Gusto, formerly known as ZenPayroll, is a privately-held financial services company dedicated to revolutionizing how businesses handle employee benefits. Gusto
Staff Software Engineer, AI Developer Tools
Location
Colorado + 3 moreAll locations: Colorado | Washington | New York | California
Posted
4 days ago
Salary
$180K - $245K / year
Seniority
Senior
Job Description
Staff Software Engineer, AI Developer Tools
Gusto
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy. AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: As a Staff Engineer on the Developer Productivity - AI Developer Tools team, you will be the architectural anchor shaping the AI platform that accelerates engineering across Gusto. You will redefine how our entire engineering organization builds, tests, and ships software by architecting a highly secure, context-aware, "AI-native" development lifecycle. Your mission is to eliminate developer friction through AI tools, multi-agent systems, and intelligent automation. Whether you are building bespoke internal coding assistants, automating sprawling codebase refactors, or deploying AI to self-heal CI/CD pipelines, your work will directly multiply the velocity of hundreds of builders. Help us drive developer productivity by building the next generation of AI tools. About the Team: The AI Developer Tools team is a specialized team within Developer Productivity. We believe AI is the next great leap in software craftsmanship. Our goal is to provide every builder at Gusto with a suite of "superpowers" tools that deeply understand our codebase and absorb operational toil so engineers can focus on creative problem-solving. We treat our fellow engineers as our primary customers, prioritizing developer experiences that are not just powerful, but absolutely delightful to use. Here’s what you’ll do day-to-day: - Architect AI Core Infrastructure: Design, scale, and maintain the internal platform and APIs that integrate LLMs into the developer workflow, with a heavy focus on autonomous agents, custom retrieval-augmented generation (RAG), and smart context-delivery systems. - Drive Technical Leadership & Vision: Establish engineering best practices for building with AI at Gusto, including robust evaluation frameworks (evals), guardrails for code safety, and strategies for optimizing model latency and token spend. - Collaborate & Evangelize: Partner closely with product engineering teams to uncover systemic friction points, and collaborate with core Infrastructure and Security teams to ensure all AI tooling is scalable, compliant, and secure. - Optimize Feedback Loops: Identify and eliminate critical bottlenecks in the local-to-production lifecycle at scale across Gusto. - Maintain Enterprise Reliability: Treat AI infrastructure with production-grade rigor. Monitor system health, diagnose complex integration or networking issues, and mitigate model drift or downtime. Here’s what we're looking for: - 8+ Years of Systems Expertise: You are a seasoned engineer who is highly comfortable navigating massive, complex codebases and delivering production-grade, distributed software. - Production AI Experience: You have a proven track record of moving AI beyond prototypes. You possess a deep understanding of prompt engineering, fine-tuning, RAG architectures, and orchestrating multi-agent workflows. - Developer-First Mindset: You are passionate about Developer Experience and Productivity. You intuitively understand what makes an internal tool frictionless, fast, and empowering for other engineers. - Strategic Execution: You don't just build wrappers; you think deeply about data privacy, security, cost management, and systemic reliability when deploying AI solutions. - Exceptional Communication: You can seamlessly translate bleeding-edge AI capabilities into clear, actionable infrastructure strategies, mentoring junior engineers and aligning cross-functional stakeholders along the way. - Working as a Team: You work across team boundaries and bring other teams and groups along with you towards our strategic vision. Our cash compensation amount for this role is targeted at $180,000/yr to $200,000/yr in Denver & most remote locations, $220,000/yr to $245,000/yr for San Francisco, New York & Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
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• Lead and oversee the AI team in designing, developing, and deploying AI and machine learning models and solutions. • Define and execute the AI strategy aligned with business goals and emerging industry trends. • Collaborate with cross-functional teams including data science, engineering, product management, and business units to identify AI-driven opportunities and deliver impactful solutions. • Manage AI projects ensuring timely delivery, quality, and alignment with organizational objectives. • Mentor and develop the AI team by fostering skills growth, collaboration, and innovative thinking. • Stay abreast of the latest AI research, tools, and methodologies and assess their applicability to business problems. • Communicate complex AI concepts clearly to non-technical stakeholders to facilitate informed decision-making. • Advocate best practices for AI ethics, data privacy, and security within the organization.
- Lead and mentor a cross-functional engineering team, fostering a culture of collaboration, innovation, and continuous improvement, with a strong focus on AI adoption. - Drive the design, implementation, and evolution of AI-powered solutions, particularly AI agents, to enhance software development workflows, developer productivity, and operational efficiency. - Act as a hands-on technical leader, actively contributing to system design, code reviews, and the development of AI-driven capabilities integrated into the platform. - Identify and prioritize high-impact opportunities to leverage AI across the software development lifecycle, including code generation, testing, debugging, incident analysis, and documentation. - Architect and implement scalable and secure systems that combine traditional backend engineering with AI components (e.g., LLM integrations, RAG pipelines, agent-based workflows). - Collaborate with product, engineering, and business stakeholders to define AI use cases aligned with company goals and deliver measurable impact. - Establish best practices for building, evaluating, and maintaining AI systems in production, including observability, performance, cost control, and reliability. - Drive the adoption of AI tools and practices across engineering teams, acting as a mentor and enabler for developers to effectively leverage AI in their daily work. - Ensure that AI implementations comply with security and regulatory requirements (e.g., PCI DSS, GDPR, DORA), especially in the context of sensitive financial data. - Mitigate technical risks related to both traditional systems and AI components, ensuring platform stability, resilience, and trustworthiness. - Contribute directly to the development of high-quality, high-performance software solutions, maintaining a strong hands-on involvement. - Diagnose and resolve complex issues in production environments, including those involving AI systems and agent-based workflows. - Drive technical decision-making, balancing innovation in AI with long-term scalability, maintainability, and business impact. - Drive technical decision-making, balancing long-term scalability with immediate business needs. - Foster a culture of innovation, collaboration, and accountability across technical teams.
AI Engineer
Lucidya | لوسيدياThe leading Customer Experience Management platform geared towards Arab.
Role Description As an AI Engineer, you will design, develop, and deploy AI-driven solutions that solve real-world business challenges. You will work across the full AI lifecycle—from data preparation and model development to deployment, monitoring, and optimization—while collaborating closely with product managers, software engineers, and domain experts. This role is ideal for engineers with hands-on experience in machine learning and Generative AI who are passionate about building production-ready AI systems and delivering measurable business impact. AI Development & Deployment - Design, develop, and optimize machine learning and deep learning models for production environments. - Build AI-powered features and services that address customer and business needs. - Own the end-to-end AI lifecycle, including data exploration, model development, evaluation, deployment, monitoring, and continuous improvement. - Perform model evaluation, error analysis, and performance optimization to ensure reliability and accuracy. Generative AI & LLM Applications - Develop and enhance AI applications powered by Large Language Models (LLMs). - Build Retrieval-Augmented Generation (RAG) systems, semantic search solutions, and AI assistants. - Work with embeddings, vector databases, and modern AI orchestration frameworks. - Evaluate and improve model outputs for quality, relevance, latency, and user experience. Production Engineering - Deploy and maintain AI services in cloud and containerized environments. - Build scalable APIs and inference pipelines for real-time and batch processing workloads. - Monitor AI systems in production and troubleshoot performance or reliability issues. - Collaborate with engineering teams to integrate AI capabilities into customer-facing products. Collaboration & Innovation - Partner with Product, Engineering, Data, and Customer Success teams to translate business requirements into AI solutions. - Contribute to technical discussions, design reviews, and AI best practices. - Stay up to date with emerging AI technologies and recommend practical innovations that create business value. Qualifications - 2–4 years of professional experience in Artificial Intelligence, Machine Learning, Data Science, or related engineering roles. - Proven experience developing and deploying AI or machine learning solutions into production environments. Requirements - Strong proficiency in Python. - Experience with machine learning and deep learning frameworks such as PyTorch or TensorFlow. - Solid understanding of machine learning fundamentals, model evaluation techniques, and performance optimization. - Experience building AI applications using Large Language Models (LLMs). - Familiarity with Retrieval-Augmented Generation (RAG), embeddings, and vector search concepts. - Experience building APIs using FastAPI, Flask, or similar frameworks. - Understanding of software engineering best practices, version control, and testing methodologies. - Experience deploying AI models into production environments. - Familiarity with Docker and cloud platforms such as AWS, Azure, or GCP. - Understanding of monitoring, observability, and AI system reliability. - Strong analytical and problem-solving abilities. - Excellent communication and collaboration skills. - Ability to work effectively in a fast-paced, cross-functional environment. Preferred Qualifications - Experience with LangChain, LangGraph, LlamaIndex, or similar AI orchestration frameworks. - Experience working with vector databases such as Pinecone, Qdrant, ChromaDB, Weaviate, or FAISS. - Exposure to agent-based AI systems and workflow automation. - Experience with MLOps practices, CI/CD pipelines, and model monitoring. - Experience with computer vision, multimodal AI, recommendation systems, or NLP applications. - Familiarity with self-hosted open-source models and modern inference frameworks. What Success Looks Like - Deliver production-grade AI solutions that create measurable business impact. - Contribute to Lucidya's next generation of AI-powered products and capabilities. - Improve model performance, reliability, and scalability across AI services. - Collaborate effectively with engineering and product teams to bring AI innovations to market. - Continuously expand Lucidya's AI capabilities through practical experimentation and execution.




