• Audit existing TRD Data and website pages for usability and design inconsistencies • Improve spacing, typography hierarchy and visual clarity • Redesign key product landing pages and dashboard entry points • Help simplify navigation and highlight product features more effectively • Create Figma files that are organized and developer ready • Establish basic design system guidelines including spacing rules, typography scale and component patterns • Iterate based on feedback from product leadership • Suggest UX improvements based on user behavior and engagement patterns • Provide guidance on improving subscription conversion through layout and messaging clarity

• Ensure design quality and consistency • Help uphold Viget’s design standards across client engagements staffed with contract designers. • Step in thoughtfully when issues arise by clarifying expectations, mediating concerns, and helping all parties move forward. • Review design work and provide feedback when alignment is needed. • Act as a thought partner to Client Strategy on design quality, risks, and opportunities within active accounts. • Support contractors’ success • Be involved in onboarding new contract designers, providing context, expectations, and guidance so they can contribute effectively from the start. • Build relationships with contractors that go beyond logistics. Understand what motivates them, where they’re growing, and what kinds of work excite them. • Offer occasional coaching, feedback, or collaboration when requested or when client feedback calls for it. • Help create a strong sense of connection to Viget, even for contractors who work with us intermittently. • Support sourcing and evaluation • Partner closely with our Director of Talent Strategy on contractor sourcing, evaluation, and long-term network planning. • Review portfolios and backgrounds; participate in interviews as needed. • Help match designers to opportunities based on skills, experience, and client context. • Partner with Client Strategy and Business Development • Collaborate with Client Strategy to support account health and growth. • Advise on design staffing approaches during sales conversations and early engagements. • Develop an understanding of client design expectations, maturity, and ways of working to inform guidance and contractor support. • Build professional, trusted relationships with client-side design leaders, without owning the account relationship. • Collaborate internally • Work closely with Client Strategy, Talent Strategy, and design leadership to strengthen how Viget supports, delivers, and evolves contract-based design work. • Contribute to improving systems, processes, and best practices in this growing area of the business. • Navigate the realities of a distributed role • This role is primarily relationship-based with independent contractors rather than full-time Viget staff. • You’ll need to be proactive about connection, communication, and visibility to avoid isolation and to build influence without formal authority.

• Design Strategy: Translate complex technical requirements (Identity Governance, AI Policies) into simple, intuitive, and elegant user experiences. • Team Leadership: Mentor, coach, and manage the performance of 4-6 Product Designers, fostering a culture of critique and creativity. • Process Excellence: Own the end-to-end design lifecycle, from user research and wireframing to high-fidelity prototyping and design QA. • Design System: Maintain and evolve our Design System to ensure consistency and speed of execution across the platform. • User Research: Champion user research practices - conducting or overseeing usability testing and translating insights into design decisions. • Cross-Functional Partnership: Collaborate closely with Product Managers and Engineering Leaders to ensure design feasibility and business alignment. • Hiring: Actively participate in recruiting top design talent to scale the team.

Role Description As a Senior Product Designer, you will join our growing cross-functional UX team and help shape the end-to-end product experience for our users. An influential member of the Granicus Product Design team, you harmonize the ecosystems of data-driven decision-making, human-centered design, and agile software development. Your insights inform future iterations, and you identify new opportunities for innovation and refinement. In this role, you work closely and collaboratively with product managers, product owners, product designers, developers, and QA testers to create, test, and ship market-leading improvements to our robust & complex family of government technology products. The role reports directly to our Senior Manager, Product Design and will form part of a high-performing team which acts as a central UX resource across our business, from research and design to detail-oriented workshopping and big-picture strategy. This team drives high-level discussions about the overall experience of our users and works to advance our understanding of user workflows within the products. In addition to partnering with UX researchers and other product designers to coordinate ongoing research and design system projects, you provide UX design artifacts including journey maps, flowcharts, wireframes, mockups, and prototypes. What Your Impact Will Look Like - Identify and gather necessary product analytics to inform your design choices - Check impacts of your designs by planning & conducting appropriate methods of usability testing - Host and participate solution workshops with internal teams to synthesize research findings into deliverable product outcomes - Create user personas and journey maps - Reference research findings to constantly advocate for our user’s needs, goals, and motivations - Use Figma to create wireframes, mockups, and prototypes to demonstrate ideal user journeys & interactions - Ensure your designs are WCAG compliant - Champion our design systems while improving them - Understand our business requirements and product vision - Be the designer in your product delivery team: working with engineers, a product manager, and a product owner to collaborate and iterate within an agile team - Work collaboratively with product managers to identify the need for, estimate and design research, usability testing and rapid prototyping - Collaborate on product releases with Product Management, CX, Marketing and internal stakeholders - Use product metrics to define and measure key results - Leverage AI-powered tools (e.g., Figma AI, design automation, content generation) to accelerate workflows, improve design quality, and boost team productivity. Qualifications - At least 5 years experience in UX Design for a complex SaaS product - Post-Secondary education in HCI, Design, or related field - Proficiency in design and prototyping tools Figma and Miro - Experience with usage-analytics tools (Pendo, Google Analytics) - Experience with Accessibility compliance requirements - Familiarity with Design Systems - Understanding of other UX considerations, including Information Architecture, Interaction Design, and Visual Design - Confidence to respectfully advocate for our user and support your points with data, even when easier solutions exist - Willingness to consider others’ perspectives and provide alternative or iterative approaches towards a common goal - Curiosity and genuine interest in human beings Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. - We bring in special guests from time to time to discuss issues that impact our employee population. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world.