• Community management, including direct interaction with our customers • Optimization of our sales structures and processes • Independent execution of sales activities and marketing initiatives • Creative support for social media communications • Communication with new contacts and maintenance of customer data • Support in brand building through implementation of an engaging communication strategy • Contributing to the standardization and structuring of our sales process

• Produce compelling content and copy in Italian and English: blog posts, white papers, customer case studies, social posts, sales enablement materials, and email campaigns. • Own the editorial calendar in close collaboration with the Marketing and Sales teams, with a focus on lead generation and brand building. • Update and optimise local website content on an ongoing basis. • Build and nurture relationships with tech and business media in your market — pitching story ideas, coordinating press releases, and managing media coverage. • Handle internal communications for the local team, ensuring alignment with global messaging and company culture. • Plan, organise, and execute local events: trade shows, webinars, and partner activations. • Maintain a strong brand presence at the key B2B events in your market — targeting around 15 well-chosen events per year. • Manage and grow the brand's social media presence (LinkedIn, X, Instagram) through organic campaigns, aiming for at least two posts per week. • Track campaign performance against KPIs using analytics tools and continuously optimise based on data. • Adapt the GTM strategy to your market and its buyer personas. • Act as the key bridge between global marketing and your local market — surfacing local insights, flagging market nuances, and ensuring global initiatives land effectively on the ground. • Drive cross-functional communication with Sales, Product, Customer Success, and Leadership — aligning local marketing initiatives and making sure the needs of your market are understood across the organisation. • Localise global campaigns for your market — going well beyond translation to adapt messaging, channels, formats, and timing to local behaviours and cultural context. • Brief, manage, and quality-control a network of external partners (creative, PR, events, media buying) in close collaboration with the central marketing team.

• Produce compelling content and copy in German and English: blog posts, white papers, customer case studies, social posts, sales enablement materials, and email campaigns. • Own the editorial calendar in close collaboration with the Marketing and Sales teams, with a focus on lead generation and brand building. • Update and optimize local website content on an ongoing basis. • Build and nurture relationships with tech and business media in your market — pitch story ideas, coordinate press releases, and manage media coverage. • Handle internal communications for the local team, ensuring alignment with global messaging and company culture. • Plan, organize, and execute local events: trade shows, webinars, and partner activations. • Maintain a strong brand presence at the key B2B events in your market — targeting around 15 well-chosen events per year. • Manage and grow the brand's social media presence (LinkedIn, X, Instagram) through organic campaigns, aiming for at least two posts per week. • Track campaign performance against KPIs using analytics tools and continuously optimize based on data. • Adapt the go-to-market (GTM) strategy to your market and its buyer personas. • Act as the primary link between global marketing and your local market — surface local insights, flag market nuances, and ensure global initiatives land effectively on the ground. • Drive cross-functional communication with Sales, Product, Customer Success, and Leadership — align local marketing initiatives and ensure the needs of your market are understood across the organization. • Localize global campaigns for your market — going beyond translation to adapt messaging, channels, formats, and timing to local behaviors and cultural context. • Brief, manage, and quality-control a network of external partners (creative, PR, events, media buying) in close collaboration with the central marketing team.

Role Description Trillium Health Resources has a career opening for a Contracts Monitoring Coordinator to join our team! This position is responsible for monitoring contracts with certain providers and contractors in accordance with guidelines set forth within the contract. Monitoring of the contract is also to ensure compliance with the contract, state and federal regulations as well as our agency’s policies and procedures. The position is accountable for contract performance activities for their assigned caseload of providers/contractors. This position will be responsible for maintaining communication with and updating the Associate Vice President of Contracts and the Contracts Manager-Monitoring on legal, regulatory, and other trends and needs, with respect to their caseload. This position is the lead for their assigned caseload and will assist providers as needed in resolving invoicing or other contractual problems including making connections with other Trillium teams. This position facilitates resolution of contractual and operational issues to enhance contract performance. On a typical day, you might: - Provide oversight of assigned provider contracts and/or agreements as well as the ongoing contract monitoring of assigned contracts for compliance. - Receive, review, and compile provider reporting to ensure reporting meets the requirements of the contract and participate in annual contract reviews. - Communicate and act as a liaison with assigned providers/contractors regarding problems with contracts and/or payment of contracts. - Perform periodic and specific reviews of metrics in an effort to maximize contract performance and continuous improvement. - Educate providers regarding performance requirements set forth in the contract for program-specific performance measures. Qualifications - High School Diploma/GED and six (6) years’ experience working in a business, health care or behavioral health care setting or environment where contracts and subcontracts are used extensively to provide services; - OR Associate’s degree and four (4) years’ experience working in a business, health care or behavioral health care setting or environment where contracts and subcontracts are used extensively to provide services; - OR Bachelor’s degree and two (2) years’ experience working in a business, health care or behavioral health care setting or environment where contracts and subcontracts are used extensively to provide services; - OR Equivalent combination of education/experience. - Must have a valid driver’s license. - Must reside within North Carolina. - Must be able to travel within catchment as required. Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. Company Description Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.