Role Description Looking for a hands-on behaviour change and UX expert to anchor product development and adoption in user insights and behavioural science. You will take ownership of user research and behaviour-led design across our products and services. You will partner with product teams to make development farmer-first and with marketing and operations teams to ensure smoother adoption among farmers and team. Job Type: Full Time Location: Hyderabad/Remote Reporting to: VP of Product Level: Sr. Manager / Head Key Responsibilities - Lead user research with farmers and field staff to understand behaviours and adoption barriers, and translate into product direction. - Design and iterate user experiences based on real usage and feedback. - Apply behaviour change principles to product design and rollout to drive adoption and sustained use. - Partner with Product and Engineering to turn research insights into improvements. - Work with Marketing and Operations on behaviour-led onboarding and adoption strategies for farmers and internal staff. - Stay hands-on through pilots and scale-up, maintaining learning loops as products scale. Qualifications - Experience in user research, product design, behavioural design, or related roles. - Strong understanding of behaviour change concepts and experience in applying them. - Experience working with various teams to translate research and conceptual insights into actions and getting them implemented. - Comfort (and enjoyment) with field-based research and direct interaction with users. - Experience with technology products in addition to physical services. Nice-to-Haves - Experience working with rural users or farmer-facing products. - Background in agriculture, livelihoods, development, or social impact sectors. - Experience in taking early-stage or prototype products from concept to scale. Hiring Process - Apply on jobs.kheyti.com - Initial call - Panel interview with product team - Field visit + Final interview - Reference checks

• Deliver S&P’s InTegrity framework • Run programs that drive adoption of new technologies • Collaborate with stakeholders to properly align technology with desired business outcomes • Support the adoption of new/modified EHR and related systems • Capture organizational change management items, ensuring mitigation of change impacts • Leverage the stop-start-continue methodology to enhance adoption of new roles and workflows resulting from the Oracle Health Millennium implementation • Play a supportive role in program events and deliverables • Leverage solution expertise to engage and advise Oracle Health and our client(s) to ensure a successful implementation • Manage and complete the development of testing scenarios that correlate with client approved workflows and design

• Strategic Planning & The Adoption Brief • Define the "Golden Workflow": Collaborate with PMs during the design phase to map the ideal user path to "first value" and long-term stickiness. • Architect Adoption Briefs: Own the creation of the Adoption Brief, establishing value hypotheses, customer segmentation, adoption strategy, and the "signals" that indicate a user has successfully adopted a feature. • Instrumentation Strategy: Work with Engineering and Product Analytics to ensure features are tagged and instrumented *before* launch, ensuring 100% visibility into user behavior from Day 1. • Cross-Functional Execution • Enablement Alignment: Partner with Marketing and Customer Success to translate adoption criteria into targeted in-app nudges, tutorials, and human-led outreach playbooks. • Product-Led Growth (PLG): Design and monitor the effectiveness of automated onboarding sequences (simulations, tooltips, and email triggers) defined in the Adoption Brief. • Analysis & Iteration (The Feedback Loop) • Friction Identification: Analyze telemetry data to find where users drop off. Distinguish between "UX friction" (it’s too hard to use) and "Value friction" (it’s not worth using). • Facilitate Product Reviews: Lead the Post-Launch Review. Transform raw data into actionable insights for leadership, driving decisions to improve, pivot, or deprecate features. Validate & incorporate product investment decisions with adoption data. • ROI & Value Realization: Connect feature adoption directly to business outcomes like Net Revenue Retention (NRR) and Time-to-Value (TTV) and cross-sell, upsell. • Manage Qualitative Feedback Loops: Design and maintain structured processes to capture the "why" behind the telemetry, and package these insights into scalable reports for executive leadership. • Telemetry Governance & Roadmap Influence: Establish a scalable, governed framework for consuming telemetry data. Goal is to democratize these insights so that ≥60% of SDLC roadmap prioritization across the R&D org is actively driven by customer usage and adoption data.

