Role Description We’re hiring a Partner, Product and UX Lead to be the inaugural full-time experience design & product lead on our Program Team. This is a hybrid hands-on leadership role for someone who thrives at identifying, solving for and managing unaddressed user needs and loves tackling them end to end at the intersection of product design and strategy, experience design/user experience (UX), user interface (UI), and design thinking. The role will ‘take the baton’ of experience design & product leadership for individual products or tools from senior consultants that have been supporting our early efforts in product development over the past year, ramping into full product and design leadership for those designated tech-enabled solutions as part of the product suite that Transcend is developing to drive our impact and scale in the coming years. In this role, you will help formulate and lead product design and strategy for key products and help drive the identification of solutions for a growing suite of largely technology-enabled tools. You will work closely with program team leadership, engineering contractors, cross-functional partners, key stakeholders and users to take products from early concepts and prototypes through discovery, iteration, and launch. In doing so, you’ll balance big-picture systems thinking, design, and meticulous attention to interaction detail—making sure our tools feel intuitive, clear, coherent, and delightful for educators and community members doing complex design work. In this role, you’ll get to: - Identify and help lead product strategy and design for core tools (in partnership with the Chief Program Officer and Tech & Information lead) - Help build a practice of experience design/UX at Transcend (including eventually leading a multidisciplinary team–initially this role will partner with UX/UI contractors) - Drive discovery and iteration through research and synthesis - Translate real-world school design processes into digital experiences - Collaborate directly with both users and the product development team - Product manage key products and tools - Experiment with emerging tools The examples below are meant to illustrate the types of challenges and creative opportunities you may encounter in this role. They are not comprehensive, and the exact mix of work will vary over time based on priorities and partnerships: - Lead the design of an interactive interface to elicit and display ratings on a school's current performance, conditions, and design of the student experience. - Identify the opportunity for and create engaging tools and accompanying interfaces that enable school design teams to prioritize the learner outcomes they value most. - Create the strategy and lead the design effort for “virtual inspiration visits” that school design teams can take to learn about the most engaging and effective learning experiences in the country. Qualifications - You have experience working in the K-12 context–whether as a teacher, a school leader or by leading the creation or implementation of products built to enable instruction. - You’ve led/and or supported end-to-end product design and product management, from early research and discovery through concepting, prototyping, iteration, and launch—often in complex or ambiguous problem spaces. - You translate real-world services, processes, and workflows into intuitive, elegant digital tools and platforms that make people’s lives easier. - You define the strategic approach to a problem while crafting every interaction and detail with care—balancing big-picture thinking with thoughtful execution. - You collaborate closely with engineers and product leaders in iterative cycles, continuously improving products through shared learning and feedback. - You thrive in cross-functional settings, bringing structure to uncertainty and momentum to ideas that are still taking shape. - You’ve incorporated AI into your workflows in a way that supports strong execution. Requirements - You design with users at the center—thinking holistically about flow, navigation, and information architecture to create intuitive and meaningful experiences. - You can take an ambiguous, high level concept or approach and flesh it out in ways that bring it to life; transforming it into clear, concrete, and tangible solutions. - You bring strong visual design craft and information architecture skills —using layout, intuitive labeling, typography, hierarchy, workflow and accessibility principles to create polished, engaging interfaces. - You blend UX, product strategy, and product management, breaking down complex problems, mapping logic, and defining requirements that prioritize user value and impact in ways that drive product-market fit. - You conduct user research and field discovery, identifying patterns and translating insights into clear, actionable design direction. - You translate customer workflows into user journeys, wireframes, and interaction models. - You develop wireframes and present them to stakeholders for walkthroughs and validation. - You can work closely with Product & Engineering teams to identify, capture, and document requirements directly from customers and stakeholders. - Incorporate user feedback rapidly into refined UX designs aligned with our strategy and roadmap. - You’re fluent with modern design and collaboration tools like Figma, Miro, and prototyping software to model, test, and communicate your work. - You’re a strong writer and storyteller, able to explain design rationale clearly and bring others along through compelling visuals and narratives. - You manage multiple workstreams and timelines with ease, bringing order, focus, and follow-through to dynamic, fast-moving environments. Benefits - Medical, dental, and vision coverage options - Org-wide holidays - Paid time off - Paid parental leave - Professional development opportunities - Fully remote work Application & Hiring Process We review applications on a rolling basis and are committed to a thoughtful and people-centered hiring experience that helps candidates feel what it’s like to work at Transcend. Here’s what you can expect if you are selected to move forward: - Initial interview with the team via Zoom to learn more about your interest and experiences. - Try-on activity to engage in a role-aligned exercise. - Interview with the hiring manager and other members of the team. - Interview with the team, where you will meet with a small group of Transcend teammates. - Final interview with our Chief Program Officer. - Reference checks to learn more about your superpowers and working style. Salary As a national team, we apply a cost-of-labor adjustment by adjusting salaries into 3 geographical bands (geo-band) in order to offer competitive compensation for all employees across the US. - Geo Comp 1: $140,000-$195,000 - Geo Comp 2: $133,000-$185,250 - Geo Comp 3: $126,000-$175,500 A Few Nuts & Bolts We are an experienced team focused on extraordinary learning for all. We welcome candidates who are passionate about ensuring that all students thrive.