Role Description As a Inbound/Outbound Enrollment Specialist, you’ll guide prospective families through K–12 online schooling options through a blend of inbound and outbound calls. You’ll serve as a trusted advisor by: - Assessing family needs - Recommending best-fit programs - Supporting families through the enrollment process, including documentation, school requirements, and deadlines - Delivering an exceptional experience and meeting performance goals A Day in the Life - Making outbound calls and taking inbound calls from families interested in enrolling - Determining best options and sharing details about various online schooling options - Developing relationships with parents as an educational advisor and consultant - Requesting and closing the sale of parents/primary caregivers relative to the best solution for their situation - Meeting key performance indicators for: - Employee attendance - Phone productivity - Enrollments - Call quality - Customer satisfaction - Customer loyalty - Schedule adherence - Escalating issues in a timely manner - Assessing family needs, recommending the best-fit program, and driving enrollment by effectively communicating value and next steps - Closing sales while delivering exceptional experience and meeting key performance goals Qualifications - Excellent English in written and oral communication proficiency (equivalent to CEF C1 level or above) - Computer knowledge and multi-tasking with internet navigation skills - 18 years or older with a High School diploma or equivalent combination of education and experience - Willing to accept Full time, 40 hours a week - Must reside within approved state* - Able to work from home with Home Internet that meets the following requirements: - 30 Mbps download - 15 Mbps upload - 100ms ping or less - Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point) - WiFi is allowed; wired connection required if WiFi becomes unstable - Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process - Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems Requirements - College degree or some college completed (preferred) - 1 or more years of customer service experience (preferred) Benefits - Receive paid training and ongoing support - Full Benefits Full time - Gain hands-on experience in customer experience and tech-enabled services - Support a mission-driven environment serving students and educators - Strengthen core skills like communication, customer service, and multitasking Company Description Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. - Encoura’s expertise spans enrollment, research, marketing, student success, and advancement - Provides an unmatched combination of higher education experience and innovative solutions for colleges and universities - Offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide

Title: Home Advisor - Remote Location: United States, United States United States, United States, United StatesEmployees can work remotely Full-time Employee Status: Regular Pay Range: $45,000 -$75,000 Role Type: Home Job Posting - Salary Range: See Pay Range Department: Sales & Business Development Flexible Time Off: 15 Days Schedule: Full Time Compensation: USD 45,000 - USD 75,000 - yearly Job Description: Job Description About Own Up, a part of Experian Own Up, a part of Experian, is a mission-driven financial technology company dedicated to making homeownership more accessible and affordable. By combining proprietary technology with deep industry expertise, Own Up provides a transparent mortgage marketplace that helps consumers find the best rates and terms for their financial needs. Through its data-driven platform, Own Up connects borrowers with a curated network of vetted lenders, creating a streamlined, and stress-free mortgage shopping experience. Role Overview The Home Advisor handles high-volume customer interactions to produce qualified leads for lending partners. You will focus on delivering customer experiences while meeting performance goals across call volume, conversion, and quality. Responsibilities - Manage a high volume of inbound and outbound calls to produce qualified leads - Engage with customers by phone, email, and text to answer inquiries and guide next steps - Deliver a positive, professional customer experience balancing speed and quality - Follow structured call flows and best practices to support pre-approval conversations - Partner with our teams to support lead submissions and program execution - Communicate with real estate agents to coordinate and support customer needs - Meet performance metrics, including call volume, contact rate, and conversion Qualifications Required - 1+ years of experience in mortgage, lending, or financial services with a focus on sales, lead generation, and conversion in a high-volume call center environment - NMLO licensing, or demonstrate the willingness to obtain certification within 6 months of hire. Shift Expectations - Availability to work weekend shifts (Saturday: 9:00 AM EST - 8:00 PM EST and Sunday 9:00 AM EST - 7:00 PM EST) - Flexibility to work shorter shifts during weekdays (Monday-Friday), including split and full shifts, 40 hours per week. - Willingness to support a schedule in consideration of high-volume contact center operations, including peak coverage times Additional Information Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits/Perks: - Great compensation package including uncapped commission - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://myexperianbenefits.com/ #LI-Remote

Role Description Service Center Assistants are responsible for servicing all queries relating to MasterCard associated programs and services via telephone and/or email to cardholders based in the United States, Latin America, and the Caribbean. - Ensure every cardholder receives the highest quality of service and reach resolution within MasterCard’s designated Service Level Agreements (SLAs). - Take advantage of every cardholder interaction as an opportunity to create customer loyalty, reduce cardholder attrition, and increase the client’s competitive advantage within the industry. Qualifications - Fluency in English and a native spoken Core Language(s) will be cross-trained to support the North American region. - Core languages to recruit for: English (required), Spanish, and Brazilian Portuguese. - Excellent verbal and written communication skills in languages targeted for recruitment. Requirements - Call Center experience required (minimum 1 year experience required). - Ability to multi-task and work in a fast-paced environment. - Ability to problem solve in real-time. - Ability to understand and capture required information during customer interactions. - Ability to properly manage escalations to supervisors. - Ability to manage multiple priorities without supervision. - Team player and engaged individuals. - Ability to respect company & compliance standards, processes, and procedures always. Benefits - Health care and 401(k) savings plans.

• Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. • Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. • May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. • May make jail visits to employees and immediate family members. • Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. • May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. • May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event. • Provides, as appropriate/requested, literature and other resources to assist company employees with life issues. • Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals). • Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team. • With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company.