Title: Head of Adoption & Value Realization, Agentic Location: Austin United States Job Description: HEAD OF CUSTOMER AGENTIC ADOPTION AND VALUE REALIZATION About Eightfold AI Eightfold AI is the category-defining Talent Intelligence platform. We help the world's largest enterprises hire, develop, and retain their workforce through AI and we are now leading the next chapter of that transformation: the agentic workforce. Our customers are not just buying software; they are buying a new operating model for talent. The Customer Agentic Adoption function exists to make sure that operating model actually gets adopted. The Opportunity This is a build role. You will stand up Eightfold's Customer Agentic Adoption function from the ground up - the team, the playbooks, the activation brand, and the muscle that turns purchased agentic capacity into measurable customer usage at enterprise scale. You will own the moment that defines whether agentic AI is a line item on a contract or a transformation our customers can feel. You will partner closely with Customer Value (retention and delivery) and Customer Growth (expansion), and you will report directly to the Chief Growth Officer. Mandate Turn purchased capacity into actual usage. Build the activation muscle and the brand around it. Primary Success Metrics - Utilization and consumption of agentic capacity across the installed base - AI-conducted interviews delivered through customer deployments - Increase agentic adoption across eligible accounts - Time-to-first-value and time-to-scaled-value on every new agentic deployment - Customer-reported business outcomes tied to agentic usage (efficiency, quality of hire, internal mobility) Key Responsibilities Build and Lead the Adoption Function - Hire, structure, and lead a team of functional and technical Adoption Leads accountable for moving customers from contract to consumption - Define the operating model, coverage model, and segmentation for adoption engagement across enterprise and standalone agentic accounts - Establish a clear handoff from Sales and Solution Delivery into Adoption, and a clear interlock with Customer Value and Customer Growth Own the Activation Playbook - Design the end-to-end activation journey for each agentic product line - from configuration through go-live through scaled production usage - Build the consumption analytics layer that gives Eightfold and its customers a shared, real-time view of usage, friction, and value realized - Instrument early-warning signals for at-risk adoption and build the rapid-response motion to intervene before utilization stalls Lead Agent Academy - Own Agent Academy as the category-defining certification and enablement platform for agentic workforce roles inside customer organizations - Build the curriculum, certification tiers, and customer-facing brand that make Eightfold the place enterprises send their people to become agent-fluent - Scale Agent Academy as both a customer adoption lever and a market-shaping asset for the broader category Be the Voice of the Customer to Product and Engineering - Run the Product and Engineering liaison function - a structured, evidence-based feedback loop from adoption reality into the roadmap - Translate consumption data, friction patterns, and customer interviews into prioritized product input - Partner with Product leaders to close the loop with customers on what shipped and what changed because of their feedback Build the Activation Brand - Position Eightfold's adoption motion as a differentiator in the market, not a cost center - Partner with Marketing to externalize adoption stories, benchmarks, and customer outcomes - Represent Eightfold at customer councils, executive briefings, and category-defining events on agentic workforce transformation Required Experience and Qualifications - 15+ years of enterprise SaaS experience, with at least 5 years leading a post-sale function (Customer Success, Adoption, Professional Services, or equivalent) at senior leadership scope - Proven track record of building or scaling an adoption or activation function inside a high-growth enterprise software company - ideally one going through a platform or AI-native transition - Demonstrated ownership of consumption, utilization, or product-led growth metrics at meaningful enterprise scale (not just logo retention) - Experience standing up an enablement, certification, or academy program that became a recognized brand in its category is strongly preferred - Fluency with AI, agentic, or workflow automation products - you can hold a credible conversation with a CHRO, a CIO, and a Head of Platform Engineering in the same week - Track record of building Product feedback loops that influenced roadmap and shipped - Executive presence to operate as a peer to CHROs, CIOs, and CTOs at Fortune 500 customers - Experience leading distributed teams of functional and technical talent; comfort hiring, leveling, and developing senior individual contributors and managers - Strong analytical instincts - you reason from data, build dashboards that drive decisions, and hold your team to the same standard - Bachelor's degree required; advanced degree or equivalent enterprise leadership experience preferred What We Believe We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not just a task. We want you to have ownership and pride in your work and see its positive impact on your colleagues, our customers, and the world. We are committed to providing transparency and support so you can do the best work of your career. Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses.