• Conduct research on market trends, regulatory updates, and competitor payment product features relevant to BPay • Assist in preparing internal reports, dashboards, and data summaries for weekly reviews and stakeholder updates • Support documentation of operational processes, SOPs, and compliance checklists • Help track and follow up on open action items, task updates, and process improvement tickets • Coordinate minor cross-team requests and fill in operational process updates as directed • Assist with data gathering and formatting for compliance and ops audits

• Execute and manage regulatory submissions across primary, secondary, and external testing labs; track lab turnaround times and provide monthly metrics on submission volume and total testing costs. • Own and enforce the change management process for all platform changes requiring regulatory notification or approval; maintain accuracy of regulated change repositories and approval status across all active jurisdictions. • Develop and maintain current knowledge of submission and change management requirements for each licensed jurisdiction; update internal documentation as regulatory requirements evolve. • Support TC Operations activities including JIRA ticket review, compliance order management tracking, and quarterly project milestone management. • Serve as an operational point of contact for internal engineering, product, and QA teams on compliance requirements; interface with external regulators, independent testing labs, and vendors as required. • Identify and recommend opportunities for automation and process improvement within submission and change management workflows to support jurisdictional growth and operational efficiency. • Contribute to assurance monitoring activities during lower-volume submission cycle periods in collaboration with the broader Technical Compliance team. • Partner with Product and Technology teams during grooming and sprint planning to identify technical compliance requirements for new product development; ensure regulatory obligations are captured and incorporated prior to development commitment. • Review platform source code and collaborate directly with development and QA teams to evaluate bugs, code changes, and platform enhancements for regulatory impact; validate that software builds meet applicable jurisdictional technical standards prior to submission or deployment. • Assess and assign regulatory criticality classifications to development work items, determining the appropriate notification pathway and regulatory disclosure obligations for each change across applicable jurisdictions. • Provide timely compliance review of incidents and emergency change requests; evaluate regulatory exposure, document findings, and coordinate with engineering and compliance leadership to ensure any required regulator notifications or remediation actions are completed within required timeframes.

• Shape Jumio’s regulatory narrative across key verticals, including financial services, iGaming, marketplaces, and crypto • Act as the bridge between regulation, product, and GTM execution • Position Jumio as the trusted authority in identity intelligence and compliance to drive pipeline and revenue • Monitor and anticipate global regulatory developments, including eIDAS 2.0, AI Act, DORA, and AML/KYC evolution • Translate regulatory change into GTM plays, target segments, and sales priorities • Equip teams with “what this means for the customer” messaging • Partner with Sales and Marketing to align regulatory triggers to pipeline generation • Translate regulatory requirements into industry-specific GTM narratives across financial services, crypto, iGaming, mobility, payments, marketplaces, and digital platforms • Collaborate with Product Marketing to build use-case-driven positioning, including onboarding, age verification, fraud prevention, and lifecycle monitoring • Enable field teams with clear articulation of “why buy now” driven by compliance requirements • Develop sales enablement assets, including battlecards, objection handling, and regulatory-triggered outreach plays • Support strategic deals by joining key customer conversations and providing regulatory credibility and assurance • Enable Customer Success to drive expansion through regulatory change events • Define, evolve, and promote Jumio’s market narrative around digital identity, trust, compliance, and regulatory innovation. • Engage in industry events, speaking engagements, and media opportunities to strengthen Jumio's market position.

Role Description The Senior Compliance Coordinator conducts and coordinates reviews of BJCMG specialty provider documentation to ensure accuracy of services billed. This position prepares reports of findings to be presented to providers and develops educational opportunities for new and existing providers on federal and state regulations, documentation guidelines, and coding training to ensure compliance with governmental regulations. Additionally, the Senior Compliance Coordinator collaborates with departments to provide appropriate education to staff regarding compliance and privacy of protected health information. Responsibilities - Researches, analyzes, and responds to inquiries regarding compliance, inappropriate coding, denials, and billable services. - Interacts with specialty providers regarding billing and documentation policies, procedures, and regulations. - Develops and/or presents educational training material to specialty providers and coders based on findings and trends. - Interacts with government agencies/contractors, management, employees, and others to ensure understanding of compliance initiatives. - Conducts and coordinates routinely scheduled reviews of BJCMG specialty providers' documentation for accuracy of coding and physical presence. - Conducts focused reviews based on the Compliance Department's annual work plan and monitors trends across the organization. - Provides guidance and serves as mentor to fellow coordinators related to the audit process, coding, billing, and compliance. - Supports the HIPAA liaison by tracking and conducting employee investigations when requested. Qualifications - High School Diploma or GED - 5-10 years of experience - No supervisory experience required - CCS/CPC certification Preferred Qualifications - Associate's Degree in Business/HC Admin/related field - RHIA/RHIT certification Benefits - Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date - Disability insurance paid for by BJC - Annual 4% BJC Automatic Retirement Contribution - 401(k) plan with BJC match - Tuition Assistance available on first day - BJC Institute for Learning and Development - Health Care and Dependent Care Flexible Spending Accounts - Paid Time Off benefit combines vacation, sick days, holidays, and personal time - Adoption assistance