• Running engaging webinars and workshops built around real wealth management use cases. • Hosting monthly Power Sessions on advanced features that clients are hungry to learn. • Traveling to strategic clients about once a month for onsite sessions. • Acting as a trusted advisor during engagements and giving honest, useful recommendations. • Keeping the training calendar humming with a 95% on-time delivery rate.

Role Description We are seeking a Technical Trainer to develop and deliver engaging eLearning, video-based training, and instructional materials. The ideal candidate will have strong instructional design, multimedia development, and stakeholder collaboration experience. - Design and develop instructor-led, virtual, blended, and eLearning training programs - Create instructional videos, eLearning modules, storyboards, scripts, and training materials - Develop engaging multimedia learning content using Articulate 360 and Camtasia - Collaborate with subject matter experts to translate complex information into learner-friendly training solutions - Ensure all training materials align with organizational standards, branding, and accessibility requirements - Manage multiple training development projects while meeting deadlines - Conduct quality reviews and maintain consistency across training deliverables - Support training evaluation and continuous improvement initiatives Qualifications - Bachelor’s Degree or equivalent combination of education and experience required - Minimum 4 years of instructional design experience required - Experience creating video-based training content, including scripting, storyboarding, narration, and video editing - Advanced proficiency with Articulate 360 (Storyline and Rise) and Camtasia - Experience in curriculum design, training needs analysis, and eLearning development - Strong project management and stakeholder management skills - Excellent writing, editing, communication, and presentation skills - Proficiency with Microsoft Office Suite - Ability to independently develop training solutions from concept through delivery Requirements - Experience developing blended learning and enterprise-wide training programs - Familiarity with accessibility standards and compliance requirements - Experience creating software application training and microlearning content Company Description

Role Description Chronos Operations, LLC is seeking a Training Lead to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) by designing, delivering, and continuously improving training programs for service desk personnel. This role is responsible for ensuring that all contract staff are fully trained on tools, processes, procedures, and customer service requirements, and that training materials remain aligned with CBP policies, SOPs, and knowledge content. - Design, develop, and deliver training programs for new hires as well as refresher and remedial training for experienced agents. - Review and maintain existing formal training curricula aligned with TSD Handbooks, Knowledge articles, and SOPs. - Develop and maintain the Training SOP, including curricula, guides, and processes/procedures for all tasks. - Ensure contract personnel are adequately trained in tools, processes, procedures, and customer service best practices. - Monitor post-training work performance to ensure agents follow instruction provided in training. - Ensure contractor personnel complete all government-mandated training within established deadlines. - Track training completion and report status to TSD government leadership. - Continually review training programs and contract performance for opportunities to improve. - Develop ad hoc training for new or updated CBP systems/applications. - Support the Process, Procedure and Operations Deep Dive (Phase 2: Documentation Updates and Training). - Other duties as assigned. Qualifications - High school diploma or GED equivalent. - 3+ years of experience designing and delivering training in relation to Help Desk Operations and end user assistance. - In-depth knowledge of training practices and techniques. - U.S. Citizenship required; must be able to pass CBP Background Investigation (BI). Requirements - Bachelor’s degree in Business Administration, Information Technology or related field preferred. - Experience may be used in lieu of education. - Certified Professional in Training Management (CPTM) or similar. - HDI certification related to training or knowledge management. - Experience developing IT service desk training curricula. - Prior CBP or DHS experience. - Experience with ServiceNow and knowledge management systems. - Experience with adult learning principles and instructional design. Knowledge, Skills, and Abilities - Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect. - Ability to support training across all shifts. - Ability to effectively train individuals with different learning styles. - Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders. - Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership. - Strong written and verbal communication skills for technical documentation and stakeholder coordination. - Excellent communication, leadership, and project management skills. - Ability to work effectively in cross-functional teams and under senior analyst guidance. - Ability to meet minimum clearance requirements. - Ability to work nights, weekends, and holidays as required. - Ability to travel 10%. Benefits - Opportunities for professional development and career growth. - Supportive culture that encourages team members to do their best work. - Well-being programs and flexibility to maintain a healthy work-life balance. - Focus on education, giving, skill-based volunteerism, and leadership for positive social impact.

Role Description - Delivers complex technical trainings on a wide range of solutions areas/technologies. - Leads development of best practices and standards across Analysts. - Creates and leads agile learning strategies and recommends effective training materials and priorities. - Leverages subject matter expertise to review and create leadership training best practices, learning objectives, and evaluation strategy. - Collaborates with senior level cross-functional stakeholders to understand business initiatives, challenges, and priorities that can be incorporated into the learning experience. - Conducts analyses on program effectiveness, reporting to functional or organizational leaders and providing insights or recommendations. - Develops formal documentation of programs, curriculum, and outcome objectives. - Serves as a deep technical resource. Qualifications - Bachelor's degree from an accredited college/university. - 7+ years relevant work experience. - Or an equivalent combination of education and experience. Requirements - Evaluates and analyzes different types of information objectively to identify appropriate solutions. - Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. - Takes a positive approach to tackling work and embraces change. - Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. - Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. - Understands how agility is leveraged in IT ways of working. - Takes initiative and identifies what needs to be done and acts without waiting to be asked. Benefits - Medical, dental, vision, and disability insurance plans. - 401(k) retirement savings plan. - PTO (including paid sick time). - 8 paid holidays per year (for salaried and hourly team members). Company Description Builders FirstSource is America’s largest supplier of building materials, value-added components, and building services to the professional market. We are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.