSM processes such as incident management, change management, problem management, and request fulfillment using Jira Service Management. - Configure and manage Service Level Agreements (SLAs) and escalation rules to ensure timely incident resolution. - Develop and maintain customer-facing and internal service portals for streamlined ticket submission and tracking. - Collaborate with IT and business teams to automate service workflows and improve efficiency. - Integration & Automation: - Integrate Jira Service Management with third-party applications (e.g., Confluence, Slack, Microsoft Teams, monitoring tools). - Implement automation for repetitive tasks, approvals, and notifications using Jira Automation Rules and Scriptrunner. - Work with DevOps teams to integrate Jira with CI/CD pipelines and version control systems like Git. - Reporting & Analytics: - Develop dashboards and reports for IT service performance, ticket trends, SLA adherence, and team productivity. - Provide insights and recommendations to improve ITSM efficiency based on data-driven analysis. - User Training & Support: - Conduct training sessions for Jira users, IT teams, and stakeholders on best practices and tool usage. - Provide Tier 2/3 support for Jira and JSM-related issues, ensuring minimal disruption to service teams. - Technical Knowledge and Understanding: - Knowledge of Jira Insight Asset Management and its application in IT asset tracking. - Experience with Jira Data Center and cloud migrations. - Familiarity with Atlassian Access and user identity management. Qualifications - 3+ years of experience as a Jira Administrator, with a strong focus on Jira Service Management. - Hands-on experience configuring Jira workflows, automation, SLAs, and service portals. - Strong understanding of IT Service Management (ITSM) principles and frameworks (e.g., ITIL). - Experience integrating Jira with third-party tools such as Confluence, Slack, and monitoring systems. - Proficiency in JQL (Jira Query Language), scripting tools (Scriptrunner, Groovy), and API integrations. - Experience working in Agile and DevOps environments is a plus. - Jira certifications (e.g., Atlassian Certified Jira Administrator) are highly desirable. Requirements - The expected pay range for the role is $000 - $000. The specific offer will depend on an applicant’s skills and experiences. - The disclosed pay range estimate may also be adjusted for the applicable geographic differential for the location in which the position is filled. - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position. Benefits - Competitive salary and opportunities for professional development and advancement. - Medical, dental, vision, and life insurances. - Short and long-term disability. - Company-match of 100% of a 6% contribution 401(k) plan. - Employee Assistance Plan. - Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program.

• Fornece suporte de Gerenciamento de Identidade e Acesso (IAM) • Realiza o monitoramento e gerenciamento diário de chamados de suporte • Soluciona problemas em sistemas e ambientes de host • Avalia, recomenda e implementa soluções de segurança • Gerencia as atividades do ciclo de vida do usuário • Realiza reuniões com clientes para alinhar necessidades • Colabora com equipes internas e fornecedores • Mantém registros de sistema e documentação precisa • Auxilia os usuários do sistema criando guias de instruções • Apoia iniciativas de conformidade, segurança e governança

• Work with applicable business units to offer areas of improvement • Implement, manage, and maintain input forms, business rules, major releases, loan programs, disclosures, HMDA support, investor suspense requests, DMI export, servicing transfers, warehouse data tapes, and archive loan strategy • Evaluate the Encompass system, CCM’s integrations, and CCM’s business workflow for process-flow improvement • Design and implement approved change requests by creating or enhancing Encompass settings • Employ problem-solving skills to understand, interpret, troubleshoot, and resolve system functionality issues • Ensure deadlines are met and update the project management system • Keep up to date on key Encompass trends and forthcoming Ellie Mae initiatives • Work closely with the .Net Team and Product Manager on incoming requests • Serve as an escalation point for general inquiries and troubleshooting requests from Support