• Own the Customer Lifecycle: Manage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contact. • Drive Expansion: Proactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goals. • Partner on Value: Work closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growth. • Mitigate Risk: Monitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threat. • Use Data and AI: Leverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategy. • Collaborate Cross-Functionally: Partner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the business. • Act as a Customer Advocate: Represent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedback.

Role Description We are seeking a highly organized and client-focused Account Manager to support the onboarding and implementation of employer groups served by Stella Health Navigators. This role ensures a smooth transition from implementation through go-live by coordinating across internal teams, external partners, and client stakeholders. - Lead onboarding coordination for new employer groups, including implementation planning, readiness validation, and go-live execution. - Partner with GBS and Operations teams to transition new clients from presale to active service, ensuring a seamless handoff and ongoing service. - Support client onboarding activities including plan setup, eligibility alignment, and initial service delivery coordination. - Maintain onboarding timelines and ensure milestones are met. - Facilitate meetings and track action items. - Serve as primary client contact during onboarding. - Build relationships with clients and brokers. - Ensure program readiness across data, communications, and workflows. - Coordinate with internal and external stakeholders. - Identify risks and drive resolution. - Proactively engage clients and operations through regular communication (meetings, check-ins, service reviews) to ensure alignment and satisfaction. - Document processes and support continuous improvement. Qualifications - Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. - License required. - Able and willing to travel approximately 25% of the time. Requirements - 3–5 years in account management, implementation, or healthcare client services. - Strong understanding of health plans and benefits. - Ability to manage multiple projects. - Strong communication and organizational skills. - Experience with TPAs or navigation programs. - Familiarity with data integrations and eligibility feeds. - Experience supporting healthcare program launches. - Proficiency in Microsoft 365 tools. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

• Oversee day-to-day communication and problem resolution for all assigned customers following handoff from assigned Military Account Manager. • Partner with assigned Military Account Manager to secure pricing agreements with suppliers, obtaining and submitting quotes to customers. • Educate new customers on the ordering process and registration. Manage customer complaints or issues to timely resolution. • Update the RMS system during status changes from quote to order • Maintain regular follow-up with customers on pending orders and additional opportunities under the TLS Programs. • Obtain necessary sign offs to release orders for invoicing. • Process award notifications in system. • Deliver training and support to new Inside Account Representative and Military Account Managers on all job-related processes and systems. • Oversee executive level opportunities and key business segments.

Role Description As one of the nation’s largest and most trusted moving companies, College H.U.N.K.S. Hauling Junk & Moving is expanding its long-distance moving operations nationwide. We are seeking an experienced Long Distance Move Dispatcher to join our Operations team and help coordinate the successful execution of long-distance household goods shipments across our network. This role is critical in ensuring smooth, compliant, and efficient dispatching of crews, equipment, and resources while delivering an exceptional customer experience. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and has experience managing household goods and/or long-distance move dispatch operations. - Lead daily dispatch operations, ensuring the timely and efficient scheduling of crews, vehicles, equipment, and resources for long-distance household goods shipments. - Coordinate and manage shipments from booking through delivery, maintaining real-time visibility into active moves and ensuring service commitments are met. - Review move requirements and assign crews based on experience, certifications, capacity, operational needs, and compliance requirements. - Manage dispatch schedules, routes, driver assignments, shipment timelines, and load board opportunities to maximize efficiency and profitability. - Monitor move progress and proactively resolve scheduling conflicts, delays, service issues, and other operational challenges. - Accept and manage shipments through load boards and transportation management systems. - Ensure all shipment documentation is complete, accurate, compliant, and submitted on time in accordance with FMCSA regulations, Department of Transportation requirements, and company policies. - Coordinate shipment updates, status changes, and operational communications with field teams, sales partners, franchise owners, customers, and other stakeholders. - Serve as the primary point of contact for field Captains, drivers, and moving crews throughout the move lifecycle, providing guidance and support to ensure successful execution. - Analyze schedules, routes, utilization, and operational performance metrics to identify trends, improve efficiency, and optimize resource allocation. - Support issue resolution, customer recovery efforts, and continuous process improvement initiatives to enhance service quality and operational effectiveness. - Prepare operational reports, shipment summaries, performance metrics, and other documentation as required. - Assist in the development and refinement of dispatch processes, procedures, training materials, and best practices. - Support special projects and additional operational initiatives as assigned. Qualifications - High School Diploma or GED required. - Minimum of 2+ years of experience in moving, dispatching, logistics coordination, transportation operations, household goods moving, or related industries. - Knowledge of transportation scheduling and dispatch operations. - Experience coordinating multiple moving crews, shipments, or transportation resources simultaneously. - Strong organizational skills with the ability to manage competing priorities in a fast-paced environment. - Excellent verbal and written communication skills. - Proficiency with Microsoft Office and dispatch, logistics, or transportation management systems. - Ability to make sound decisions under pressure and adapt quickly to changing priorities. - Legally authorized to work in the United States. Preferred Qualifications - Experience dispatching long-distance household goods shipments. - Experience with military moves, government shipments, or GSA-related transportation services. - Knowledge of FMCSA regulations and transportation compliance requirements. - Experience utilizing load boards and shipment management platforms. - Familiarity with moving industry operations and customer service best practices. What Success Looks Like - Crews and resources are dispatched accurately and on time with minimal scheduling conflicts. - Long-distance moves are executed efficiently, safely, and in compliance with applicable regulations. - Communication with field teams and customers is proactive, timely, and effective. - Shipment documentation is accurate, complete, and submitted on schedule. - Operational issues are identified early and resolved before impacting customer satisfaction. - Dispatch efficiency, resource utilization, and on-time performance consistently meet or exceed established goals. - Continuous improvement recommendations contribute to operational excellence and business growth. Benefits - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Parental leave - Training & development - Vision insurance - Wellness resources This is a remote position.