Role Description Mercier Consultancy MD is seeking proficient German-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This position involves delivering exceptional customer service to German-speaking clients, assisting with inquiries related to Imperial Brands' products and services, and ensuring an outstanding customer experience. Key Responsibilities - Provide professional and courteous support to German-speaking customers via phone, email, and chat regarding Imperial Brands' products and services. - Assist customers with questions, complaints, order processing, and after-sales support. - Maintain accurate and updated records of customer interactions within the CRM system. - Collaborate with internal teams to resolve complex customer issues efficiently. - Stay informed about product developments, company policies, and industry regulations to provide accurate information. - Contribute feedback to improve customer service processes and customer satisfaction. Qualifications - Fluency in German (spoken and written) is mandatory; proficiency in English is advantageous. - Experience in customer service, preferably within FMCG or related industries. - Excellent communication and problem-solving skills with a customer-focused attitude. - Ability to work effectively in a fast-paced, team-oriented environment. - Familiarity with CRM tools and digital customer service platforms. - Willingness to relocate to Greece and adapt to a multicultural workplace. - Strong organizational skills and attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is excited to offer an opportunity for German-speaking Customer Experts to join our team supporting Dyson in Greece. This role involves providing exceptional customer service to German-speaking clients while enjoying the benefits of paid relocation to Greece. - Deliver high-quality customer support to German-speaking Dyson customers via phone, email, and chat. - Assist customers with product inquiries, troubleshooting, warranty claims, and after-sales support. - Accurately document customer interactions and resolutions within the CRM system. - Collaborate with internal teams to provide efficient and timely solutions to customer issues. - Stay informed on Dyson products, policies, and updates to deliver accurate assistance. - Provide feedback to improve customer service processes and customer satisfaction. Qualifications - Fluency in German (spoken and written) is mandatory; proficiency in English is an advantage. - Experience in customer service, preferably within consumer electronics or household appliances. - Strong communication and problem-solving skills with a customer-focused approach. - Ability to work efficiently in a fast-paced environment and manage multiple tasks. - Proficiency with CRM systems and digital communication tools. - Willingness to relocate to Greece; paid relocation support provided. - Passion for delivering excellent customer experiences and product knowledge. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description We are looking for a Client Support Specialist to assist customers with travel-related planning and coordination. This role involves helping clients understand available options, answering questions, and assisting with reservation and itinerary coordination. The ideal candidate enjoys working with people, has strong organizational skills, and is comfortable communicating through phone, email, and online platforms. Responsibilities include: - Client communication - Information gathering - Booking coordination - Follow-up support This position offers flexibility and the opportunity to work remotely while developing valuable customer service and organizational skills. Training and support are available for individuals looking to grow within a professional remote environment. Qualifications - Strong organizational and communication skills - Interest in hospitality and customer experience - Ability to work independently and manage time effectively - Comfortable using booking platforms and digital tools - Reliable internet access - Authorized to work in the U.S. and 18 years of age or older Benefits - Remote work with flexible scheduling - Training and ongoing professional support - Access to booking systems and supplier partnerships - Travel-related discounts and perks - Performance-based compensation Company Description

Role Description We’re seeking a Sr. Customer Support Technician to join our Customer Support team in a remote role. Candidates based in the Chicago, Dallas, or Atlanta areas are preferred. In this role, you’ll handle advanced technical issues while displaying top-tier customer service. Your responsibilities include managing high priority support cases, conducting in-depth troubleshooting, and providing expert guidance to customers and colleagues. You will often work independently and may handle unique assignments from leadership. - Deliver proactive, empathetic, and professional customer service to internal and enterprise clients - Communicate effectively (verbal/written) while maintaining discretion and driving high-quality issue resolution - Independently manage client and assigned work, including advanced troubleshooting and escalations - Contribute to knowledge management (KB creation, updates, reviews) and support continuous training/mentorship - Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives Qualifications - 2+ years in customer support (SaaS preferred) with success resolving complex technical issues - Strong technical expertise in assigned products with advanced troubleshooting and diagnostic skills - Excellent verbal/written communication, able to simplify technical concepts for enterprise customers - Highly organized with strong time management and ability to prioritize multiple tasks independently - Ownership mindset with proactive drive, adaptability to change, and minimal need for oversight - Team-oriented with strong documentation accuracy and commitment to knowledge sharing Benefits - A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. - Flexibility in collaboration, working remotely and in-person to empower teams. - A comprehensive benefits and compensation package that centers our teammates: - Medical, Dental, and Vision Coverage - Holiday and Vacation Time - Health & Wellness Days - A Bonus Day for Your Birthday - Targeted starting base salary in the United States for this position ranges from $47,000 - $65,000 USD. Company Description With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible.