• Design, develop, and deliver virtual training programs for new and existing staff across Operations. • Train employees using established claims systems, processes, and procedural documentation. • Inspire, coach, and motivate employees to achieve performance and quality goals. • Identify training needs and develop appropriate curriculum and learning tools. • Communicate training progress and outcomes to leadership in a timely and clear manner. • Create and maintain training materials, including handouts, guides, and job aids. • Conduct training needs assessments and operational audits to identify opportunities for development. • Collaborate with operational teams to draft, revise, and certify organizational policies and procedures. • Integrate procedural updates into training programs on an ongoing basis. • Lead ongoing training initiatives related to system releases, new clients, or process improvements. • Demonstrate strong presentation skills and a customer-service-oriented approach.

• Own day-to-day clearing, settlement, margining, and position reconciliation across CDE • Lead relationships with external clearinghouses, clearing members, FCM counterparties, and regulators • Drive the development and continuous improvement of clearing procedures, controls, and risk frameworks • Partner with Product and Engineering to ensure clearing infrastructure supports new product launches • Build and scale a high-performing clearing operations team • Support regulatory filings, DCO/FCM governance requirements, and audit responses

• Map, model, analyze and redesign business processes using BPMN. • Conduct interviews, workshops and elicitation sessions with business areas and stakeholders. • Identify bottlenecks, inefficiencies, operational risks and opportunities for process improvement. • Produce AS-IS and TO-BE process flows, ensuring standardization and adherence to best practices. • Prepare functional documentation, operational procedures and executive materials related to processes. • Define and monitor process performance indicators (KPIs), proposing continuous improvements. • Collaborate with multidisciplinary teams, integrating operational, technical and technology areas. • Support process governance initiatives, change management and the promotion of a continuous improvement culture.

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