• Respond to user inquiries across our support channels with speed, empathy, and accuracy. • Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade. • Advocate for users internally by surfacing recurring problems so we can fix root causes. • Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow. • Contribute ideas and improvements that help the support team scale for the future.

Role Description Soracom is seeking a Customer Success Engineer / Architect to serve as the technical counterpart to our Customer Success Managers (CSMs) for strategic and high-growth accounts. This role is focused on post-sales technical engagement, with the primary objective of diving deep into existing customer deployments, understanding technical architectures and market environments, and driving retention and net revenue expansion. In this role, you will: - Partner closely with customers to optimize their use of Soracom services. - Identify new opportunities for value creation and expand overall share of wallet. - Act as a trusted technical advisor, solution architect, and strategic partner to customers operating in complex IoT environments across various industries. This position requires strong technical fluency combined with business awareness. You should be comfortable translating architectural recommendations into measurable business outcomes, helping customers achieve both technical success and commercial value. Success in this role will be measured by customer satisfaction, retention, and growth, including up-selling and cross-selling opportunities, as well as your contribution to broader sales and business objectives. Qualifications - 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles. - Strong ability to explain complex technical concepts clearly to both technical and non-technical audiences. - Solid technical foundation in networking, cloud, and/or software development. - Demonstrated problem-solving and troubleshooting skills in complex systems and environments. - Ability to manage multiple priorities and work effectively across parallel customer engagements. - Strong interpersonal and communication skills, with experience collaborating across diverse and global teams. - Curiosity and a continuous learning mindset, with a willingness to explore new technologies and approaches. - Experience using AI tools to improve personal productivity and enhance customer engagement. - Excellent written, verbal, and presentation skills. - Willingness to travel as needed. - Bachelor’s degree in Computer Science or equivalent practical experience. Requirements - Experience working within IoT ecosystems, including device, connectivity, and cloud integration. - Experience developing or integrating both hardware and software solutions. - Familiarity with public cloud platforms and services such as AWS, Azure, or GCP. - Experience configuring and working with cellular hardware, including modules and gateways. - Strong understanding of network infrastructure concepts, including routing, switching, and firewalls. - Experience with APIs, system integrations, and data flow between distributed systems. - Familiarity with cellular technologies such as LTE, 5G, and eSIM. - Experience in solution architecture, technical consulting, or similar customer-facing engineering roles. Benefits - Fully remote work, must reside in the USA. - Remote-first work environment for employees based in the United States. - Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration. - Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work. - Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges. - Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure. - Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan. - Comprehensive health benefits including medical, dental, and vision coverage. - Retirement benefits, including a 401(k) plan and company match. - Life insurance, including basic, voluntary, and AD&D coverage. - Paid time off, including vacation, sick leave, volunteer time and company-observed holidays. - Family-friendly benefits, including maternity, paternity, and parental leave. - Short-term and long-term disability benefits. - Employee stock option program.

• Kundenbetreuung im Bereich KFZ-Versicherung • Kompetente Bearbeitung aller Anfragen im Kundenservice • Steigerung der Kundenzufriedenheit

Role Description The Customer Service Associate Representative provides support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments. The role also includes researching claims, documenting interactions, and assisting team members as needed. Essential Job Functions - Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims. - Provide clear, accurate, and timely responses to information requests. - Document all calls in Chronolog by summarizing key points of each conversation. - Return messages from designated voicemail boxes. - Read, interpret, and apply plan documents, new amendments, and updates for multiple clients. - Meet with clients as needed to assist with questions about their health benefit plans. - Support team members and cross‑functional partners as requested. - Log faxed claims and enter fax information into Chronolog. - Return misdirected claims to the appropriate provider. - Assist members with navigating the website. - Meet or exceed company standards for quality and production. - Maintain punctual and reliable attendance. - Support claim information research and identification. - Assist with provider record maintenance tasks. - Index claims and correspondence batches. - Complete responsibilities assigned for specific client groups. - Aid in employee training and cross‑training. - Research and prepare refund documentation. Quality Assurance Measurements - Consistently meet or exceed company standards for production, quality, and audit performance. Qualifications - High school diploma or GED required. - Basic computer and customer service experience. - Excellent verbal and written communication skills. - Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software. - Minimum typing speed of 45 wpm. - Strong listening skills and attention to detail. - Basic mathematical competency. - High interpersonal skills and the ability to work collaboratively. - Ability to organize and recall large amounts of detailed information. - Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations. - Professional attitude with the ability to project a positive image in all work environments. - Commitment to privacy and confidentiality standards. - Flexibility to work under pressure and meet deadlines. - Strong problem‑solving abilities with professionalism and patience. Benefits - Hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. - Eligibility to participate in an annual bonus plan. - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.