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Dev.Pro

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NOC Analyst

AnalystAnalystFull TimeRemoteMid LevelTeam 501-1,000Since 2011H1B No SponsorCompany SiteLinkedIn

Location

EST (UTC-5)

Posted

8 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

NOC Analyst

Dev.Pro

Role Description We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics. Qualifications - 2+ years of IT support and incident management experience, including triage, prioritization, and escalation - Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar) - Ability to navigate dashboards and perform log correlation - Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols - Advanced English communication skills (written and verbal) - Clear communication with technical teams and stakeholders during incident response - Ability to manage multiple priorities in fast-paced environments - Strong analytical and problem-solving skills with a methodical approach to troubleshooting - Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents - Disciplined approach to following operational processes and maintaining 24/7 shift coverage - Self-motivation with the ability to adapt and learn quickly - Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance) Requirements - Experience with ServiceNow and/or Jira Service Management (desirable) - Experience using Slack or Microsoft Teams in a support environment (desirable) - Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles (desirable) - Familiarity with AWS and Azure (desirable) - Familiarity with Kubernetes and Docker (desirable) - Exposure to PostgreSQL, MySQL, and Amazon RDS (desirable) - Familiarity with GitHub Actions, Bitbucket, and Amazon SQS (desirable) Key Responsibilities - Act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution - Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools - Analyze logs, metrics, and traces to determine incident scope and impact - Manage the incident lifecycle, including triage, prioritization, and escalation coordination - Document and track incidents in ServiceNow and Jira Service Management - Coordinate with application and development teams, providing initial technical analysis to support faster resolution - Communicate clear, concise incident updates, translating technical status into actionable information - Maintain accurate incident records and provide structured shift handovers to incoming analysts Schedule We maintain 24/7 client coverage, the work follows a rolling 3 days on / 3 days off pattern (8-hour shifts), synchronized with the Eastern Standard Time (EST) timezone. Next Steps - Submit a CV in English - Intro call with a Recruiter - Interview - Offer

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